Igrač iz Rajnland-Palatinata je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Rhineland-Palatinate has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Rajnland-Palatinata je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Dobro jutro
nažalost imam problem sa locowinom sa isplatom
Poslan mi je e-mail bez linka za učitavanje kreditne kartice
Nakon nekoliko objašnjenja, poslat mi je drugi e-mail, koji je uključivao i link za upload kreditne kartice
šta sam i ja uradio
i takođe sam potvrđen e-poštom
Nažalost, kada me pitaju u chatu, svaki mail traži da učitam svoju kreditnu karticu na prvi mail bez linka
Good morning
unfortunately i have a problem with locowin with the payout
I was sent an email without a link to upload my credit card
After several explanations, I was sent a second email, which also included the link to upload the credit card
what I did too
and I was also confirmed by email
Unfortunately, when asked in the chat, every mail asks me to upload my credit card to the first mail without a link
guten morgen
leider habe ich ein problem bei locowin mit der auszahlung
man hat mir eine mail zukommen lassen ohne vorhandenen link zum hochladen meiner kreditkarte
nach merheren erklärungen hat man mir eine zweite mail geschickt in der dann auch der link zum hochladen der kreditkarte
was ich auch getan habe
und man mir das per mail auch bestätigt hat
leider verlangt man auf nachfrage im chat jedes mail wieder das ich auf die erste mail ohne link meine kreditkarte hochladen soll
Dear kohlmannjk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo
Problem je što moja kreditna kartica nije prepoznata
ili sam ih postavio preko veze sa Locowina
ali se više puta tvrdi da dokaz još uvijek nedostaje
jer nije bilo linka u prvom mailu
samo u 2. poruci, ali stalno tražiš da to uradim od prvog maila
učitaj moju kreditnu karticu
Hi
The problem is that my credit card is not recognized
or I uploaded them via a link from Locowin
but it is repeatedly claimed that the proof is still missing
because there was no link in the first mail
only in the 2nd mail but you keep asking me to do it from the first mail
upload my credit card
Hallo
Das problem liegt daran das man meine Kredikarte nicht anerkennt
bzw ich sie hochgeladen haben per link von Locowin
aber immer wieder behauptet wird es fehlt noch der nachweiß
weil in der ersten mail kein link vorhanden war
erst in der 2ten mail man aber immer wieder verlangt ich soll von der ersten mail
meine kreditkarte hochladen
sretan djelimični uspjeh može se prijaviti jučer locowin mi je poslao novac
Javiću vam kada sav novac bude tamo
a happy partial success can be reported yesterday locowin sent me money
I'll let you know when all the money is there
ein freudiger teilerfolg ist zu vermelden gestern hat locowin mir geld zukommen lassen
so wie das ganze geld da ist gebe ich bescheid
Dear kohlmannjk,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, primorani smo da zatvorimo ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Zbog toga nismo u mogućnosti da nastavimo sa daljom istragom ili predložimo moguća rešenja.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.