dragi svi,
Obaveštavamo vas da je igračeva KIC procedura uspešno završena 29.12.2024, uz overu njegove lične karte i dokaz o adresi. Pored toga, pre pregleda zahteva igrača za povlačenje, zatražili smo selfi za verifikaciju, koji je naknadno odobren.
Međutim, nakon detaljnog pregleda igranja igrača tokom procesa povlačenja, zaključili smo da je igrač prekršio naše Odredbe i uslove, posebno tačku 12.10, koja kaže:
12.10 Kompanija zadržava pravo, po sopstvenom nahođenju, da poništi bilo koji dobitak i izgubi svaki saldo (dobitke i depozite) na vašem nalogu za klađenje, da raskine Ugovor i/ili da suspenduje pružanje Usluga ili deaktivira vaš nalog ako: i ) identifikujemo da ste prikrili, ili ometali, ili preduzeli korake da prikrijete ili ometate, na bilo koji način IP adresu bilo kog Uređaja koji se koristi za pristup naš sajt (kao što je korišćenje virtuelne privatne mreže „VPN") ii) primetimo da je klijent koristio falsifikovane dokumente (fotografije, skenirane dokumente, snimke ekrana itd.) tokom postupka verifikacije ili u bilo kom trenutku kada je Ugovor aktivan iii) postoji osnovana sumnja da ste počinili ili pokušali da izvršite zloupotrebu bonusa, bilo sami ili kao deo grupe iv) da ste umešani u bilo koji prevarantske, tajne, nameštajuće ili druge nezakonite aktivnosti u vezi sa vašim učešćem ili učešćem trećih strana ili koristite bilo koje softversko potpomognute metode ili tehnike ili hardverske uređaje za vaše učešće u bilo kojoj od usluga koje pruža Kompanija.
Pošto je igrač koristio proki IP dok je igrao u našem kazinu, prekršio je klauzulu i) gornjih uslova i uslova. Shodno tome, nastavili smo sa oduzimanjem njegovog dobitka u iznosu od 358,11 €.
Bez obzira na to, iznos depozita iz kojeg su potekli dobici je vraćen na račun igrača, što mu je omogućilo da ga podigne. Igrač je zatražio povlačenje 6/1/2025, koje je uspešno obrađeno ubrzo nakon toga.
Ukoliko su Vam potrebna dodatna pojašnjenja, ne oklevajte da nas kontaktirate.
Srdačan pozdrav,
LiveBet Kazino tim
Dear all,
We would like to inform you that the player's KYC procedure was successfully completed on 29/12/2024, with the validation of his ID and proof of address. Additionally, prior to reviewing the player's withdrawal request, we requested a selfie for verification, which was subsequently approved.
However, following a detailed review of the player's gameplay during the withdrawal process, we concluded that the player violated our Terms and Conditions, specifically clause 12.10, which states:
12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
As the player utilized a proxy IP while playing in our casino, they breached clause i) of the above T&C's. Consequently, we proceeded with the deduction of his winnings amounting to €358.11.
Nonetheless, the deposit amount from which the winnings originated was refunded to the player's account, allowing him to withdraw it. Player requested a withdrawal on 6/1/2025, which was successfully processed shortly thereafter.
Should you require further clarification, please do not hesitate to contact us.
Best regards,
LiveBet Casino Team
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