NaslovnaPritužbeLimitless Casino - Verifikacija naloga igrača je odložena.
Limitless Casino - Verifikacija naloga igrača je odložena.
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Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from the United States was facing issues with account access and withdrawal of $100 due to alleged multiple accounts. Despite sending verification documents as requested, there was no update or acknowledgement from the support team, and communication was ceased. Later, after the discussion with the casino, as an exception, its decision was reconsidered, and the casino successfully paid out the disputed winnings to the player's payment method. Basically, once he provided the casino with the requested documents, the payment was processed almost immediately.
Igrač iz Sjedinjenih Država se suočio sa problemima sa pristupom nalogu i povlačenjem 100 dolara zbog navodnih više naloga. Uprkos slanju dokumenata za verifikaciju kako je traženo, nije bilo ažuriranja ili potvrde tima za podršku, a komunikacija je prekinuta. Kasnije, nakon razgovora sa kazinom, kao izuzetak, njegova odluka je preispitana i kazino je uspešno isplatio sporni dobitak na način plaćanja igrača. U suštini, kada je kazinu dostavio tražene dokumente, uplata je obrađena skoro odmah.
Zatražio sam povlačenje za 100 dolara i odjavio se. Sledeći put kada sam pokušao da se prijavim nisam mogao. Podrška je rekla da imam više naloga tako da moram da pošaljem dokumente za verifikaciju da bih to rešio. Šaljem ih koristeći vezu koju su dali, kao i na imejl podrške. Ne primam nikakve e-poruke ili komunikaciju od njih da potvrđujem prijem dokumenata ili bilo čega. Nakon nekoliko dana razgovaram sa podrškom i oni mi kažu da je potrebno nekoliko dana, ali ne mogu mi dati nikakve informacije u vezi sa statusom moje verifikacije ili primanja dokumenata. Petog dana mi daju imejl od bankarskog odeljenja. Šaljem im e-poštu i oni odgovaraju sa automatskim navođenjem poruka zbog kojih možda čak ni ne pogledaju moje dokumente za verifikaciju. Sada je prošlo 7 dana i podrška je prestala da odgovara na moje dnevne imejlove u kojima se traži status moje verifikacije. Još uvek ne mogu da se prijavim na svoj nalog i nisam primio nikakvu komunikaciju u vezi sa verifikovanjem mog naloga. Deponujem koristeći kripto valutu i NE koristim bonuse jer kada pobedim ne želim da brinem o bilo kakvim ograničenjima ili igranju.
I requested withdrawal for $100 and logged out. The next time i tried to log in i could not. Support said i had multiple accounts so i need to send verification documents to get it taken care of. I send them using link they provided and also to support email. I dont receive any emails or communication from them acknowledge receipt of documents or anything. After a few days go by i talk to support and they tell me it takes several days but can not give me any info regarding status of my verification or receiving my documents. On the 5th day they give me banking department email. I email them and they respond with automated message listing reasons they may not even look at my verification documents. Now it has been 7 days and support has stopped responding to my daily emails asking for status of my verification. I still can not log in to my account and have not received any communication regarding my account being verified. I deposit using crypto currency and i do NOT use bonus's because when i win i dont want any restrictions or play thru to worry about.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Kontaktiraćemo kazino i zatražiti dokaze, ali, pre nego što to učinimo, da li biste mogli da nam kažete da li, po vašem najboljem saznanju, postoji mogućnost da je neko drugi od članova vaše porodice ili komšija otvorio nalog od istog IP adresa ili uređaj kao vaš ili koristite vašu adresu e-pošte? Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa? Da li je vaš nalog prethodno verifikovan?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear spacecasepurcell,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?
Možda sam napravio ac nalog pre mnogo godina sa starom e-poštom. Moji dobici su akumulirani bez bonusa. Koliko ja znam, moj nalog ranije nije verifikovan.
I may have madeac account years ago with old email. My winnings were accumulated without a bonus. My account was not previously verified to my knowledge.
Hvala vam puno, spacecasepurcell, na pružanju svih potrebnih informacija. Vašu žalbu ću sada preneti kolegi Branislavu ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, spacecasepurcell, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika Limitless kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Limitless Casino tim ,
Možete li nam dati detaljnije objašnjenje situacije igrača? Koje korake igrač treba da preduzme da deblokira račun i podigne svoj dobitak?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili slanjem na moju e-mail adresu ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, spacecasepurcell,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Limitless Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Limitless Casino team,
Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and withdraw his winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
Pokušao sam da se prijavim danas i nisam mogao pa sam počeo da ćaskam sa podrškom. Rekli su da je moj nalog verifikovan i da mogu da se prijavim. Po zatvaranju ćaskanja nekako sam sada bio prijavljen i moj bilans je pokazao 19,73 dolara. Pa sam ponovo počeo da ćaskam i evo šta su rekli.
