Zdravo Frostbite845,
Zdravo Tomas,
Nadam se da ste dobro i bezbedni.
Imajte na umu da smo pregledali nalog igrača i da smo se obratili našem Odeljenju za prevare i rizike kako bismo razjasnili situaciju.
Frostbite845 je zaista bio član Limitless kazina i imao je uspešne depozite i isplate. Međutim, u trenutku kada je igrač podneo svoj poslednji zahtev za povlačenje, naš sistem je registrovao nekoliko upozorenja koja ukazuju na činjenicu da igrač ima više naloga .
Da bi račun očistio od svih sumnji, igrač je morao da podnese neophodna dokumenta za verifikaciju naloga.
Tim za prevare i rizik Limitless kazina nas je obavestio da je igrač poslao fotografije koje su izmenjene pomoću alatke za uređivanje slika. Pored toga, s obzirom da je drugi nalog koji je naš sistem označio kao sumnjiv, a koji je takođe morao da prođe verifikaciju naloga, podneo je nekoliko dokumenata koji su potpuno isti kao što je Frostbite845 podneo.
Zbog lične prirode dokumenata, nismo u mogućnosti da ih javno podelimo. Stoga bismo želeli da zamolimo Casino Gurua da nam pomogne u pružanju instrukcija o tome koja dokumenta bi bila dovoljna kao dokaz o nalazima naše istrage.
S obzirom na to da je Frostbite845 sa svoje strane ovde dostavio nekoliko dokumenata, skrećemo vam pažnju samo na sliku: 202310...734.jpg , gde je jasno vidljivo da je ID uređivan pomoću alatke za uređivanje slika.
Obavestite nas koje dodatne informacije, ako ih ima, su potrebne da bismo zaključili ovu pritužbu.
Hvala na pomoći.
Srdačan pozdrav,
Lucas Bellingham
Neograničeno upravljanje kazinom
Hello Frostbyte845,
Hello Tomas,
I hope that you're well and safe.
Please note that we have reviewed the player's account and have also reached out to our Fraud & Risk Department in order to clarify the situation.
Frostbyte845 has indeed been a member of Limitless Casino and has had successful deposits and withdrawals. However, at the moment the player submitted his last withdrawal request, our system registered several warnings that point to the fact the player has multiple accounts.
In order to clear the account of all suspicions, the player was required to submit the necessary documents for Account Verification.
The Fraud & Risk Team of Limitless Casino has informed us that the player submitted photos that were altered using an image editing tool. Additionally, given that the other account that was labeled as suspicious by our system, that was also required to go through Account Verification, submitted several documents that are exactly the same as Frostbyte845 submitted.
Due to the personal nature of the documents, we are unable to share them publicly. Therefore, we would like to ask Casino Guru to assist us with providing instructions as to what documents would suffice as evidence of the findings of our investigation.
Given that the Frostbyte845 submitted several documents here from his side, we would only like to turn your attention to the image: 202310...734.jpg, where it is clearly visible that the ID has been edited in using an image editing tool.
Please let us know what additional information, if any, is needed in order to conclude this grievance.
Thank you for your help.
Kind Regards,
Lucas Bellingham
Limitless Casino Management
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