The player from Japan had completed the KYC process but continued to face demands for selfies during withdrawal attempts, having submitted them five times already. He expressed frustration over the persistent delays. The Complaints Team had reviewed the situation and, based on the evidence provided by the casino, determined that the complaint was unjustified. The casino's findings indicated that the player might have used a bot during gameplay, which raised concerns about account integrity. Despite the unfavorable outcome, the casino offered to refund his deposit, but he declined to provide the necessary details for this process.
Igrač iz Japana je završio KIC proces, ali je nastavio da se suočava sa zahtevima za selfije tokom pokušaja povlačenja, pošto ih je već pet puta poslao. On je izrazio frustraciju zbog upornih kašnjenja. Tim za žalbe je razmotrio situaciju i, na osnovu dokaza koje je pružio kazino, utvrdio da je žalba neopravdana. Nalazi kazina pokazali su da je igrač možda koristio bot tokom igre, što je izazvalo zabrinutost u vezi sa integritetom naloga. Uprkos nepovoljnom ishodu, kazino je ponudio da mu vrati depozit, ali je on odbio da pruži neophodne detalje za ovaj proces.
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