So i tried to login today and could not so i started chat with support. They said my account has been verified and can login. Upon closing chat i somehow was now logged in and my balance showed $19.73. So i started chat again and here is what they said.
Ne znam ni da li zaista imam više naloga. Rekli su korisničko ime spacecase na drugom, a moje trenutno je spacecasei. Dodajem "I" na kraj korisničkog imena samo ako neko već koristi velika i mala slova. Ako imam 2 naloga, drugi nalog bi bio toliko star da bi moj email, broj telefona, adresa bili drugačiji. I znam tačno da nisam uplatio nikakve depozite na druge račune. Ovaj tekući račun koji sam deponovao negde između $100-$200 i ne koristim bonus jer mislim da su nepravedni i kada pobedim ne želim da brinem o bilo kakvom igranju ili ograničenjima za povlačenje. Igrao sam kroz depozit od 19,73 dolara koji su mi vratili nakon što sam ukrao 110 dolara koje sam osvojio. U ovom trenutku to zapisujem jer me je ovaj kazino opljačkao i nikada više neću uplatiti tamo. Mogao sam da odem prihvativši da su mi samo uzeli dobitak, ali činjenica je da su mi davali petljanje skoro dve nedelje, a onda su me nekoliko puta direktno lagali, postaraću se da svima ispričam svoje iskustvo i preporučiću da ne igram tamo.
I dont even know if i truly have multiple accounts. They said user name spacecase on other and my current is spacecasey. I only add "Y" at end of username if Space case is already used by someone. If i do have 2 accounts, the other account would be so old that my email, phone number, address would be different. And i know for fact i did not make any deposits on any other accounts. This current account i had deposited somewhere between $100-$200 and i dont use bonus because i think they are unfair and when i win i dont want to worry about any playthru or limits to withdrawal. I played thru the $19.73 deposit they gave back after stealing the $110 i had won. At this point im chalking it up as this casino robbed me and i will never deposit there again. I could have left accepting they just took my winnings but fact they gave me runaround for almost two weeks and then straight out lied to me several times i will make sure i tell everyone about my experience and recommend not to play there.
Hvala vam, spacecasepurcell, na vašim odgovorima i ažuriranjima.
Međutim, bilo bi bolje da ove informacije i snimke ekrana ne delite sa nama.
Pojavilo se još nekoliko pitanja. Dakle, u međuvremenu, dok kazino ne odgovori, voleo bih da im odgovorite.
Šta je tačno od tvrdnji kazina bila laž i zašto?
Možete li molim vas da prođete kroz svoje postove u ovoj temi, snimke ekrana (razgovor sa kazinom) koje ste podelili u vašim poslednjim objavama i vaš poslednji post? Ovo je ono što ste popunili prilikom podnošenja žalbe - detalji vašeg spornog kazino naloga:
Da li sam dobro razumeo da ste tvrdili da nemate ili ne znate za bilo koji drugi nalog, dok ste kontaktirali kazino sa ID-a kazino naloga koji se završava na „i" (pošto su vas obavestili putem ćaskanja uživo da je drugi nalog bez „i" ), ali u suštini, vi ste ovu žalbu podnijeli sa ID-om kazino računa koji navodno ne pripada vama, kako tvrdite, i o kojem ništa ne znate? Pored toga, da li pokušavate da dokažete svoje tvrdnje snimcima ekrana na kojima vas je kazino obavestio o drugom povezanom nalogu sa kojim ste („slučajno") podneli ovu žalbu, što znači da ste kontaktirali kazino sa drugog naloga u poređenju sa onim koji je popunjen izaći nakon podnošenja žalbe?
Vaše tvrdnje i „dokazi" zaista nemaju smisla. Stoga bih želeo da sačekam odgovor i detalje kazina. Međutim, imajte na umu da ako je kazino u mogućnosti da potkrepi svoje tvrdnje i odluku sa dovoljno dokaza, a vi ste koristili isti bonus (bonus bez depozita) na više od 1 kazino naloga ili zloupotrebili sistem kazina ili bonus ponudu na drugi način, vrlo je verovatno da će žalba biti odmah zatvorena/odbijena. Ako je potkrijepljeno sa dovoljno relevantnih dokaza, kao što ste spomenuli, vjerovatno biste trebali biti sretni što ste vratili svoj depozit.
Dragi Limitless Casino tim ,
Molimo pogledajte moj prethodni post i dostavite nam potrebne informacije i detalje/dokaze.
Radujemo se Vašem odgovoru.
Thank you, spacecasepurcell, for your replies and updates.
However, you would do better not to share this information and screenshots with us.
A few more questions arose. So, in the meantime, until the casino replies, I would like you to answer them.
What exactly from the casino's claims was a lie, and why?
Can you please go through your posts in this thread, the screenshots (conversation with the casino) shared in your last posts, and your last post? This is what you filled out upon submitting the complaint - the details of your disputed casino account:
Do I understand correctly that you claimed you do not have or do not know about any other account, while you contacted the casino from the casino account ID ending "y" (as they informed you via Live Chat that another account is without "y"), but basically, you submitted this complaint with casino account ID that allegedly does not belong to you, as you claim, and that you do not know anything about? In addition, are you trying to prove your claims by screenshots where the casino informed you about another linked account with which you ("accidentally") filed this complaint, which means that you contacted the casino from another account compared to the one that was filled out upon submitting the complaint?
Your claims and "evidence" really do not make sense. Therefore, I would like to wait for the casino's response and details. However, please note that if the casino is able to support its claims and decision with sufficient evidence, and you used the same bonus (no-deposit bonus) in more than 1 casino account or abused the casino's system or bonus offer in another way, it is very likely the complaint will be immediately closed/rejected. If it is substantiated with enough relevant evidence, as you mentioned, you should likely be happy that you got your deposit back.
Dear Limitless Casino team,
Please look at my previous post and provide us with the necessary information and details/evidence.
Ne razumem šta mislite ili zašto kažete da sam „slučajno" podneo žalbu i zašto kažete da sam kontaktirao kazino sa drugog naloga. Imam pristup samo nalogu koji se završava na „I" i ne znam o drugom nalogu osim kazina koji mi govori da imam drugi nalog. Kao što sam ranije rekao, moguće je da sam napravio nalog pre više od godinu dana sa starom adresom e-pošte kojoj nemam pristup. Nisu mi rekli imejl povezan sa nalogom bez "i". Kada bi mi rekli tu informaciju, mogao bih da potvrdim. Bez obzira na to znam da sam deponovao samo na račun koji se završava na "i" koji sam nedavno otvorio.
Što se tiče laži, položio sam 19,73 dolara i osvojio 110 dolara i zatražio povlačenje i odjavio se. Snimci ekrana pokazuju podršku koja mi govori da sam igrao kroz iznos od 110 dolara, a zatim nekoliko minuta kasnije druga podrška u istom kazinu mi govori istinu da su poništili moj dobitak od 110 dolara i vratili moj depozit od 19,73.
I do not understand what you mean or why you say i "accidentally" file complaint and why you say i contacted casino from another account. I only have access to the account ending in "Y" and no knoweledge of another account other than the casino telling me i have another account. Like I previously stated, it could be possible i made account over 1 year ago with an old email address that I do not have access to. They did not tell me the email associated with the account without "y". If they told me that info i could confirm. Regardless i know i have only deposited on the account ending "y" i recently created.
As for the lies, i made deposit $19.73 and won $110 and requested withdrawal and logged out. The screenshots show support telling me i i played thru the amount of $110 and then minutes later a different support at same casino tells me truth that they voided my winnings of $110 and credited back my deposit of 19.73.
I opet, jedini put kada sam koristio bonus bio bi kada bih se prvi put prijavio i koristio bonus bez depozita da odjavim kazino. Posle toga sam napravio mnogo depozita tokom poslednjih nekoliko nedelja BEZ korišćenja bilo kakve vrste bonusa. Ne koristim bonuse jer ne želim nikakva ograničenja ili igranje ako pobedim.
And again, the only time i used a bonus would be when 1st signed up and used no deposit bonus to check out casino. After that i made many deposits over last few weeks WITHOUT using any kind of bonus. I dont use bonus's because i dont want any restrictions or playthru if i win.
