Zdravo!
Hvala na povratnim informacijama. Bio sam u kontaktu sa predstavnikom kazina u vezi sa tim i evo šta sam uspeo da saznam:
02.03.2024. - napravili ste depozit u iznosu od 20,99 USD koristeći BTC i iskoristili kupon za 120 besplatnih okretaja na vrhu koji dolazi sa klađenjem 30k (Depozit+ Dobici okretaja) i priloženim maksimalnim isplatom k30 depozita (što čini 629,7 USD). ).
Završili ste klađenje i prošli kroz KIC verifikaciju, što je dovelo do toga da je vaš nalog odobren za isplate 14.3.2024. Zatim ste 24.3.2024. zatražili isplatu u iznosu od 1081,02 USD koja je odobrena i isplaćena u iznosu od 300 USD 27.03.2024. preko BTC-a i primljena istog dana kao što možemo da vidimo na blokčejnu.
Kasnije je primljeno obaveštenje o poništenju depozita na vašem nalogu u povezanom kazinu, što je dovelo do zadržavanja vaše sledeće isplate. Nakon što je o tome razgovarano i dogovoreno sa vama, sledeća isplata je odobrena i isplaćena preko BTC-a u iznosu od 300 USD 4/5/2024. 29,7 dolara je oduzeto od maksimalnog iznosa dostupnog bonusa za pokrivanje spornog depozita. Dobici dostupni od bonusa sa kojim ste igrali su u potpunosti isplaćeni 5.4.2024.
Ako imate bilo kakvih pitanja, rado ćemo vam pomoći.
Hello!
Thank you for your feedback. I've been in touch with a casino representative regarding the matter and here's what I managed to find out:
03/02/2024 - you've made a deposit in amount of $20.99 using BTC and redeemed coupon for 120 free spins on top which comes with wagering 30x(Deposit+Spins Winnings) and max cashout x30 of deposit attached (which makes it $629.7).
You've completed the wagering and went through KYC verification resulting in your account being approved for Payouts on 3/14/2024. Then on 03/24/2024 you've requested the Payout in amount of $1081.02 which was approved and paid out in amount of $300 on 03/27/2024 through BTC and received same day as we can see on blockchain.
Later on, there was a notification received about reversed deposit on your account with affiliated casino, which resulted in hold up for your next Payout. After it was discussed and settled with you the next Payout was approved and paid through BTC in amount of $300 on 4/5/2024. $29.7 was deducted out of max cashout available from the bonus to cover the disputed deposit. The winnings available from the bonus you've played with were fully paid on 4/5/2024.
Should you have any questions we'd be happy to assist.
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