Od novembra 2023. imam svoj 'provereni' loto račun i uživao sam u korišćenju. Bilo je sjajno, vrlo brze isplate i imale su i neke dobre pobede. 800 funti, pa čak i 3000 funti. Sve povučeno i nema problema.
Tek 30. januara sam osvojio veliku pobedu! i zatražio povlačenje od 5368,93 funti. Bio sam toliko uzbuđen što su sredstva stigla, to je obično bilo sledećeg dana ili dan kasnije.
Odlučio sam da igram malo samo da bi mi rekli da mi je nalog zatvoren. Bio sam tako razočaran i zbunjen.
Pokušao sam da pošaljem e-poštu, ali bez odgovora, pitao sam u ćaskanju uživo i uvek sam bio isključen. Zašto ne bih dobio svoj novac. Ponovo sam pokušao da razgovaram sa nekim i rekao mi da je to duplikat naloga, objasnio sam da nemam duplikat naloga. Sve je to bilo veoma sumnjivo, posebno pošto je moj nalog već verifikovan i ranije je imao uspešna povlačenja, osećao sam da jednostavno ne žele da mi daju moj dobitak.
Onda je slučajno, agent za ćaskanje uživo potvrdio da je moj nalog verifikovan! do ovog trenutka nema dokaza koji bi sugerisali zašto mi moj dobitak nije isplaćen. Pokušao sam da kontaktiram i komisiju za kockanje, pa čak i da napišem žalbu, ali nisam dobio odgovor.
Želeo bih dobitke koji mi pripadaju jer me Loto land šokantno tretira.
I have had my 'verified' lotto land account since November 2023 and enjoyed using it. It was great, very quick payouts and had some good wins too. £800 and even £3000. All withdrawn and no issues.
It wasn't until 30th January, i won big! and asked for a withdrawal of £5368.93. I was so excited for the funds to arrive, this was usually the next day or day after.
I decided to play a little only to be told my account was closed. I was so disappointed and confused.
I tried to email but no response, i asked on live chat and was always disconnected. Why would i not get my money. I tried to speak to someone again and told me it was a duplicate account, i explained i do not have a duplicate account. It was all very suspicious especially as my account was already verified and had successful withdrawals previously, it felt they just didn't want to give me my winnings.
Then by chance, a live chat agent also confirmed my account was verified! by this point there is zero evidence to suggest why my winnings have not been paid to me. I have tried contacting the gambling commission too and even writing a complaint and yet i have not had a response.
I would like the winnings which are due to me as i am being treated shockingly by lotto land.
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