LTC Casino - Račun igrača je blokiran i revidiran.

Hi there,

i have been playing a huge amount of money at this casino before finally miraculously won big money.

After i have won my account was blocked and not email was sent to let me know why or any kind of explanations.

I contacted the chat support and they explained that they had to check with the game provider if the wins were legitimate, which is acceptable .

Everyday i checked to see if they were any news and the chat operator would tell me that i ha to be patience and wait till the game provider would verify the winnings. i have check everyday and everyday i had the same answer till last Friday which i decided to contact the game provider and they confirmed that they sent all the necessary infos. When i contacted again the chat operator who was annoyed that i was contacting them again he said they still didn't receive anything which i then followed to provide them the email sent to me by the game provider. Al i head from the chat support was "be patience and wait for the email from management" , which never arrives and the chat operator cuts the chat when i keep asking if they could at leat let me know what else is to be investigated after 10 days and especially because they have a response from the game provider.

I really would like to know if u can help to contact the management as the chat provider aren't really helpful and not even sure.

I can provide the proof of my jackpots winnings and game provider emails. The fact that the management refuse to acknowledge my email and the chat operator has denied that the game provider has reply to them i find it very peculiar. I really wanted to believe this casino is honest and still do but at this point i would like your help to speak with the management as they totally ignore emails and the chat operator seems to be a kind of bot or acts like one.

If u need personal info i can provide them via email, i registered only email in this casino as it's a crypto casino and they advertises total anonymity . I did not breach any rules stated in the t&c and i am aware is a lot of money to pay out but its fair to pay out if a player wins.

Thanks a lot for your time.

Dear millyboo,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please specify if you have withdrawn any winnings from this casino in the past or this was your very first game session? How many days ago was your withdrawal requested?

Lastly, could you please clarify the disputed amount as the one on the forwarded screenshot (541.949 LTC) differs from the submitted one?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Petronella,

thanks for your fast reply.

The total amount that has to be paid is in total : 1496 LTC , the 541 was the amount in my account before winning the biggest jackpot.

I actually won another jackpot of 300 ltc the same week but didn't think to take a screenshot and only took a screenshot the second time because i simply couldn't believe it myself as never literally won anything in casinos and wanted to show this miracle to my family.

I actually managed to make withdrawals at this casino an they were also very fast in all honestly and when they blocked my account i did find it very peculiar simply because they did not even sent me an email to explain why and what was the procedure.

I totally get it that investigations has to be done and i have not issues with that as i followed the rules of the casino but the fact that management hasn't replied to my email and the chat did not give any sort of info or rough eta so after a week i started to stress out.

I never been in a situation like that as i never won a jackpot or neither a big lump of money and i truly hope the casino will act honestly, so far i can't complained to be honest as my cashout were paid fast and will be happy to promote the casino for free and bring them business as if they pay out my winnings that would be the best casino i actually ever registered in my life.

Has to be said tough that i have payed lots of money before i actually won and played a lot.

I wouldn't even raise a complaint if the chat operator would have told the management to send mean email of acknowledgment just to reassure me but so far i am not even sure if the chat operator is a bot or a person as all i have been told is "please wait and be patience" and when i make any questions i get the chat closed.

I truly hope that the casino will pay out the winnings and if u have a section where people can review the casino i'll be very happy to speak greatly about them once management acknowledges me.

i truly didn't want to raise the complaint as i like to give the benefit of the doubt to people but i really need some reassurances by the management as it has been not responsive to my only email i have sent and this is the reason i kept asking everyday to the chat operator about updates everyday.

Thanks again for your time .

Best regards.

Thank you very much, millyboo, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear millyboo,

From now on, I’ll be in charge of your complaint. I’ll contact the casino and see if I can help.

I would like to invite LTC Casino team to join this thread.

Dear casino team,

Could you please indicate a time frame in which millyboo can expect their winnings to be available for withdrawal?

Hi there,

thanks a lot.

