Dobio sam poziv dobrodošlice, nudeći 100 dolara besplatnog bonusa. Stigao sam do igre, izbacio ih, kada je kazino automatski uklonio preostali iznos i stavio sledeći iznos za povlačenje na moj račun koji ukupno iznosi 50 dolara.
U tom trenutku sam pokušao da izvršim povlačenje, ali me je blokirao program veb lokacije i obavestio sam da moram da popunim obrazac za verifikaciju igrača i da ga pošaljem. Stranica na koju me vodi upit sa stranice blagajnika dizajnirana je samo tako da može prihvatiti moje identifikacione dokumente, koje sam postavio i predao pre 9 dana. Kazino me je obavestio da će ovo biti proces od 3 do 5 dana i da ću moći da podignem tih 50 dolara. Nikada nije bilo nikakvog pojašnjenja na ovom obrascu o kojem sam pitao više puta, a pitanje nikada nije bilo adresirano, drugo pitanje koje sam postavio bilo je o deponovanju u kazinu da li bih mogao da igram sa tim novcem, ali ne i sa dobicima bonusa dalje , ovaj portretski predstavnik za ćaskanje, me je obavestio, zaista bih mogao da uložim novac i igram, ali ako bih odigrao tih 50 dolara manje od 50 dolara, ne bih mogao da podignem tih 50 dolara! pa sam čekao nekoliko dana, tačnije tri i proverio Kada smo videli gde se tačno nalazi kazino sa KIC procesom, blagajnik je u tom trenutku reagovao prilično brzo i obavestio me da moram ponovo da pošaljem selfi sa svojom identifikacijom. Odmah sam se obavezao i poslao selfi. Prošla su još tri dana i mogu se vratiti u kazino da proverim i vidim gde su bili na KIC procesu. Činilo se da u tom trenutku nije bilo napretka, pa sam se raspitao šta bi moglo biti zastoja. Blagajnik me je obavestio da neće obraditi moju KIC prijavu DO TAKOG VREMENA DA JA PODNEM ZAHTEV ZA POVLAČENjE NA SVOM RAČUNU. Ispostavilo se da je obrada zahteva za povlačenje preduslov za pokretanje KIC procesa. Međutim, takođe je preduslov da se pre obrade zahteva za povlačenje mora ispuniti KIC. BAŠ TO MI JE REČENO. TRAŽIO SAM POJAŠNjENjE O OVOM. I BEZ USPJEHA SAM TRAŽIO POJAŠNjENjE I OD PORTALA ZA ONLAJN ČETOVANjE ZA PODRŠKU KAO I PORTALA KASIRA. MOJE PITANjE SE NASTAVLjA, ODGOVORILO. MISLIO SAM DA IMAM ODGOVOR, PA MOŽDA NE ODGOVOR VEĆ REŠENjE, PA SAM UČINIO ono što sam mislio da će uspeti. ONO ŠTO SAM UČINIO JE DEPOZITI 30 USD LAKIH KOVANICA NA MOJ RAČUN. U početku se DEPOZIT POJAVIO NA MOJEM RAČUNU KAO DEPOZIT NA ČEKANjU. ONDA 15 MINUTA KASNIJE JE NESTAO DEPOZIT NA ČEKANjU. NIŠTA NISAM VIDEO OD CENTA. ISPOSTAVIO SAM LIMITLESS KAZINO, BROJ LITEKOIN TRANSAKCIJE PODACI O TRANSAKCIJI IZ BLOK STOLICE SU VIŠE PUTA ISPITIVALI O OVOM DEPOZITU, PITANjE BAŠ KAO I SVAKA DRUGA PITANjA KOJA IMAM, TRAJE I DALjE. KADA UPITIM PORTALOM ZA PODRŠKU ONLINE ČETOVANjU, OBAVEŠTAVAM SE DA TREBA DA KONTAKTIREM BLAŽNICE. JUČE SAM OBAVEŠTEN DA KLjUČNI PROCES NIJE NI POČEO. KOMENTARILA SAM DA JE TO BILO ZATO ŠTO NE MOGU DA OBRAĐUJEM ZAHTEV ZA POVLAČENjE, I OPET MI JE REĆENO DA KONTAKTIRIM BLAŽNICU. PRE OKO PET SATI još jednom sam kontaktirao podršku preko portala za onlajn ćaskanje, raspitivao se o svom depozitu, raspitivao se o KIC PROCESU, RASPITOVAO O OVOM MISTERIOZNOM OBRASCU KOJI TREBA DA POPUNIM I PODNEM, I JOŠ JEDNO JE REČENO KONTAKTIRAJTE BLAGAJNU I SVI ZNACI SA BLAŽNICE ME VODE ODMAH NA ONLINE PORTAL ZA PODRŠKU. To je veoma začarani krug kojem se ne nazire kraj. Ovo je apsolutno najgore iskustvo u onlajn kazinu koje sam ikada imao. Oni preuzimaju obaveze, vremenske obaveze koje ne drže, i imam sve razloge da verujem da oni previše dobro znaju, ulazeći u to da vremena u kojima „neće biti ispunjena. Izbegavaju da odgovaraju na jednostavna pitanja na pitanja koja zaslužuju odgovore. Jedno odeljenje smer ka drugom odeljenju i to odeljenje nazad ka istom odeljenju, to je moje mišljenje i imam sve razloge da verujem da je to tačno. Njihova jedina briga je da vas skinu sa ekrana i premeste kod nekog drugog i kada stignete tamo, oni žele da urade istu stvar. Poslednja poruka koju sam dobio od njih na portalu za onlajn ćaskanje bila je kao odgovor na kopiju e-poruke, koja je automatizovani odgovor e-pošte od blagajnika koji sam im poslao i u njoj se jasno navodi da KIC PROCES NEĆE POČETI DO TAKOG VREMENA KAO POVLAČENjE, ZAHTEV SE PODNOSI SA STRANICE NALOGA IGRAČA. POSLAO SAM IM TU I-MEJL I KOPIJU STRANICE NALOGA KOJA ME BLOKIRA DA OBRAĐUJEM TAJ ZAHTEV ZA POVLAČENjE. NjIHOV ODGOVOR JOŠ JEDNOM, MI NE RAVLjAMO NIŠTA U VEZI SA KIC PROCESOM, BILO ŠTA U VEZI SA DEPOZITIMA, ILI BILO ŠTA U VEZI SA POVLAČENjEM. Postavlja se pitanje šta onda dođavola rade? Želeo bih da mi pomognem da dobijem svoj novac kako trenutno stoji. Ne vidim da će se to ikada dogoditi.
I received a welcome invitation, offering $100 free bonus. I reached the play, threw them out at which time the casino automatically remove the remaining balance and put the next withdraw amount into my account which total $50.
That point I attempted to make a withdrawal but I was blocked by the website program and informed that I must fill out a player verification form and submit it. The page that the prompt from the cashiers page, navigate me to was only designed in capable of accepting my identification documents, which I uploaded and submitted 9 days ago now. Casino informed me this will be a 3 to 5 day process and I would be able to withdraw that $50. There was never any clarification on this form that I’ve asked about multiple times, and the question has never been addressed another question I asked was about depositing in the Casino would I be able to play with that money but not the bonus winnings any further, this portrait chat representative, informed me, I could indeed deposit money and play but if I played that $50 down beyond $50 that I wouldn’t be able to withdraw that $50!so I waited a few days, three to be exact and checked back in see where exactly the casino was with the KYC process, the cashier at that point responded quite quickly, and informed me that I needed to resend a selfie holding my identification. I promptly obliged and submitted the selfie. Three more days went by and I can return to the casino to check and see where they were out on the KYC process. It appeared that no progress had been made at that point, so I inquired as to what the holdup might be. I was informed by the cashier that they would not process my KYC application UNTIL SUCH TIME THAT I HAD MADE A WITHDRAWAL REQUEST IN MY ACCOUNT. It turns out that processing request for withdraw is a Prequisite for