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I completed all bonus requirements and my balance was $510 but I kept playing until my balance was down to $311. I request a $300 withdraw and it said it would take 24 to 48 to be approved before my Bitcoin withdraw of $300 was sent.

Yesterday my statement said $300 was Flushed ( whatever that means) and then a correction of negative $150. I have still received Nothing !! I’m told I should have already received my withdraw but not the original $300 because they are now claiming my bonus had a limit of $150 but I did not deposit with a bonus and any bonus I had on my account said it was already 100% completed before I played and raised my balance to $511.

Either way, I have received NOTHING and keep getting the run around about not receiving any withdraw to my Bitcoin.

My last conversation of may told me I have to wait ANOTHER 48 hrs for any withdrawal to deposit. Another Scam Casino in my opinion just like ;

MBit casino

BigWin 21 Casino

both have also ROBBED Me of my winnings.

thank you

J**** Van Mater

Dear Vanmater,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Vanmater,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Received $149.87 yesterday into my Bitcoin account. It’s not what was expected but it is something so they have paid what they feel is fair. Thank you

Dear Vanmater,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru