10. jula 2024. napravio sam dva depozita:
Jedan u iznosu od 666,85 dolara bez bonusa.
Drugi depozit je bio u iznosu od 870,92 dolara, uz bonus kupon.
Nakon što sam igrao i iskoristio sva ta sredstva i moj stvarni saldo je bio ispod 1 USD, obratio sam se korisničkoj podršci i zatražio povraćaj novca na svoje depozite.
Rečeno mi je da ne ispunjavam uslove za Cashback.
Mogu da razumem da li nisam ispunjavao uslove za povraćaj novca na svom 2. depozitu jer sam koristio kupon, ali imam problem sa mojim prvim depozitom koji ne ispunjava uslove za Cashback.
Sada znam na šta sam stalno spominjao u vezi Instant Cashback-a!!!!!
JESAM SE OBRATIO U korisničku podršku i zatražio Cashback.
I rečeno mi je da kazino ne nudi instant Cashback.
Zato sam bio uznemiren i osetio sam da kazino nije ispunio ono što je promovisao.
Primio sam ovu promociju putem e-pošte 6. jula 2024.
Nema datuma isteka na njemu
Ne postoji kod koji sam morao da koristim da bih ga iskoristio.
Nije navedeno da ako koristim još jedan bonus kupon, ponuda će biti poništena.
Moj prvi depozit je bio 666,85 dolara.
Moj drugi je koštao 800 dolara.
I JESAM SE OBRATIO KORISNIČKOJ PODRŠCI ZA POVRAT GOTOVINE, ALI MI JE REČENO DA KAZINO NE NUDI POVRATAK KEŠBENA.
TO JE U SKLADU SA MOJIM PRETHODNIM IMEJLOVIMA KOJI SE ODNOSE NA KAZINO KOJI NE PRATE PROMOCIJE KOJE NUDI!
Od datuma kada mi je poslata promocija e-poštom, moj sledeći depozit je bio 666,85$ i JESAM SE OBRATIO KORISNIČKOJ PODRŠCI, ALI MI JE REČENO DA KAZINO NE VRŠA CASHBACK!
ALI MOJ E-MAIL POKAZUJE DRUGAČE!
I NA KUPONU NEMA ROKA VAŽNOSTI
Bio sam dužan 666,85 USD × 150%= 1000,27 USD
Opet sam napravio depozit i zatražio sam povraćaj novca korisničkoj podršci, ali mi je odbijen.
Evo svih mojih dokaza.
I kazino je svestan/znao da sam se obratio korisničkoj podršci.
Moja žalba je sve ovo vreme bila da kazino ne prati ono što promoviše i evo mog dokaza.
Jasno je da kazino mora doći do istog zaključka.
Kontaktirao sam korisničku podršku tražeći povraćaj novca, ali mi je odbijen.
Još uvek sam prilično nov, tako da ako mi je promocija putem e-pošte rekla da sve što treba da uradim je da se obratim korisničkoj podršci da dobijem ovu pogodnost, a onda mi korisnička podrška kaže da ne ispunjavam uslove, bio sam šokiran. Nisam znao šta drugo da radim jer je u promotivnoj poruci kazina.sopstveno navedeno da je sve što treba da uradim je da se obratim korisničkoj podršci radi koristi.
Pretpostavio sam da će korisnička podrška kazina biti svesna onoga na šta sam mislio, da će na mom nalogu biti neka vrsta beleške u kojoj se pominje da ispunjavam uslove za povrat novca od 150%.
Kazino mi je ponudio ovu ponudu.
Molim vas, tražim kazino da ga POŠTUJE.
On July 10th, 2024, I made two deposits:
One in the amount of $666.85 bonus-free.
The other deposit was in the amount of $870.92, with a bonus coupon attached to it.
After I played and used all those funds and my real balance was below $1, I reached out to customer support and requested cashback on my deposits.
I was told I was not eligible for Cashback.
I can understand if I wasn't eligible for Cashback on my 2nd deposit because I used a coupon, but I have an issue with my 1st deposit not being eligible for Cashback.
Now I know what it was that I kept referring to regarding Instant Cashback!!!!!
I DID REACH OUT to customer support and requested Cashback.
And I was told that the casino doesn't offer instant Cashback.
That's why Ive been upset and I've felt that the casino didnt follow through with what it promoted.
I received this email promotion on July 6th, 2024.
There's no expiration date on it
There's no code that I needed to use to redeem.
It didn't state that if I used a another bonus coupon it would make the offer void.
My first deposit was $666.85.
My 2nd one was for $800.
AND I DID REACH OUT TO CUSTOMER SUPPORT FOR THE CASHBACK, BUT I WAS TOLD THE CASINO DOES NOT OFFER CASHBACK.
THATS IN LINE WITH MY PREVIOUS EMAILS REGARDING THE CASINO NOT FOLLOWING THROUGH WITH PROMOTIONS IT OFFERS!
Since the date I was emailed the promotion, my next deposit was for $666.85 and I DID REACH OUT TO CUSTOMER SUPPORT BUT WAS TOLD THAT THE CASINO DOESNT DO CASHBACK!
BUT MY EMAIL SHOWS OTHERWISE!
AND THERES NO EXPIRATION DATE ON THE COUPON
I was owed $666.85 × 150%= $1,000.27
Again, I made my deposit and I reached out for the Cashback to customer support but was denied.
Here's all my proof.
And the casino is aware/was aware that I reached out to customer support.
My complain this whole time has been the casino not following through with what it promotes and here is my proof.
Clearly, the casino has to come to the same conclusion.
I reached out to customer support requesting the Cashback, but I was denied.
I'm still fairly new so if the email promotion told me all I had to do was reach out to customer support to receive this benefit, and then customer support tells me I am not eligible, I was shocked. I didn't know what else to do because the casino's.own promotional is email stated all I had to do was reach out to customer support for the benefit.
I assumed the casino's customer support would be aware of what I was referring to, that there would be some sort of note on my account mentioning that I was eligible for 150% Cashback.
This offer was something the casino offered me.
Please I'm asking for the casino to HONOR it.
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