U redu, razumem zašto kažete da sam „slučajno" podneo ovu žalbu sa ID-om naloga bez „i". Kao što sam gore naveo, kada kreiram nalog bilo gde, moj prvi izbor za korisničko ime je bez "i". U slučaju da to ime nije dostupno, dodajem u "i" jer je to moje ime "Casei". Kada sam podneo žalbu sa ID-om bez "i" ili sam napravio grešku, grešku u kucanju ili sam zaboravio da moj nalog u tom kazinu ima "i". Upoznat sam sa „rečenim" korisničkim imenom drugog naloga tek pre 2 dana u tom ćaskanju na gornjem snimku ekrana. Vidim kako to sada može izgledati sumnjivo. Opet kao što sam rekao, moguće je da sam prethodno napravio nalog sa starom e-poštom koju više ne koristim ili kojoj nemam pristup. Bilo bi to neko vreme unazad. I opet moj dobitak nije bio od bonusa ili bez depozita ili depozita. Moj dobitak je došao nakon nekoliko depozita bez korišćenja bonusa. Jedini bonus koji koristim je pre depozita jer ne želim nikakva ograničenja ako pobedim.
Okay i see why you say i "accidentally" filed this complaint with account id without "y". As I stated above, when creating an account anywhere my 1st choice for username is without "y". In the event that that name is not available i add in the "y" because that is my name "Casey". When i filed complaint with id without "y" i either made mistake, typo or forgot my that my account with that casino had "y". I was only made aware of the "said" other account username 2 days ago in that chat in above screenshot. I can see how that may seem suspicious now. Again as i said, it is possible i made account prior with old email i no longer use or have access to. It would have been awhile back. And again my winnings were not from a bonus either no deposit or deposit. My winnings came after several deposits without using bonus's. Only bonus i use is prior to making deposits because i dont want any restrictions if i win.
Iskreno, pregledao sam svoje postove i ne vidim šta je u tome zbunjujuće. I zašto vi i kazino stalno pominjete dobitke od bonusa bez depozita. Nije bilo dobitaka od bonusa bez depozita ili bilo kog drugog bonusa. Napravio sam 10-20 depozita bez korišćenja bilo kakvog bonusa i moj dobitak je bio od mog poslednjeg depozita od 19,73 dolara. Ipak, slažete se da bi trebalo da se osećam srećnim nakon što uplatim između $100-$200 100% svog novca bez bonusa koji se koristi sa depozitima ili između ili posle. I onda nastavite da kažem da sam podneo ovu žalbu pre 12 dana u vezi sa nalogom za koji navodno ne znam jer su mi rekli da je korisničko ime na drugom nalogu jedno slovo drugačije od mog. Prema uslovima kazina, ako imam dva naloga onda sam siguran da mogu poništiti moj dobitak čak i ako su osvojeni koristeći moj novac, a ne bonus. Oni apsolutno nemaju pravo da uzmu gotovinu koju sam deponovao i koristio da dobijem novac sporan u ovoj žalbi. Bio bih iznenađen ako ne izbrišete ovaj razgovor na osnovu vaših komentara i optužbi. Po mom mišljenju, snimci ekrana govore sami za sebe. Snimci ekrana za ćaskanje uživo su se desili bukvalno nekoliko minuta pre nego što sam ih odmah postavio na ovu žalbu.
Honestly i reviewed my posts and do not see whats confusing about it. And why you and the casino keep mentioning winnings from no deposit bonus. There were no winnings from a no deposit bonus or any other bonus. I made 10-20 deposits without using any kind of bonus and my winnings were from my last deposit of $19.73. Yet you agree i should feel lucky after depositing between $100-$200 100% all my money no bonus used with the deposits or between or after. And then go on to say i filed this complaint 12 days ago about an account i allegedly dont know about because of screenshot 2 days ago of them telling me the username on said other account is one letter different from mine. Per the casino terms if i do have two accounts then sure they can void my winnings even tho they were won using my money not bonus. They have absolutly no right to take the cash i deposited and used to win the money disputed in this complaint. I would be surprised if you dont delete this conversation based on your comments and accusations. In my opinion the screenshots speak for themselves. The live chat screenshots happened literally minutes prior to me immediately posting them to this complaint.
I nisam zabrinut za sadržaj na snimcima ekrana jer nikada više neću igrati u tom kazinu. Hvala vam na pomoći, osećam se kao da ste pozvali kazino u ovaj razgovor odjednom moj nalog je odmah verifikovan. Siguran sam da ne bi odgovorili dok se ne pozabave i poprave problem. Jedva čekam da pročitam kako će odgovoriti na ovu žalbu. Pretpostavljam da će se pozabaviti samo pitanjem verifikacije mog naloga i ništa drugo ako postave ovde
And i am not concerned about content on screenshots because i will never play at that casino again. Thank you for your help, i feel like because of you inviting the casino to this conversation all of the sudden my account got verified immediately. I am sure they would not respond until they addressed and fixed the issue. I cant wait to read how they respond to this complaint. My guess they will only address issue of verifying my account and nothing else if they do post on here
b."Svakom igraču je dozvoljeno da ima jedan korisnički nalog. Ukoliko Kazino utvrdi da je igrač otvorio više od jednog korisničkog naloga, Kazino zadržava pravo da zatvori sve račune igrača dok će se svi mogući dobici i bonusi smatrati poništenim i nevažećim."
S obzirom da su svi potrebni dokumenti dostavljeni Odeljenju za prevare i rizike, Spacecasei nalog je verifikovan i odobren za korišćenje.
Igračev depozit od 19,73 dolara je vraćen i nakon što je račun ponovo aktiviran, vidimo da je depozit potrošen i da je naknadno tražen bonus bez depozita.
Obavestite nas ako su potrebne dodatne informacije.
Srdačan pozdrav,
Lucas B******ham
Neograničeno upravljanje kazinom
Hello spacecasepurcell,
Hello Branislav,
We hope that you are well.
Please note that the player breached the Terms & Conditions of the Casino by registering multiple accounts.
The accounts share the same information for which the evidence is sent to your personal email address branislav.b@casino.guru.com.
b. "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void."
Given that all the necessary documents were provided to the Fraud & Risk Department, Spacecasey account has been verified and approved for use.
The player's $19.73 deposit has been reimbursed and after the account was reactivated, we see that the deposit was spent and a no-deposit bonus was claimed afterward.
Please let us know if any additional information is needed.
Hvala vam na e-poruci i dostavljenim podacima. Molim vas, pogledajte moju poslednju e-poštu u vezi sa pitanjem koju sam malopre poslao i dajte mi što je moguće više detalja.
Dragi spacecasepurcell ,
Iz dostavljenih podataka jasno je da:
Iako je vaš prvi nalog registrovan u avgustu 2022. godine, poslednja aktivnost/korišćenje ovog naloga obavljena je manje od 10 dana pre registracije sa drugim (spornim nalogom), što znači da je malo verovatno da ste zaboravili da postoji vaš prvi nalog. račun
Skoro svi lični podaci oba naloga se poklapaju, tako da je jasno da ovi nalozi pripadaju vama
Čak i ako ste pogrešili prilikom podnošenja ove žalbe prilikom popunjavanja ID-a kazino naloga, imejlovi koji se koriste na nalozima razlikuju se samo u domenu posle „@", a osim korišćenja drugog ID naloga, koristili ste i imejl sa drugog naloga koji navodno ne pripada vama, kako ste tvrdili, ili je navodno korišćen odavno, što je netačno i netačno
Sada, dok ću čekati e-poštu kazina sa traženim dodatnim detaljima, imam nekoliko pitanja za vas. Međutim, imajte na umu da ako na pitanja ne odgovorite istinito i adekvatno u skladu sa utvrđenim činjenicama i potkrepljenim dokazima, biću prinuđen da razmišljam o zatvaranju/odbijanju žalbe.
Koja je bila svrha registracije i korišćenja drugog (drugog i spornog) naloga? Koji tačno bonus(e) ste koristili na svom prvom nalogu (pošto ne bi imalo smisla da ne koristite bonus(e) ako niste izvršili nijedan depozit tamo, kao što ste tvrdili), i da nijedan bonus nije korišćen na vaš drugi nalog dok se sporni dobici ne akumuliraju, zaplene, a poslednji depozit ne nadoknadi i izgubi, zašto ste registrovali drugi nalog i nastavili da igrate tamo?
Greetings all,
Dear Limitless Casino team,
Thank you for your email and the data provided. Please, look at my last email regarding the matter that I sent a while ago, and provide me with as much detail as possible.
Dear spacecasepurcell,
From the provided data it is clear that:
Although your first account was registered in August 2022, the last activity/use of this account was performed less than 10 days prior to signing up with the second (disputed account), which means it is very unlikely you forgot about the existence of your first account
Almost all personal data of both accounts in question match, so it is clear these accounts belong to you
Even if you made a mistake upon submitting this complaint when filling in the casino account ID, the emails used in the accounts differ only in the domain after "@", and besides using another account ID, you also even used the email from another account that allegedly does not belong to you, as you claimed, or that was allegedly used a long time ago, which is incorrect and untrue
Now, while I will wait for the casino's email with additional details requested, I have a few questions for you. However, please note if you do not answer the questions truthfully and adequately in accordance with the facts found and supported by evidence, I will be forced to think about complaint closure/rejection.