I truly hope the casino will reply as so far the chat operator refused to pass a manager contact and all i need is to know an eta since is going to be almost two week in a few days.

Thanks a lot.

Best regards.

Hello, Dear Player and Casino Guru Representatives

LTC Casino constantly strives to provide the most user-friendly experience in the world of crypto gambling. Therefore, we ensure instant payouts according to the limits stated in our Terms and Conditions. As you have noted, you enjoyed the same treatment with your previous winnings at LTC Casino. We also do not require verification, as we consider it a crucial aspect of a crypto casino.

Unfortunately, it makes LTC Casino attracting not only to genuine players but also to fraudsters who seek to exploit vulnerabilities, such as game bugs, that may arise through no fault of ours. In exceptional circumstances, we reserve the right to conduct an investigation for up to three months, as stated in our rules. However, this does not mean that the investigation will necessarily take that long, as we have no intention to unduly withhold players' winnings.

LTC Casino has paid out much larger amounts in the past and continues to do so. Still, we believe that in the current state of affairs it would be appropriate to conduct a more thorough investigation since the confluence of factors has led us to doubt. We will be glad to start paying out winnings as soon as we make sure that there is no fraudulent activity on the customer's part.

We employ an anti-fraud system following global online gambling standards. As you may know, no software is devoid of bugs, including online casino games. It's in our best intentions to equally protect ourselves and our players.

Our system has associated four accounts that we believe belong to the same person. This information was considered in the further analysis. It came to our attention that in a short period of time, the player has won three maximum jackpots in the Power of Gods: Hades slot from the Wazdan studio. Given the low probability of such an event, we asked Wazdan to verify the results. The provider's statement suggests that only a few rounds have been analyzed. However, we do not rule out that a possible slot error may arise at longer distances, which were not examined in this case.

Presently, we keep expecting a more detailed response from the studio. We have disabled all Wazdan games at LTC Casino pending the investigative findings. Although the provider insists that there was no malfunction during the specified rounds, we consider this measure reasonable based on our previous experience.

Recently, LTC Casino fell victim to a group of scammers who exploited a bug in Felix Gaming slots. Back then, the provider also initially refused to acknowledge any problems with its software. It only became apparent to them several months later after the bug was identified in more casinos. We understand that providers may be reluctant to recognize fallacies, given that it entails reimbursements, damage to reputation, and other risks. As of today, LTC Casino does not support Felix Gaming and Wazdan titles.

We cannot exclude the possibility that the provider may not be aware of the malfunction until it is pushed to conduct a more detailed analysis. It is our understanding that the provider's own investigation is currently underway, as we requested detailed information about the player's bets two weeks ago and still waiting for the answer.

During our own investigation, we couldn't help but notice suspicious patterns in the player's activity. Firstly, the player has opened at least 4 accounts at LTC Casino. From the losing accounts, they contacted support and demanded a return of their deposits, threatening with reputational damages, as shown on the screenshot below.

Subsequently, the player used one of the accounts from which they had previously blackmailed LTC Casino to obtain information about the payout in the question. This serves to reconfirm that the accounts belong to the same person.

More importantly, from all the accounts, the player participated in the same game, namely Power of Gods: Hades, without any exceptions. To be clear, only from the last account they placed about 50 thousand bets, while the length of individual game sessions exceeds 16 hours.

Wazdan games have an autospin feature with a max limit of 1,000 spins. Thus, the player's presence is required to continue the game throughout the whole session, even using the feature. Given the length of the sessions and non-stop betting in one game, we suspect that the player could use specialized software to exploit a bug if there is any. What's more, players have to reactivate autospins manually, so we expect to see some delay between the autospin sessions. However, we do not see such a delay in the betting history. In other words, the game went on continuously for thousands of spins without any interruptions. It only confirms our hypothesis about some kind of software being used.

We continue to analyze the betting history and await a detailed response from Wazdan. Nevertheless, from what we can perceive now, the behavior of this player drastically differs from the usual gaming activity of other players at an online casino.

Furthermore, the same player has created several dozen complaints against other casinos on gambling forums, trying to reclaim their deposits under various pretexts, including blackmail, like in our case. Most of these complaints were rejected as unfounded by the administration of the respective websites.

The customer claims to be a UK player. Although we have no way to verify this claim, since we do not request documents as part of our standard procedure, we also question it. Our casino is inaccessible for UK IP addresses, while the player's login history shows completely different countries. The player's writing style on online forums and in live chat further confirms our assumption. Although we are not in a position to discriminate against any player and treat all customers equally, this makes the matter even more suspicious.

While pressuring our support, the player also indicated that their Coinbase account was banned after playing at LTC Casino. Please note that Coinbase terms prohibit any transactions for gambling purposes. You can find numerous complaints from Coinbase users who had their accounts blocked for the same reason. Thus, the player violated the exchange rules and naturally got their account suspended. This had to happen eventually while playing at LTC Casino cannot be considered as a standalone reason.

As always, we are glad to pay out any legitimate winnings and regularly do so, setting high standards for the crypto gambling industry. However, we have every reason to believe that we are dealing with an individual or group of individuals trying to profit from exploits and other dubious practices at online casinos. We are continuing our investigation and will make an appropriate decision based on the results.

Dear Lucy casino management,

firstly I would like to thank you to firstly acknowledge me as I was never sent an email to be updated or even explained the situation.

I actually played from the Uk and Use a vpn which is not forbidden in your casino actually adviced unluckily other sites.

I took screenshots where where u site states so.

My previous accounts were under time out and not blackmailed as I was playing lot of money and loosing constantly. Also your site does not forbig the opening of other accounts and since deposits limits are not offered i decided to have time out and when I felt to play again I used another email which not only is not forbidden but highly advised.

When I ask your site to close my account the chat operator say he didn't care if one player couldn't stop playing to just don't play.

Which made me upset as vulnerable players are in danger but u could definitely close my account when i won the money.

I did not use anu software and thats for sure ,I'm not that tech liberally and i did played continuosly this is true and perhaps this is reason i won? If u investigated u will also realised I played over 15k in Uk pounds, one can lose but can one loose forever?

I'm 100% sure i did not do anything else than play costanttly, which it worked fine for your casino till u were gaining my money bit now it seems to be a problem once i won? the jackpot were won in 3 differenti times, once when i first open my account and after I actually won a small jackpot I lost all the money, all of it, the last two times I must admit when I won the two jackpot in such close time I was amazed and surprised as and simply thought after all the money spent on your site and the hours I playeda God must have helped me.

I did not use a software and this is a fact ,the game provider verified that and im not friend of them,i could have said the same when i lost constantly and i could have thought the games qere rigged.

Regarding the coinbase account im not sure why the close my account as I have used coinbase for years and also used it for gambling but in all truth I was over one year i didn't gamble so not sure they changed the rules on gambling, and I honesty thought since the casino had not license that they probable closed it because of the and even asked u if that could be the case.

You said u have not reason to believe I don't come from the uk, I have not issues to send u a proof of that, I have nothing to hide and if u need a proof of my passport I can provide that.

I have played so much money in your site and lost it all and now because I have won ,for once in my life a big amount I have to pass for an hakker or gang?

I am not , the money i have played were from my saving ,it all comes from one single bank account, unfortunately mine.

I truly hope you will pay the winnings as I did follow all the rules on your site, and if the slot I played was generous for whatever reason is not my fault, I do not have skills or a criminal mind to create that as if I had this " bug " or software as u call it why would I have won such a small jackpot 2 months ago and not the biggest one?

Btw, when i complained with the casino was because the casino did not offer depsoit limits and u also removed the time out option and u do not allowed allow players to self exlude yourself.

When offering screenshot u should show the whole chat and also I ruthless the chat operators are.

