Legiano Casino - Nalog igrača je zatvoren bez razloga.

Good morning,

I wish to report an abusive closure of my player account on the Legiano casino.

On March 26, 2025, I won 4000 EUR on Legiano

I continued to play, I made a sports bet and my account currently exceeds 6300 euros.

I had forgotten with the fatigue of the frantic game, that I had placed a sports bet.

I contact the cat the next day to report a drop in the balance, suspecting my husband, but that in the end I remembered that it was I who had placed sports betting that no one had touched his account and that I was the only one to have access to his Casino account.

The casino freezes the account by putting it in « revision » for several weeks.

During the investigation I contact the Legiano support by chat and by email to signify that I was the only one to have access to his account and that by the fatigue of the intensive game, I had mistakenly contacted the support by cat to signify suspicious bets.

I explain by email and chat that these bets were made by me and that no one has access to my Legiano confidential account.

On April 16, 2025, Legiano Casino sent a message to signify an investigation and a lifting of doubt that: « The investigation revealed no hacking anomaly or suspicious activity by a third party » confirming that I have always been the only user of the account …

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Legiano message of April 16, 2025

Amélie (legionnaire)

April 16, 2025, 14:59 UTC+3

Dear Christelle,

Note that examining actions and information relating to your account has not revealed any anomaly or suspicious activity on the part of a third party.

We ask you to provide us with photos of the following verification documents:

Identity document

Payment method

Withdrawal account

Once we have received all the documents, we will check them and continue the reopening of your account.

We thank you for your collaboration.

Also, we strongly recommend that you change your password every three months for additional protection.

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The casino asks me for the identity card, CB, RIB, I send the requested documents

On April 20, 2025, I receive an email informing me:

« Please note that, following the administration’s decision, your account was closed without the possibility of reopening »

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Legiano message of April 20, 2025:

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Ryver (Legionnaire)

April 20, 2025, 11:45 p.m. UTC+3

Dear Christelle Panacci,

Thank you for contacting our customer service.

We hope you are well!

We ask you to apologize, but we are currently not having any native speaker to respond to your message. In order to answer you quickly, we will answer you in English. Thank you for your understanding and

Your patience. Please note that, following the administration’s decision, your account was closed without the possibility of reopening.

For any questions, do not hesitate to contact us by e-mail at support@legiano.com or by cat live.

Sincerely,

Customer service

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The Casino Legiano closes my account for no legitimate reason when in the previous message of April 16, 2025 the casino validated that the activity of my account was normal.

The balance of my Legiano account exceeds 6300 euros.

Help me please

I request that Legiano open my account and that my winnings be paid out

Very cordially,

PANACCI Christelle

Dear Christelle69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Have you previously verified your account in the casino, or was this the first time you submitted documents for verification?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

- Account opened for approximately 8 months

- this is the first sending of documents requested by LEGIANO

-games played:

- Mainly on slot machines + slot machines with live bonus, big win 5000 loss around 2700 euros

- 2 sports bets winning around 4000 euros

Remaining balance approximately +6300 euros.

- Deposit via FUNID 10 EUR

I no longer have access to the account for more details

- Compte ouvert depuis 8 mois environ

- c'est le premier envoi de documents demandé par LEGIANO

-jeux joués :

- Essentiellement sur machine à sous + machine a sous avec live bonus , gros gain 5000 perte environ 2700 eur

- 2 paris sportifs gain environ 4000 eur

Balance restante +6300 eur environ.

- Depot via FUNID 10 EUR

J'ai plus accès au compte pour plus de détails 

Legiano sent me this message today

Legiano m'a envoyé ce message aujourd'hui

new Legiano message

last message LEGIANO

Last message today LEGIANO

Thank you very much, Christelle69, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Christelle69,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Tomas and Jozef,

Thank you very much for your help !

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Jozef

Can you invite LEGIANO Casino to join our messages to provide answers to m'y complaint ?

Thank you

Christelle

Today, 05/14/2025, I contacted LEGIANO again via chat,

Response from LEGIANO on 05/14/2025

Ce jour le 14/05/2025 j'ai relancé LEGIANO par chat,

Réponse de LEGIANO le 14/05/2025

Email sent on 05/14/2025

in response to Legiano:

Mail envoyé le 14/05/2025

en réponse a Legiano :

I sent you the email to your email Jozef

Je vous ai envoyé le mail à votre email Jozef

With transaction number

Avec numéro de transaction

All these documents were sent by email to Legiano and to you Joseph with a copy of the shipment.

Tous ces documents ont été envoyés par mail a Legiano et à vous Joseph avec copie de l'envoi.

Hello, can you give the Legiano casino one more week to resolve my complaint?

LEGIANO is starting to respond to my problem and an open complaint could help resolve my issue.

.

Bonjour pouvez vous accorder une semaine de plus au casino Legiano pour résoudre ma plainte ?

LEGIANO commence à reagir à mon problème et une plainte ouverte pourrait aider à la résolution de mon problème.

.

Hello, could you give Legiano Casino another week to resolve my complaint?

LEGIANO is starting to respond to my problem, and filing a complaint could help resolve my issue.

Dear Christelle69,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavor to complete the verification of your account as soon as possible.

Thank you in advance.

Kind Regards,

Legiano Casino Team

Hello,

Thank you very much for responding to my request.

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Dear Christelle69,

Thank you for reaching out.

We would kindly request that you upload the Paysafecard ownership in PDF form through the verification tab in your account to complete the verification.

Thank you in advance.

Kind Regards,

Legiano Casino Team

My Legiano account is blocked, which account are you talking about, LEGIANO or PAYSAFECARD?

Mon compte legiano est bloqué vous parlez de quel compte LEGIANO ou PAYSAFECARD ?

My account MYPAYSAFECARD

Your message

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We would kindly request that you upload the Paysafecard ownership in PDF form through the verification tab in your account to complete the verification.

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Legiano you blocked my account casino Legiano ! I don't send documents by my account because you blocked.

I have a personal account PAYSAFECARD

Copy transaction 20€ for FUNID

And after

I pay 10€ to LEGIANO

Dear Christelle69,

We are sorry for the confusion.

We have already forwarded you an email, since your account is closed, please forward there your Paysafecard ownership.

Thank you in advance.

Kind Regards,

Legiano Casino Team

I just sent you the PDF with all the documents.

- selfie

- title deed of ownership of the PAYSAFECARD account in my name with my PAYSAFECARD customer number

- title ownership of the FUNID account in my name

- copy of outgoing transaction from my MYPAYSAFECARD account of €20 on FUNID.

- Copy of outgoing transaction 10€ from my FUNID account to LEGIANO.

Je viens de vous envoyer le PDF avec tous les documents.

- selfi

- titre de propriété du compte PAYSAFECARD à mon nom avec mon numéro client PAYSAFECARD

- titre propriété du compte FUNID a mon nom

- copie de transaction sortante depuis mon compte MYPAYSAFECARD de 20€ sur FUNID.

- Copie de transaction sortante 10€ depuis mon compte FUNID vers LEGIANO.

Legiano i send you by mail all document PAYSAFECARD and FUNID

With transactions number...

Hello LEGIANO,

I found the certificate of ownership for the PAYSAFECARD card, which I sent to the LEGIANO Casino

.

Dear LEGIANO

I hope these PAYSAFECARD proof of ownership documents are the ones you requested.

Sincerely,

Ms. Christelle PANACCI

I hope you will be fully satisfied with my full cooperation and that you will restore my LEGIANO account.

I would be truly happy to give you a good rating.

Thank you.

Dear Christelle69,

We have received all the necessary documents.

As soon as the verification process is done, you will be notified.

Thank you for your patience.

Kind Regards,

Legiano Casino Team

Dear Christelle69,

Thank you for your patience.

Your account is verified and it is now open.

Best regards,

Legiano Casino Team

Thank you, Legiano. But I have two €500 collections in progress over the past two months. Can you prioritize the transfer to my account?

Dear Christelle69,

I'm very glad to see that the case is progressing and that we're getting very close to a resolution. Could you please let us know once you’ve received all the payments?

Thank you!

Dear Christelle69,

Since the account was just verified, it won't be long after your withdrawals are completed.

Once they do, you will receive a notification in your account.

Best regards,

Legiano Casino Team

Hello, I made three withdrawals: 1400€, which still haven't reached my bank account.

Do you need any other documents to validate the collection?

Dear Christelle69,

I'm so glad to see this progress! The casino team has confirmed that your account is now verified, and your withdrawals should be processed shortly.

Could you please confirm as soon as you receive them?