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They have blocked my chat just for asking 2 times when they are going to approve my withdrawal, they have been saying for a day that within 24 hours since I requested it and 36 hours have passed, I cannot access the chat since it has been blocked, withdrawal is still pending

Me han bloqueado el chat solo por preguntar 2 veces cuando van a aprobarme la retirada, llevan un dia diciendo que dentro de las 24 horas desde que lo solicité y ya han pasado 36 horas, no puedo acceder al chat ya que me lo han bloqueado, la retirada sigue pendiente

Dear Turele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Turele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Everything resolved, they paid and reached the bank

Good casino for now

Todo resuelto, pagaron y llegó al banco

Buen casino de momento

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Turele, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru