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I have created an account. I only use an email address and a cell phone number. In my email inbox I also have no emails about previous registrations that I could not remember. I deposited 25 euros and my account was closed. Reason: My account is a public, without further information. My 25 euros are now gone .. This casino is definitely scam.

Ich habe ein Konto erstellt.Und benutze nur eine Email Adresse und eine Handy Nummer..In meinem email postfach habe ich auch keine emails über frühere Anmeldungen an die ich mich nicht errinern könnte..Ich habe 25 Euro eingezahlt und mein Konto wurde geschlossen.Grund: Mein Konto sei ein Dublikat,ohne weitere Informationen.Meine 25 Euro sind nun weg..Dieses Casino ist definitiv Scam.

Dear Randy,

Thank you very much for submitting your complaint. I have checked the terms and conditions, and this is what I found:

I will contact the casino and ask for their clarification, but before I do that, please, could you confirm that nobody else has created an account with this casino from the same IP address as yours? Maybe someone from your family members or neighbors? Additionally, please could you affirm that you have never received your deposit back? Thank you very much in advance for your reply.

Bets regards,

Petronela

Dear Randy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello thanks for taking care of it .. I received my deposit back yesterday .. Thank you anyway .. I was not able to find out if someone had created an account there.

Hallo Danke für das Kümmern..Ich habe meine Anzahlung gestern zurück erhalten ..Vielen Dank trotzdem..In erfahrung bringen ob jemand ein Konto dort erstellt hat konnte ich dennoch nicht.

Thank you very much Randy for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Randy,

I would like to know, since you have received your deposit back, if you wish to continue resolving your complaint. Or should I try to find out why was your account closed?

Please let me know, so we can decide how to carry on with this complaint. 

Hello Randy,

since you didn't show any interest in resolving the complaint, I consider it to be resolved.

Thank you for using Casino Guru and I hope you won't come across a problem like this in the future.