Dragi Baszel,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa LTC Casino-om.
Pokušao sam da pristupim veb lokaciji, ali izgleda da je nedostupan sa svih strana
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Kada ste poslednji put mogli da pristupite veb lokaciji?
- Kada ste poslednji put bili u kontaktu sa kazinom i o čemu ste razgovarali?
- Da li je na vašem kazino računu trenutno preostalo saldo koji se može povući (osim vašeg trenutnog depozita)?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Baszel,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LTC Casino.
I tried to access the website but it seems to be inaccessible from everywhere
Please allow me to ask you a few questions, so I can better understand the situation.
- When was the last time you were able to access the website?
- When was the last time you were in contact with the casino and what did you discuss?
- Is there any withdrawable balance currently left on your casino account (excluding your current deposit)?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Izmenjeno od strane Casino Guru administratora
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