Dragi Cristian112,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Imajte na umu da raznovrsnost i dostupnost načina plaćanja ne upravlja isključivo kazino. Nekoliko faktora, kao što su Uprava za licenciranje, geolokacija, ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj. Ako je način plaćanja bio dostupan za depozite, to ne znači da će biti ponuđen i za povlačenje i može se prekinuti u bilo kom trenutku. Nažalost, kazina su ponekad nemoćna i ograničena u ponudi načina plaćanja svojim klijentima.
Želeo bih da razjasnim nekoliko stvari kako bih bolje razumeo vašu situaciju:
- Da li ste bili obavešteni o bilo kojim alternativnim metodama za povlačenje dobitaka nakon što ste naišli na probleme sa povlačenjem kriptovaluta?
- Spomenuli ste poteškoće sa verifikacijom naloga. Da li je verifikacija uspešno obavljena pre nego što ste pokušali da povučete?
Pošto ste izgubili svoj dobitak, ovog puta nećemo moći da vam pomognemo u vraćanju sredstava. Međutim, ako se u budućnosti suočite sa bilo kakvim problemima, toplo vam savetujemo da nas kontaktirate čim problem iskrsne, kako bismo mogli ranije da pomognemo.
Hvala unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Petronela
Dear Cristian112,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I’d like to clarify a few things to better understand your situation:
- Were you informed of any alternative methods to withdraw your winnings after you encountered issues with the crypto withdrawal?
- You mentioned difficulties with verifying your account. Was the verification successfully completed before you attempted the withdrawal?
As you have lost your winnings, we won’t be able to assist in retrieving the funds this time. However, should you face any issues in the future, we strongly advise you to contact us as soon as the problem arises, so we can step in earlier to assist.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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