zdravo,
Tako da sam igrao sa bonusom u neograničenom kazinu (50 besplatnih okretaja) i veoma pažljivo pročitao T & C, u vezi sa svim informacijama o maksimalnoj opkladi, ograničenjima zemlje i na primer ograničenim igrama sa bonus novcem. Bilo mi je prilično čudno da je maksimalno I minimalno povlačenje iznosilo 50 € iz ove promocije. Igrao sam kroz uslov za bonus opkladu bez da sam prekršio nikakva pravila, morao sam da uplatim verifikacioni depozit od 10 (približno sam dao 12 USD).
Dakle.. onda sam zatražio povlačenje od 50,15€ i prvo sam mislio da je zbog toga što je iznos premašio 50 poništen.
Ali iz onoga što sam saznao od podrške razlog je bio „kršenje uslova bonusa". Pošto sam pažljivo pročitao uslove jer sam razmišljao da često počnem da igram ovde zbog raznih promocija, sigurno nisam prekršio nijedan bonus uslove.
*pogledajte priloženu sliku* čije su glavne uslove/pravila naveli u promociji. Savršeno je logično da igračima nije dozvoljeno da koriste bonus sredstva za igranje npr. progresivnih slotova. Ali ne govore ništa o tome da svaka igra na stolu ili progresivni slot nije dozvoljena čak ni nakon završetka opklade, što je veoma obmanjujuće.
Ali kada je moj bonus saldo bio konvertovan u saldo stvarnog novca, imao sam nešto na balansu od 40 USD.. tako da sam napravio 2 ruke black jack-a (ne igre uživo ili bilo šta, nije da bi to trebalo da bude važno). a onda sam zatražio povlačenje.
zaplenili su cela sredstva (uključujući moj depozit) i pozvali se na:
7.1.ad) Uslovi promocije su na snazi dok se svi dobici iz promocije ne povuku. Deponovanje preko postojećeg stanja, ispunjavanje uslova za klađenje, povlačenje ili pad vašeg stanja ispod 1 USD neće poništiti ovo pravilo. Molimo pogledajte termin 7.1.j.
7.1.j ) Igrač razume da da bi zatražio bilo koji kupon, besplatnu promociju ili izvršio novi depozit, igrač mora da igra kroz trenutni depozit, bonus ili besplatnu promociju, a stanje na nalogu igrača mora biti ispod $ /€/AUD 1.
I sam sam bio u industriji i ovo ne može biti legalno... politika nemogućnosti povlačenja ne samo maksimalnih 50 već minimalnih 50 (takođe poznata kao TAČNO 50) je jedna stvar. ALI onda je ludo pominjanje da se bonus t & c takođe primenjuje na stvarni i balans igranja/ulaganja kada bonus nestane. Čak ni ne mogu da unovčim početni depozit koji je napravljen.
Pitao sam svog prijatelja za savet (ona radi sa pravnikom u velikoj kazino kompaniji). Rekla je da to što rade nije baš legalno, ali pošto je iznos samo 50 evra nije vredno borbe.
Za mene nije u pitanju novac, ja samo želim pravdu i da kazina poput ovog ne mogu da nastave da rade na način na koji rade.
Hvala unapred!!
Hello,
So i played with a bonus at limitless casino (50 free spins) and very carefully read the T & C, regarding all the info about max bet, country restrictions and for example restricted games with bonus money. I found it quite odd that the maximum AND minimum withdrawal was 50€ from this promo. I played through the bonus wager requirement without breaking any rules at all, i had to make a verification deposit of 10 (i did 12 usd approximately).
So.. then i requested a withdrawal of 50.15€ and at first I thought it was because the amount exceeded 50 that it got cancelled.
But from what i found out from support the reason was "Bonus terms violation". Since I read the terms carefully because I was considering starting playing here frequently due to various promotions, I certainly did not violence any bonus terms.
*please see attached image* of which they stated the main terms/rules in the promotion. It makes perfect sense that players are not allowed to use bonus funds for playing e.g progressive slots. But they are not telling anything about that every table game or progressive slot is not allowed even after completing wager, which is very misleading.
But when my bonus balance was all converted to real money balance, i had 40 usd something in balance.. so i did 2 hands of black jack (not live games or anything, not that it should matter). and then i requested a withdrawal.
they confiscated the whole funds (inc my deposit) and referred to:
7.1.ad) Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. Please refer to term 7.1.j.
7.1.j ) The Player understands that in order to claim any coupon, free promotion, or make a new deposit, the Player needs to play through the current deposit, bonus or free promotion, and the balance on a Player's account must be below $/€/AUD 1.
I been in the industry myself and this cant be legal... policies of not being able to withdraw not just maximum 50 but minimum 50 (also known as EXACTLY 50) is one thing. BUT then referring that the bonus t & c is also applying to real and playthrough/wagered balance when the bonus is gone is mad. Not even being able to cashout the initial deposit that was made.
I asked my friend for some advice (she works with legal at a large casino company). She said what they do is not really legal but since the amount is only 50€ its not worth the fight.
For me its not about the money, i just want justice and that casinos like this cant continue operate the way they do..
Thanks in advance!!
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