Lamabet Casino - Povlačenje igrača je odloženo.

Live chat are trying to say that this term applies to my cash deposit:

"All game categories have different rules for wagering bonuses.

slots 100%

roulette 5%

poker 5%

card 5%

video poker 5%

casual 5%

craps 5%

lottery 0%"

As you can see it very clearly says wagering bonuses (which this isn't the case right now) and is only found here:

https://www.lamabet.com/bonus-terms-and-conditions

Furthermore they are saying i must wager my deposit 3x prior to withdrawing - which now after wagering my $30 deposit 3x ($90+ stakes) on blackjack. They are trying to say it only contributed 5% as if its bonus funds I'm wagering.

Live chat today said this:

However nowhere in their terms does it state this - so this cant be binding.

First of all what happened here is I won using a bonus (stuck to all terms etc) and had $2380 in winnings, which upon withdrawing $1498 they paid me no problems.

Next I tried to withdraw the remaining $1132 and they said because ive made a typo in my log in (.co vs .com) that its an issue. Now since then its problem after problem, I deposited $30 via interac again to prove the email is owned by me as requested by them. Now i wagered it 3x, now this new problem.

Its just being endlessly delayed. Help please

Dear raphaellafrance98,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when the last time you played with a bonus was at this casino?

Was it before you made your most recent deposit of $30 and wagered it three times?

Have you played any other games besides blackjack?

Could you please specify if there is any tracking bar available in your casino profile showing the amount of money you have already wagered?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The last time i played with a bonus at the casino was December 6th 2024.

Yes it was before the 30$ deposit

I played a slot called "Domnitors" before the blackjack.

No there is no wager bar the balance in my account says it is withdrawable.

Thank you very much. I really appreciate it.

Let me know if anything else is needed.

Could you please send me a screenshot of your bonus history and your deposit history?

Thank you for the screenshot. However, I need to see the casino bonus history and your deposit history.

Thank you very much. Could you please attach a picture of your Casino Bonus History? You have accidentally posted the transaction history twice.

I sent the bonus history before those screen shots and that's not the same picture there are 2 pages of history

Thank you very much, raphaellafrance98, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you raphaellafrance98 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lamabet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear CasinoGuru,

Thank you for informing us about the complaint.

Regarding the situation that happened: the client actually won the funds and created a withdrawal request. The first withdrawal was successful, after which the client created a second withdrawal, but due to technical reasons, the client could not correctly enter his Interac account e-mail several times.

After that, our manager advised the client to use an alternative method for withdrawing funds. The client made a deposit from the alternative method and created a withdrawal request using the new alternative method. The manager mistakenly cancelled the withdrawal and incorrectly indicated the wagering information, as these wagering rules apply only to the bonus, not to the deposit. So, now the client doesn't need to wager the funds, he can create a withdrawal and it will be processed according to the limits specified on the website.

Of course, we want to continue cooperation with our client, and we apologise to the client for the miscommunication on the part of the manager, such cases will not happen again

If you have additional questions, we will be happy to answer them.

Thank you for the update Lamabet Casino representative.

Dear raphaellafrance98, let us know if your issue has been resolved or if you require any further assistance!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear CasinoGuru,

Regarding this situation, there was a technical problem with the withdrawal of funds to the client's Interac account. I would also like to clarify that the issue was due to the fact that the client registered his account on the site by making a mistake in his email address, as you can see from the client's comments. Due to this issue, technically, he was unable to enter his correct email address when withdrawing funds using Interac withdrawal method because of this.

Also, as I mentioned earlier, the client can withdraw funds right now to any other method, for example, he can use the bank transfer or MiFinity method, which is verified by client, and we will process this withdrawal according to the limits indicated on the site, but unfortunately, the client hasn't created new withdrawal requests since the beginning of January.

If you have additional questions, we will be happy to answer them.

can you please explain how interac withdrawal worked in the past and now all of a sudden it doesnt work anymore ? also my last withdrawal was mifnity , which according to you , is a verified method but the last time i tried withdrawing with it , you rejected it. i attached both screenshots proving it.

i have another screnshot now proving lamabet is lying once again. they replied saying i can withdraw right now via mifnity . and i did so and my withdrawal got rejected once again. ive attached a screenshot of the failed transaction. as you can see this issue is ongoing because lamabet says one thing and the opposite happens. this is the exact issue ive been having with them since beginning of December

Dear CasinoGuru,

We would like to inform you that yesterday a client created a withdrawal request and it was confirmed instantly. At the moment, the client has no pending withdrawals and no funds on the balance.

From our part, we think that this case has been resolved completely.

These were technical issues related to the fact that the client entered the wrong email during registration. We apologize to the client for this case and we look forward to further cooperation.

If you have any further questions, we will always be happy to answer.

Thank you very much for the update Lamabet Casino representative.

Dear raphaellafrance98, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear raphaellafrance98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i was finally able to withdraw it

Dear raphaellafrance98,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter