Hvala vam, George and Casino Limitless , na vašem odgovoru i objašnjenju, kao i na e-poruci sa potrebnim detaljima. Možete li da proverite moju poslednju e-poštu u vezi sa ovim pitanjem i da mi pružite dodatne informacije koje sam tražio?
Dragi Nurmle ,
Što se vašeg pitanja tiče – onlajn kazina nisu u obavezi da verifikuju igrače ranije nego prilikom povlačenja ili podizanja većeg iznosa (u zavisnosti od određenog kazina), i mogu da otkriju više naloga samo tokom verifikacije. Stoga, ako uspete da napravite duplikat naloga, možete igrati i izgubiti, kao i svaki drugi igrač, legitimno. Međutim, u slučaju da pobedite sa takvim nalogom, verifikacija je ionako obavezna.
Nažalost, podaci govore da ste nekako kreirali (najmanje) 2 naloga, što u potpunosti potvrđuju isti lični podaci sa ovih naloga. Ako sam dobro razumeo podatke, između registracija je bilo samo 2 dana, pa je teško poverovati da niste bili svesni toga. Ovaj nalog (sporni) još uvek nije prošao KIC i nije dovoljno da ga popunite tako što ćete dati samo svoju BTC adresu.
Pitao sam kazino za više detalja van teme jer nije sasvim jasno šta bi tačno trebalo da bude razlog za oduzimanje vašeg dobitka jer izgleda da niste stekli nepravednu prednost igrajući na ovaj način ili niste ništa zloupotrebili u kazinu.
U svakom slučaju, imam još nekoliko pitanja u vezi sa tvojim računima, Nurmle.
Sada je jasno da imate najmanje 2 naloga u kazinu. Da li imate predstavu na koju imejl ste se registrovali kada ste registrovali nalog sa kojeg ste prethodno mogli da podignete svoje dobitke? Ako jeste, koja je bila svrha otvaranja drugog naloga ili zašto ste ga otvorili?
Pošto kazino zahteva vašu potpunu verifikaciju, a kao što je pomenuto, nije dovoljno samo verifikovati svoj način plaćanja - da li možete da se verifikujete kao vlasnik prvog naloga? Ako jeste, možemo nastaviti dalje i pokušati da vam pomognemo da rešite problem u saradnji sa kazinom. Ali, ako ne, a vi insistirate da navedete samo svoju BTC adresu kao jedinu stvar za verifikaciju - iskreno mi je žao, ali ću biti prinuđen da razmislim o zatvaranju/odbijanju žalbe. U takvim okolnostima, jednostavno ćete morati ponovo da prođete KIC i da se verifikujete.
Hvala na razumevanju. Radujemo se Vašem odgovoru.
Thank you, George and Casino Limitless, for your response and explanation, and your email with the necessary details. Can you please check my last email regarding the matter and provide me with the additional information I asked for?
Dear Nurmle,
As for your question - online casinos are not obliged to verify players earlier than upon making a withdrawal or a withdrawal of a higher amount (depending on a particular casino), and they are able to detect multiple accounts only during the verification. Therefore, if you manage to create a duplicate account, you can play and lose, like any other player, legitimately. However, in case you win with such an account, the verification is obligatory anyway.
Unfortunately, the data says you created (at least) 2 accounts somehow, which is completely confirmed by the same personal details from these accounts. If I understand the data correctly, there were only 2 days between the registrations, so it is hard to believe you were not aware of it. This account (the disputed one) has not passed the KYC yet, and it is not enough to complete it by providing only your BTC address.
I asked the casino for more details outside the thread because it is not completely clear what exactly should be a reason to confiscate your winnings because it looks like you did not gain any unfair advantage by playing this way or did not abuse anything at the casino.
Anyway, I have a few more questions regarding your accounts, Nurmle.
Now it is clear you have at least 2 accounts at the casino. Do you have any idea what email you registered with when you registered the account from which you were previously able to withdraw your winnings? If so, what was the purpose of creating another account or why you created it?
Since the casino requires your full verification, and as was mentioned, it is not enough to only verify your payment method - are you please able to verify yourself as the owner of the first account? If so, we can proceed further and try to help you resolve the matter in cooperation with the casino. But, if not, and you insist on providing only your BTC address as the only thing for verification - I am sincerely sorry, but I will be forced to think about complaint closure/rejection. Under such circumstances, you will simply have to pass the KYC completely again and verify yourself.
Thank you for understanding. Looking forward to hearing from you.
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