The player from Latvia registered at Lex Casino, made a deposit, played slots, and attempted withdrawals, but her account was closed due to a claim of fraudulent activity. After it was reopened, the account was closed again without justification. The Complaints Team engaged in extensive discussions with the casino representatives but was unable to obtain sufficient explanations or evidence regarding the accusations. As a result, the case was closed as 'unresolved'.
Igračica iz Letonije se registrovala u Lek kazinu, napravila depozit, igrala slotove i pokušala da podigne, ali njen račun je zatvoren zbog tužbe za lažne aktivnosti. Nakon što je ponovo otvoren, račun je ponovo zatvoren bez opravdanja. Žalbeni tim je učestvovao u opsežnim razgovorima sa predstavnicima kazina, ali nije bio u mogućnosti da dobije dovoljno objašnjenja ili dokaza u vezi sa optužbama. Kao rezultat toga, slučaj je zatvoren kao „nerešen“.
Automatski prevedeno: