Dragi shamejs23,
Dobili smo zvanične zapise igranja iz kazina u vezi sa vašim slučajem.
Prema evidenciji, konkretna opklada u pitanju je zaista bila dobitna; međutim, zabeleženi iznos dobitka je bio €0,66. Nažalost, iako razumemo da možda imate snimak ekrana koji pokazuje drugačiji ishod, imajte na umu da se takvi snimci ekrana ne mogu smatrati konačnim dokazom u poređenju sa zvaničnim evidencijama igre koje je obezbedio operater.
Zaista razumemo koliko ovo mora da bude razočaravajuće i žao nam je što nismo mogli da pružimo povoljnije rešenje u ovom slučaju. Dnevnici igara se smatraju najpouzdanijim izvorom informacija u takvim slučajevima i imaju prednost u odnosu na sve vizuelne elemente koje su poslali korisnici.
Ako još nešto možemo da vam pomognemo, ne oklevajte da nam se obratite.
srdačan pozdrav,
Nick
Dear shamejs23,
We have received official gameplay logs from the casino regarding your case.
According to the records, the specific bet in question was indeed a winning one; however, the win amount recorded was €0.66. Unfortunately, while we understand that you may have a screenshot showing a different outcome, please note that such screenshots cannot be considered definitive evidence when compared to the official game logs provided by the operator.
We truly understand how disappointing this must be, and we’re sorry that we couldn’t provide a more favorable resolution in this instance. Game logs are considered the most reliable source of information in such cases and take precedence over any user-submitted visuals.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Nick
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