Fudbaler Severne Rajne Vestfalije čeka na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Fudbaler Severne Rajne Vestfalije čeka na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Nažalost, ne mogu da podesim svoju zemlju. Ja sam iz Nemačke i imam problem sa Lazvegas Casino-om. Čekam isplatu od 20. maja Danas je treći radni dan i još uvek nisam primio isplatu na jeton-u. oko 300 evra. Molim vas pomozite mi u skladu sa uslovima i odredbama novac je trebalo da bude isplaćen.
Unfortunately I can't set my country I'm from Germany and I have a problem with Lazvegas Casino I've been waiting for my payout since May 20th Today is the 3rd working day and I still haven't received my payout on jeton it's about 300 euros. Please help me according to the terms and conditions the money should have been paid out.
Leider kann ich mein Land nicht einstellen ich komme aus Deutschland und habe ein Problem mit Lazvegas casino ich warte seit dem 20.5 auf meine Auszahlung heute ist der 3te Werktag und ich habe meine Auszahlung auf jeton noch immer nicht erhalten es geht um 300 Euro. Bitte helfen Sie mir laut AGB hätte das Geld schon ausgezahlt werden müssen.
Dear phein67,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Još uvek nema vesti da kazino krši sopstvene uslove. Pročitao sam sve bez reakcije u ćaskanju. Sada sam otvorio slučaj Dosta mi je. Sve se mora obraditi za 48 sati. Nisu se povinovali. Ne preporučujem nikome da igra ovde!
There is no news yet the casino violates its own terms and conditions I have read everything through no reaction in the chat I have now opened a case I have had enough. Everything has to be processed in 48 hours. They didn't comply. I don't recommend anyone to play here!
Es gibt noch keine Neuigkeiten das Casino verstößt gegen seine eigenen AGBs ich habe mir alles durch gelesen keine Reaktion im Chat ich habe jetzt einen Fall offen gemacht mir reicht es. In 48 Std muss alles bearbeitet sein das haben sie nicht Eingehalten ich empfehle keinem hier zu spielen!
Dragi phein67,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear phein67,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.