What was the purpose of registering and using another (the second and disputed) account? What exact bonus(es) did you use on your first account (since it would not have made sense not to use any bonus(es) if you did not make any deposits there, as you claimed), and if no bonuses were used on your second account until your disputed winnings were accumulated, confiscated, and your last deposit reimbursed and lost, why did you register the second account and continue playing there?
Ne mogu da vam kažem koji je bonus korišćen jer se ne sećam. Sada sa trenutnim informacijama, prvi nalog koji sam morao napraviti kada sam imao Apple telefon pre najmanje godinu dana. Pretpostavljam da sam koristio bonus bez depozita ako je dostupan kao što bih inače radio pre nego što sam napravio depozit. Ne znam šta da kažem o tvrdnji da sam imao aktivnost na 1. nalogu 10 ranije jer ne mogu da pokažem dokaz za to. Moj drugi nalog ponovo sam najverovatnije koristio bonus bez depozita pre deponovanja. Opet, kada ili ako odlučim da uplatim više ne koristim nikakav bonus tako da ne moram da brinem o zahtevima za igranje ili maksimalnim isplatama. Danas postoji mnogo kazina na mreži i verovatno imam račune i većina njih i uplaćujem samo punu ruku. Od ovog incidenta sada proveravam u kazinu da proverim da li ima više naloga. Imao sam 1 prethodni incident sa više naloga u kojem su zatvorili drugi i dali moj dobitak. A tek nedavno posle ovog incidenta još jedan gde su uradili isto. Prihvatio sam ovo kao gubitak i naučio sam iz toga. Bez obzira na ishod. Ovaj kazino nije bio profesionalan i ili ima problema sa razumevanjem sopstvenih dnevnika ili me je samo lagao tokom ćaskanja. Krenuo sam dalje. Zašto ne bih igrao svoj depozit koji su mi nadoknadili. Igrao sam je izgubio i mogu da izbrišu moj nalog koliko god me briga.
I could not tell you which bonus was used as i do not remember. Now with current information the 1st account i must have made when i had an apple phone at least a year ago. Im guessing i used a no deposit bonus if available as i would normally do prior to making a deposit. I do not know what to say about the claim i had activity on 1st account 10 prior as i can show no proof of that. My second account again i most likely used a no deposit bonus prior to depositing. Again, when or if i decide to deposit i no longer use any bonus so that i do not have to worry about playthru requirements or max cashouts. There are many casinos online nowadays and i probably have accounts and most of them and deposit at only a hand full. Since this incident i now check with casino to check for multiple accounts. I have had 1 prior incident of multiple account in which they closed other and gave my winning. And just recently after this incident another where they did same. Ive accepted this as a loss and have learned from it. Whatever the outcome. This casino was not professional and either have trouble understanding their own logs or just lied to me during chat. Ive moved on. Why woildnt i play my deposit they reimbursed. I played it lost it and they can delete my account for all i care.
Nakon interne diskusije o incidentu i sa Branislavom iz Casino Gurua, doneli smo odluku da nadoknadimo vaš dobitak.
Iznos od 90,71 USD (iznos depozita je uklonjen dok je odigran) je pripisan na vaš račun i možete nastaviti da ga povlačite. Imajte na umu da je ovo izuzetak sa strane kazina, zbog kršenja Uslova i odredbi, možete samo povući ovaj balans i ne možete igrati sa njim .
Nadamo se da ćete biti zadovoljni odlukom i da možemo nastaviti i smatrati da je žalba rešena.
Hvala vam na razumevanju i želimo vam sreću u igranju u Limitless kazinu.
Srdačan pozdrav,
Lucas B******ham
Neograničeno upravljanje kazinom
Hello spacecasepurcell,
We trust that you are well.
After discussing the incident internally and with Branislav from Casino Guru, we have come to a decision to reimburse your winnings.
The amount of $90.71 (Deposit amount removed as it was played out) has been credited to your account and you may proceed to withdraw it. Please note that as this is an exception from the Casino's side, due to the breach of the Terms & Conditions, you may only withdraw this balance and cannot play with it.
We hope that you will be satisfied with the decision and that we may proceed and consider the grievance resolved.
Thank you for your understanding and we wish you good luck playing at Limitless Casino.
Ovde vidimo da je vaš zahtev za povlačenje odbijen pošto niste odgovorili na e-mail sa potvrdom isplate. Odgovor je obavezan jer garantuje sigurnost vaše isplate.
