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hi I just signed up and deposited with neteller 208 € with written instant deposit but the sum has not been credited to my account and deducted from the neteller account

salve mi sono appena iscritto e depositato con neteller 208€ con scritto deposito istantaneo ma la somma non è stata accreditata sul mio account e scalata dal conto neteller

Dear Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The payment as you can see on the transaction was successful I sent all the documents to the casino identity card tax code transaction but the casino never replied to me either by email or live chat that at any time there is never any operator

Il pagamento come vedete sulla transazione è andato a buon fine ho mandato tutti i documenti al casinò carta identità codice fiscale transazione ma il casinò non mi ha mai risposto ne per email ne per live chat che ad ogni ora non c’è mai nessun operatore

Thank you very much, Luca, for forwarding all the relevant screenshots. Could you please advise if you have contacted your payment provider already?

No I send an email now but as per screen slot they will tell me that it is paid in the meantime. Casino does not exist no contact

No mando un email adesso ma come da screen slot mi diranno che è pagato nel frattempo Casinò inesistente nessun contatto

Please try to contact payment provider as they need to be part of the investigation too.

Thank you very much, Luca, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi they validated my account 2 days ago but on the deposit in chat they told me that they forwarded the request to the department and they would contact me by email the next day now after 2 and a half days they did not tell me no chat without staff and my 208 € not yet credited to the game account

Salve mi hanno convalidato il conto 2 giorni fa ma sul deposito in chat mi hanno detto che inoltrava la richiesta al dipartimento e mi avrebbero contattato per email il giorno dopo adesso dopo 2 giorni e mezzo non mi hanno detto niente chat senza personale e i miei 208€ ancora non accreditati sul conto gioco

Deposit credited now luckily you can close the successful claim for the casino

Deposito accreditato ora meno male potete chiudere il reclamo in esito positivo per il casinò

Dear Luca,

Thank you for informing us that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru