Leon Casino - Igrač je nezadovoljan obaveznim ulaganjem depozita pre povlačenja sredstava.

I made a 1st deposit of 2500rs and then 2nd deposit of 15000rs.

Now this casino is not allowing me to play some games . It's showing you cannot play this games.

On asking for verification I have completed my full kyc.

Now I am trying to withdraw my funds they are saying I need to wager again the full deposit in live casino and sports again.

I have not claimed any bonuses on my deposit.

In this way I am going to loose all my money. I request casino guru to take actions against them and ask them to refund my balance.

I request casino guru to invite the gaming license Company of leonbet in this chat too.

Dear harsheet9803,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply and follow these policies.

Could you please advise how many times you wagered your deposited funds?

Looking forward to hearing from you.

Best regards,

Petronela

It is required 1x wagering but I did more than once still they are ripping money like this.

They are giving lame excuses .

No casino has this rule to wager the deposit once in live casino and wager again in sports.

This is fully scam and fraud

I am not asking for anything extra.

I cannot wager the deposit in this way.

I urge leonbet casino please refund my 17720rs.

If you have any charges to refund deposit pleade inform me about it and process the refund.

Please help casino guru

Dear harsheet9803,

Could you please advise how much is your active balance now? Thank you.

Hi,

My current balance is 17,380INR

Thank you very much, harsheet9803, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello harsheet9803,

I'm Michal and I have taken over this complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite Leon Casino to join the conversation.

Dear Leon Casino,

Can you please provide information on why the player needs to wager their funds again?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

There was a mistake on our end with a recent customer withdrawal request. A human error led to the cancellation of a withdrawal of 2920.00 INR, which should not have occurred. We have addressed the issue internally, and the customer can now request their withdrawal once again. We sincerely apologize for this inconvenience.

As for the new deposit of 15000.00 INR, the customer has to use it fully to meet the wagering requirements outlined in our Terms & Conditions. This policy is an important part of our AML measures. It is designed to prevent any potential misuse of our platform and to ensure we comply with regulatory standards.

Best regards,

Alexander

LeonGaming Compliance Officer

Thank you for the response Alexander / Leon Casino team.

Dear harsheet9803,

As per Alexander / Leon Casino's team response please submit a new withdrawal request this should be processed the standard way.

As for the deposit of 15000.00 INR, It is nothing unusual for a casino to have rules for deposit wagering requirements. As my colleague Petronela previously mentioned. Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply and follow these policies. So we have to agree with the casino for having such a requirement.

Please let me know if you require any further assistance or if I can be of any other help, but there is nothing we can do about the wagering requirement.

Dear harsheet9803,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear harsheet9803,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this, we are, unfortunately, forced to reject this player complaint.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

We are here to help.

Best regards,

Michal