Uverite se da ćete u trenutku kada podnesete zahtev za povlačenje dobiti e-poštu sa potvrdom i da morate da odgovorite na tu e-poštu potvrđujući željenu kriptoadresu.
Ako iz bilo kog razloga ne možete da odgovorite na potvrdu o isplati, ili je ne dobijate, bićete u obavezi da promenite svoju registrovanu e-mail adresu.
Hvala na razumevanju.
Srdačan pozdrav,
Lucas B******ham
Neograničeno upravljanje kazinom
Hello spacecasepurcell,
Hope you're well.
We see here that your withdrawal request was denied as you have not replied to the Payout confirmation e-mail. The reply is mandatory as it guarantees the safety of your payout.
Please make sure that at the moment you submit your withdrawal request, you will receive the confirmation e-mail and that you need to reply to that e-mail confirming your desired cryptoaddress.
If for any reason you are unable to reply the Payout confirmation, or you are not receiving it, you will be obliged to change your registered e-mail address.
Zato što ste uklonili moju gmail adresu sa mog naloga i pretpostavljam da ste stavili icloud adresu e-pošte. Zašto bi to uradio? Nemam pristup toj e-pošti. Pokušavao sam više puta ceo dan i trčkarao sam se. Konačno sam posumnjao da ste promenili e-poštu i pitao uživo ćaskanje. Kažu mi da moram ponovo da predam lične dokumente da bih ga promenio....zašto? Ne, ti si ga promenio pa ga vrati nazad. Onda mi je rečeno da pošaljem e-poštu pitbosu sa mog gmail-a sa imenom, korisničkim imenom, željenim iznosom $ i bitkoin adresom. Uradim to i oni mi kažu da ne mogu pronaći nalog sa mojom e-poštom. Ovo je smešno, teško mi je da verujem da je vaše osoblje ovoliko neupućeno. Onda su mi rekli da morate da potvrdite da je ista osoba napravila oba naloga da pošalje papir za selfije sa današnjim datumom, imenom kazina i ID-om. Bilo je teško izvodljivo, ali uradio sam to, a onda sam ponovo rekao da mi je žao, nijedan nalog nije registrovan na moju e-poštu. Mislio sam da ste već utvrdili da sam osoba koja je napravila oba naloga, da nisam, onda ne bi bilo kršenja vaših uslova. Za sada mi ne dozvoljavate da se povučem.
Because you removed my gmail address from my account and im guessing put the icloud email. Why would you do that? I dont have access to that email. I tried repeatedly all day and got run around. I finally suspected you changed email and asked live chat. They tell me i have to submit id documents all over again to change it back....why? No, you changed it so change it back. Then im told to email pitboss from my gmail with name, username, desired amount $ and bitcoin address. I do that and they tell me they cant find account with my email. This is ridiculous, i find it hard to believe your staff is this ignorant. Then im told you need to verify im same person made both accounts to send selfie holding paper with today date, casino name and id. Was difficult to do but i did it and then told again sorry no account registered with my email. I thought you already established i am person made both accounts, if i was not then there would be no violation of your terms. As of now you are not allowing me to withdraw still.
Imajte na umu da niko od članova Kazina nije promenio registrovanu e-mail adresu na vašem nalogu.
Ako se svi sećamo, problem je nastao pre svega zbog činjenice da ste registrovali dva naloga u Limitless kazinu.
Nalog sa kojeg su otpremljeni dokumenti je verifikovan i dozvoljen za korišćenje. Ako više nemate pristup e-mail adresi koju ste registrovali na svom nalogu, pratite uputstva za promenu adrese e-pošte.
Hvala na razumevanju.
Srdačan pozdrav,
Lucas B******ham
Neograničeno upravljanje kazinom
Hello spacecasepurcell,
Please note that none of the Casino members switched the registered e-mail address on your account.
If we all recall, the issue arose in the first place because of the fact that you have registered two accounts at Limitless Casino.
The account from which the documents were uploaded was verified and allowed to use. If you no longer have access to the e-mail address you have registered on your account, please follow the instructions for e-mail address change.
Kažete mi da zahtevam povlačenje, ali menjate informacije na mom nalogu bez mog znanja i znajući da će me to sprečiti da se povučem. Kada ste prijavljeni, nemate gde čak ni da vidim informacije registrovane na mom nalogu. Sam sam to shvatio na osnovu mog iskustva sa vašim kazinom. Ono što je tužno je koliko ljudi se ovo dešava da se ne žale, samo odustanu ili nisu dovoljno inteligentni da vide šta se zaista dešava.
