The player from the UK had requested a withdrawal of 1305 euros three months ago, which was still marked as pending. Despite being fully verified and having received payouts before, the casino had stopped responding to her inquiries. The initial reason given for the delay had been a change in payment processors. The complaint was resolved as it had been rejected based on the player's explicit request.
Igrač iz Velike Britanije je pre tri meseca zatražio povlačenje 1305 evra, koje je još uvek bilo označeno kao na čekanju. Uprkos tome što je u potpunosti verifikovan i ranije je primao isplate, kazino je prestao da odgovara na njene upite. Prvobitni razlog za kašnjenje je bila promena u procesorima plaćanja. Žalba je rešena jer je odbijena na osnovu izričitog zahteva igrača.
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