Zdravo,
Nadam se da mi možete pomoći. Moje ime je Indre Jasaitite i igrao sam lotoland kazino na mreži. Tokom besplatnih bonus okretaja u igrici "POLjCI PLjAČKACI VELIKI NOVAC" osvežio sam svoj internet i tog trenutka sam dobio blokadu na nalogu. Poslao sam njihovoj službi za korisnike dokumente koje su mi tražili i oni su mi vratili moj saldo novca koji sam imao u tom trenutku.
Ali zapravo u bonus igrama dobitak koji sam snimio nije mi isplaćen, jer mi nikada više nisu dozvolili da se prijavim na tu igru i bonus je još uvek na čekanju, a nisu završeni besplatni okreti koji nikada nisu otišli na moj balans.
Imam mnogo mejlova sa njima, u početku su pokušavali da ignorišu i demantuju moje besplatne okrete bonus igre koje su prekinute. Kasnije su mi rekli da razgovaram sa četovanjem uživo, a u ćaskanju uživo su rekli da ne mogu da me puste u igru jer je moj nalog na čekanju zbog dokumenata koje treba da im dostavim.
Onda mi je na kraju korisnička služba koja se bavi mojim slučajem rekla da mi stavljaju račun na čekanje na 5 godina i kada sam ih pitao šta će se desiti sa mojim dobicima koji su na čekanju u besplatnim bonus okretima i koje sam ja pokazao im istoriju igranja, što mi nikada nije bilo dozvoljeno da nastavim sa igrom da bi besplatni okreti mogli da se završe i novac mogao da ide na moj bilans - jednostavno su ignorisali moju stvar mnogo nedelja. Nikada im nisu odgovorili na moj poslednji mejl.
Posle otprilike 2 nedelje sam pokušao da se prijavim i video sam da mi je nalog blokiran zbog samoisključenja, što nikada nisam uradio i zapravo su me blokirali. Ne želim da igram tamo ikada, ali bih voleo da vratim svoj dobitak u igri koju sam ranije pomenuo, (neko samo treba da uđe u tu igru i rekao bi "bonus igra nije završena" i pustio sam da je završi i tada bi pobeda automatski ulazila u moj bilans) oni su u mojoj istoriji igranja ali nikada nisu dostigli balans jer mi nije bilo dozvoljeno da se ponovo prijavim u tu igru. Ako mi nije dozvoljeno, da li mogu da idu na tu utakmicu umesto mene? Razumem da ako misle da ne mogu sebi da priuštim da igram ili tako nešto i žele da me spreče u tome, ali ne razumem zašto mi krše dobitak.
Ako vam je potrebno, mogu da pošaljem i sva ćaskanja sa njima, takođe imam video snimak gde sam, kada sam uspeo da se prijavim na loto, napravio snimak gde ulazim u svoju istoriju i snimam poslednji put kada sam osvojio 315,70 funti, ali to takođe nije konačan dobitak jer su moje bonus besplatne igre još uvek bile u toku kada sam bio blokiran.
Takođe primam beneficije i imao sam novac koji sam ranije pozajmio ljudima, igrao sam od svojih dobitaka iz drugog kazina, poslao sam im sve svoje bankovne izvode, koji pokazuju moj dobitak iz drugih kazina i ništa nije prihvaćeno. Mislim da su mi ukrali novac i veoma loše se ponašali prema meni kao igraču. Čak sam im pomenuo da to kako se oni bave mojom stvari poričući očigledne dobitke i ne vraćaju mi to utiče na moje zdravlje jer sam tada imao zbog te stvari ubrzan rad srca i to sam im pokazao, ali oni su to izvrnuli moj otkucaji srca su bili ubrzani zbog igranja ne zato što drže moj novac. Voleo bih da mi možete pomoći sa ovim pitanjem, hvala.
Hello,
I am hoping you can help me. My name is Indre Jasaityte and I was playing lottoland casino online. During free bonus spins in the game "COPS ROBBERS BIG MONEY" I refreshed my internet and that moment I got block on my account. I sent to their customers service the documents they have asked me and they gave me back my balance money I had at that time.
But actually on the bonus games the winning which I screenshotted has not been paid to me, because they have never allowed me to log in anymore to that game and the bonus still on hold there non finished free spins which never gone to my balance.
I have many emails with them, in the beginning they tried to ignore and deny about my bonus game free spins which was interrupted. Then later they told me to talk to live chat and the live chat said that they can't let me go on the game because my account is on hold due to the documents I need to provide to them.
Then in the end the customer service who is dealing with my case said to me that they are putting my account on hold for 5 years and when I asked them what is going to happen with my winnings which are pending in free bonus spins and which I showed them playing history, which was never allowed me to go on the game so the free spins can finish and money can go to my balance - they just simply ignored my matter for many weeks. They never responded to my last email to them.
After like 2 weeks I tried to log in myself and I saw that my account is blocked due to self exclusion, which I have never done and actually they blocked me from it. I do not want to play there ever, but I would like to get my winnings back on the game I mentioned before,(someone just need to go on that game and it would say "bonus game not finished" and let itself finish it and then winning would automatically go into my balance) they are in my playing history but they never reached the balance because I was not allowed to log in to that game again. If I am not allowed can they go on that game for me? I understand that if they are thinking I can not afford to play or so and they want to stop me from that but I do not understand why they steeling my winnings.
If you require I can also send all chats with them, I also have video recording where when I was able to log in to lotto land I made recording where I go on my history and film last wining £315.70 but also that is not final winning because my bonus free games were still on going when I was blocked.
Also I am receiving benefits and had money I lent to people before, I was playing from my winnings from another casino, I sent them all my bank statements, which showing my winnings from other casinos and nothing was accepted. I think they stole my money and dealt with me as player very bad. I even mentioned to them that how they are dealing with my matter denying about obvious winnings and not paying me back it is affecting my health as that time I had due to that matter fast heart rate and I showed that to them, but they twisted that my heart rate was fast due playing not because they holding my money. I wish you can help me with this matter, thank you.
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