You tell me to request withdraw yet you change information on my account without my knowledge and knowing it will prevent me from withdrawing. When logged in you have no where i can even view the information registered on my account. I figured it out on my own based off of my experience with your casino. Whats sad is how many people does this happen to that dont complain, just give up or are not intelligent enough to see whats really going on.
To je imejl na koji sam se registrovao. Imam imejlove iz vašeg kazina na tu e-poštu kada ste prvi put verifikovali moje dokumente. Sada odjednom ne možete pronaći nalog sa istom e-poštom. Da li biste želeli da vidite te mejlove iz vašeg kazina na moju e-poštu za koju sada kažete da ne možete da pronađete nalog sa
That is the email i have registered with. I have emails from yoir casino at that email when you verified my documents the first time. Now all sudden you cant find account with that same email. Would you like to see those emails from your casino to my email you are now saying you cant find an account with
Tačno, još uvek koristim istu e-poštu sa koje sam otpremio dokumente. U čemu je problem? Moj gmail je samo imejl koji koristim i koristim za ovu žalbu, za nalog na koji sam otpremio dokumente i položio depozit.
Exactly, i am still using the same email i uploaded the documents from. Whats the problem? My gmail is only email i use and have been using for this complaint, for the account i uploaded documents and deposit on.
Već sam prihvatio činjenicu da sam izgubio svoj dobitak. Koristim isti e-mail na koji sam registrovao nalog i otpremio dokumente sa kojim sam verifikovan. Ili vaši sistemi imaju grešku koja bi trebalo da bude očigledna da biste videli ili namerno pokušavate da gubite moje vreme i uznemiravate me tako što mi visi novac preko glave, a zatim ga stavljate van mog domašaja dok ga tražim. U ovom trenutku možete zadržati moj novac za sve što me zanima. Juče si već potrošio više od 90 dolara mog vremena. zbogom
I had already accepted the fact i lost my winnings. I am using same email i registered the account with and uploaded documents with and was verified with. Either your systems have error that should be obvious to see or you are purposely trying to waste my time and harrass me by dangling money over my head and then making it out of my reach as i go for it. At this point you can keep my money for all i care. You have already wasted more than $90 worth of my time yesterday . Goodbye
Objasnite zašto ste u prethodnom postu rekli „čak ste koristili i imejl sa drugog naloga". Ne znam zašto tako mislite jer je to neistina. Koristim svoj gmail da se registrujem u kazinu i na ovoj veb stranici. Koristio sam svoj gmail za otpremanje dokumenata u kazino radi verifikacije. Mislim da to ima neke veze sa razlogom zašto se kazino ponaša kao da moj gmail nalog nije onaj koji sam postavio i na koji sam se registrovao. Nešto nije u redu
Branislav,
Please explain why in previous post you said "you also even used the email from another account". I do not know why you think think that because it is untrue. I use my gmail to regiater at casino and on this website. I used my gmail to upload documents to the casino to verify. I think it has something to do with why the casino is acting like my gmail account was not the one i uploaded and registered with. Something is not right
Dobili smo ažuriranje od našeg tima za plaćanja i čini se da ste uspeli da odgovorite na e-poruku za potvrdu isplate sa vaše registrovane e-mail adrese.
Kao što vidimo, vaši dobici su odmah poslati na željenu kriptoadresu.
Nadamo se da možemo smatrati da je stvar rešena.
Hvala vam na vremenu i razumevanju.
Srdačan pozdrav,
Lucas B******ham
Neograničeno upravljanje kazinom
Hello spacecasepurcell,
We trust that you are well.
We have received an update from our Payments Team, and it seems that you have managed to reply to your Payout confirmation e-mail from your registered e-mail address.
As we can see, your winnings were sent instantly to your desired cryptoaddress.
Hvala vam na potvrdi i korišćenju centra za rešavanje žalbi Casino Guru. Veoma mi je drago što ste dobili svoja sredstva. Pošto je problem uspešno rešen, sada ću vašu žalbu označiti kao „rešenu" u našem sistemu. Iako se iskreno nadam da se to neće dogoditi, ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Hvala vam, Limitless Casino tim, na strpljenju, pomoći i saradnji u rešavanju problema!
Srdačan pozdrav,
Branislav, Casino.guru
What great news, spacecasepurcell!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Limitless Casino team, for your patience, help, and cooperation in resolving the matter!
Best regards,
Branislav, Casino.guru
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