initiating the KYC process. However, it is also a pre-requisite that prior to processing a withdrawal request KYC must be completed. THAT IS EXACTLY WHAT I HAVE BEEN TOLD. I’VE SOUGHT CLARIFICATION ON THIS. AND TO NO AVAIL I HAVE REQUESTED CLARIFICATION FROM BOTH THE SUPPORT ONLINE CHAT PORTAL AS WELL AS THE CASHIER PORTAL. MY QUESTION CONTINUES TO GO ON, ANSWERED. I THOUGHT THAT I HAD THE ANSWER, WELL, PERHAPS NOT THE ANSWER BUT A SOLUTION, SO I DID what I thought would work. WHAT I DID WAS MADE A $30 LIGHT COIN DEPOSIT INTO MY ACCOUNT. INITIALLY THE DEPOSIT APPEARED IN MY ACCOUNT AS A PENDING DEPOSIT. THEN 15 MINUTES LATER THAT PENDING DEPOSIT DISAPPEARED. I HAVE SEEN NOTHING OF IT CENTS. I SUPPLIED LIMITLESS CASINO, THE LITECOIN TRANSACTION NUMBER THE TRANSACTION DATA FROM THE BLOCK CHAIR HAVE INQUIRED ABOUT THIS DEPOSIT MULTIPLE TIMES, THE QUESTION JUST LIKE EVERY OTHER QUESTION I HAVE CONTINUES TO LINGER AND GO ON ANSWERED. WHEN I MAKE INQUIRIES WITH THE ONLINE CHAT SUPPORT PORTAL, I AM INFORMED THAT I NEED TO CONTACT THE CASHIER EVERYTHING ON THE CASHIERS PAGE POINTS TO ALL QUESTIONS BE DIRECTED TO THE ONLINE SUPPORT CHAT PORTAL , SO HERE I AM INTO THIS NINE DAYS. I WAS INFORMED YESTERDAY THAT THE KEYC PROCESS HAS NOT EVEN BEGAN. I COMMENTED THAT THIS WAS BECAUSE I WAS UNABLE TO PROCESS A REQUEST FOR WITHDRAWAL, AND AGAIN I WAS TOLD TO CONTACT THE CASHIER. ABOUT FIVE HOURS AGO I once again contacted support through the online chat portal, inquired about my deposit, inquired about the KYC PROCESS, INQUIRED ABOUT THIS MYSTERIOUS FORM THAT I’M SUPPOSED TO FILL OUT AND SUBMIT, AND ONCE AGAIN, I WAS TOLD TO CONTACT THE CASHIER AND ALL SIGNS FROM THE CASHIER LEAD ME RIGHT BACK TO THE ONLINE SUPPORT PORTAL. It’s a very vicious cycle with no end in sight. This is absolutely the worst online casino experience I have ever had. They make commitments, time commitments they do not keep, and I have every reason to believe that they know all too well, going into it that the times that they "will not be met. They avoid answering simple questions questions that deserve answers. One department direction to the other department and that department directions back to that same department, it is my opinion and I have every reason to believe this is true. Their only concern is to get you off of there screen and move you to someone else’s and when you arrive there, they want to do the same thing. The last message I received from them in the online chat portal was in response to a copy of an email, which is an automated email response from the cashier that I sent to them and it states clearly that the KYC PROCESS WILL NOT COMMENCE UNTIL SUCH TIME AS A WITHDRAWAL, REQUEST IS MADE FROM THE PLAYERS ACCOUNT PAGE. I SENT THEM THAT EMAIL AND A COPY OF THE ACCOUNT PAGE THAT IS BLOCKING ME FROM PROCESSING THAT WITHDRAWAL REQUEST. THEIR RESPONSE ONCE AGAIN, WE DO NOT HANDLE ANYTHING TO DO WITH THE KYC PROCESS, ANYTHING TO DO WITH DEPOSITS, OR ANYTHING TO DO WITH WITHDRAWALS. That begs the question then just what the hell do they do? I would like help getting my money as it currently stands I don’t see that ever happening.
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