The player from the United Kingdom had initiated a withdrawal of £2000 on 28/09/2023, which was still pending. The casino kept responding to be patient due to an overload of withdrawals. The player confirmed that he had never withdrawn before, his identity had been verified, and he had not used any bonuses. Despite our efforts to contact the casino and resolve the issue, we received no response. The complaint had been closed as 'unresolved', which could have negatively affected the casino's rating. Unfortunately, the casino was unlicensed, limiting the player's options for further action.
Igrač iz Ujedinjenog Kraljevstva je 28.9.2023. pokrenuo povlačenje £2000, koje je još uvek čekalo. Kazino je nastavio da reaguje da bude strpljiv zbog preopterećenja povlačenja. Igrač je potvrdio da se nikada ranije nije povlačio, njegov identitet je verifikovan i da nije koristio nikakve bonuse. Uprkos našim naporima da kontaktiramo kazino i rešimo problem, nismo dobili nikakav odgovor. Žalba je zatvorena kao 'nerešena', što je moglo negativno uticati na rejting kazina. Nažalost, kazino nije bio licenciran, što je ograničavalo mogućnosti igrača za dalje akcije.
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