I would advice you to offer time out and also self-exclusion, and since u manager to block my ip u shoudl also off offer that to players of they request it and not tell them to just don't play.

From my side I have a clean conscience as I have simply played over and over and after I have won the second jackpot I increased the bet to the maximum bet which I actually read the t&c before as many casino have hidden rules and I did not find a rule against the amount of time to play and neither maximum for bet.

I ahev lost so much much money at your casino that my drive was to get it back playing it thinking eventually I would have won and I did.

My request of cash out still stand as I am 100% sure im not an haker and not a gang, and I can prove my identity to the casino as I have absolutely nothing to hide.

It is sad as is so easy to make thousand and thousands of pounds in deposits and nobody question you but when is time to pay out u even refuse to belive the game provider which has nothing to do with me as they proved I did not do anything illegal.

Maybe for once luck was on the side of the player and for once on my life that I have own i even have to be called scammer? Not once was questioned when I played and lost all my hard money.

Saying that, I have full trust in your casino ,unfortunately im not that clever to create bugs or trick softwares, and If I was so clever why I would have wasted over 15k on your casino of my own money?

It makes no sense u must agree and you well know how much I played and how long I played for.

Nobody seemed to care till the casino was winning, but now it seems strange?

When.i asked my account to be closed the chat operator was brutal and didn't care as he probably knew the casino would have made more money.

Perhaps u shouldnt give option to play max bet or offer slots with smallet jackpots, but u can't make up assumptions that are not proved as it is impossible u can prove that because i didn't.

The slot was probably honest and after I played for so long because of desperation it finally realased the winning.

If your casino is an honest casino it will pay out my winning and it will prove to any player that is worthy to play at, and I'll be more than happy to be your testimonial.

I'm in good faith and if u really are in good faith too i have not issues as honesty should be rewarded.

Again ,thanks for the acknowledgement as i was really worried this was going to be another of this fraudulent casino were casino just ignores you when is time to pay out.

Best regards.

This is from your websites, u actually very happy to advertise players to open even 100 emails!!

But from the sound of your response I was dodgy?

I never use an account together, I use the time out options as I needed a break and hope new ones when I was ready to play again.

I did not breach any rules as u mentioned in your casino many casino d9 not allowed multiple accounts to be opened but LTc casino do.

Also u have removed the Time out option and refused to close my account when I asked but happy to take my money but now u make su h a big deal because u ought me 1496 LtC.

Also why the casino never even bothered to email me to explain the account was going under an investigation?

The only way for your casino to be trusted by the community is to pay a legitimate winnings.

I can prove I'm a legitimate winner ,can u prove you are legitimate casino and not another new casino who operates without license to be able to trick players into make deposits and then refuse to pay big winnings and deny game provider professional skills?

I truly hope u will come to terms that casino should play players even when once in a while the casino doesn't win.

I truly hope u will pay .

Hi Administrator, here where the casino promotes opening multiple accounts.

A screenshot of the jackpot and on also the email of the game provider.

The chat operator first denied that they actually recieved the ge provider reply not knowing I was in contact with them and they sent the reply the Friday after they close my account. Now it appears that not even the game provider seems enough for the casino to pay the winnings.

They are trying so hard to find excuses, when they allow and promote multiple accounts, they suggest to use vpn and they are suggesting offensive assumptions as how one can accuse a player of circumvent a software without proves especially when the game provider did their checks?

im in good faith and im not the one running a casino without a license.

Unfortunately I sa this casino had a good reputation in casino guru, and this should be rectify if they don't pay the winnings.

I have not issues to give as much information as needed to help the case but i will not accept defamation from the casino without proof that they won't be able to give as I did not cheat or breach the rules.

I truly hope they will come to terms that if they run a casino especially with the t&c that they have they should pay.

Hi Administrator and Ltc casino.

My account at Ltc casino is still close and now they block me also to contact the chat operators and obviously not a single email has ever been answered.

I have few questions for the casino that would be interesting to know what they have to say.

1) why the casino promotes in their F&Q the option to open multiple accounts and once a player wins they make it sounds as is not allowed? ( One can find this in their F&Q section)

2) Why promoting Vpn pen and then make it sound a bit deal when a player use it or being worried if a player plays from uk, it shouldn't be a problem since the casino is anonymous.

3) Why offer big jackpots if they give hard time to cashout or not even paying it .

4) Why they assume winning two jackpots in unluckily? Isn't a random chance or they are hiding something a player doesn't know? I did win my first one 2 months ago, and the last two two weeks ago, i was even more surprised than them to be honest,but again after spending so much money and playng for so long i felt that eventually a slot would have pay out.

5) why the casino feels strange a player only plays the same slot? Since i have won a small jackpot 2 months ago i felt that this was my lucky slots and players do tend to have a favourite game especially if it gives a win.

6) How come the casino complaints that the players has played so many times for long periods, admits that there is not manipulation yet they do not provide a time reality check option,or a time limit? Even worse a time out option? They had it at the begging and they remove it. I have asked the chat operator to close my account and ruthlessly denied it saying to simply dont play not caring for a second about vulnerable players,if one can't stop the casino makes simply more money exploiting players vulnerability. The screenshot that they provided was actually a complaints about puting vulnerable players are risk and it is not fair they refuse not to close an account under request but they will block your IP when they have to payout. Worse things i have seen so far.

7) How come they promote fast withdrawals with not limits but the moment the casino has to pay a big winning they come out with a list of excuses that contradict their own rules.

8 ) Why they suggest to use coinbase in their F&Q knowingly gambling is prohibited to use in this site ? I was not even aware if it as I did not gamble for long time and i never had an issue before ,if things have changed I wasn't surely aware but the casino seemed to be aware ,yet they suggest players in their F&Q to use it. They even making assumptions i did something illegal in there when the only mistake on my side was use my coinbase wallet to deposit at Ltc casino,if i didn't i would probably would have my account still. They are making accusations without any proof again.

9) why accusing a player or making assumptions without a single proof that they have used a bug software especially when the game provider did all the checks? I'm so confident this is a lie because i wouldn't have a clue how to even think something like that.

10) The casino should seriously offer time out and self-exclusion or be aware that a player might find it difficult to stop playing and play over and over. The majority of times the player end up loosing lots of money ,very rarely a players wins but on this instance happened and this was due the casino not being able to provide tools for vulnerable players. This time the players won and because of that they should pay out and consider to re offer the time out option, deposit limits ,time reality check and mostly self-exclusion ( ip ban as u did to me for not paying me).

To close i would like to say that because I'm 100% sure I did not cheat the casino should treat player with kindness and give the benefit of the doubt and not treating players as criminals without being able to prove such assumptions.

So far my money was hard earned money, I played honestly ,can the casino say the same on how they are running this casino?

They are keep ignoring me but because of the amount I have played in this casino is not possible for me to let this go especially because I never won anything and this time is my time to get something back.

Hopefully the casino will acknowledge me and after over 2 weeks looking for cheating and not finding a single prove they will simply pay what is ought to me.

They can check as much as they want but the reality is that they won't find anything because I simply did not cheat . One would think a modern casino would dected such things or trust the game provider ,but of course they don't when is time to pay out!

Thank you, LTC Casino team, for clarifying, and thank you, millyboo, for your input.

Dear millyboo,

Considering the circumstances and the fact that the casino team, due to the general suspicion, insists on conducting a more thorough investigation of your gameplay, I’m afraid that for now, all I can recommend is to stay patient and wait for the game provider to conclude the investigation, and provides a final statement. If you played fairly, I truly believe you have nothing to worry about.

As mentioned above by the casino representative, the casino reserves the right to block a player’s account for a period of up to 3 months, while the player’s gameplay is under investigation. With that being said, we’re hoping for a more timely resolution to this situation. We’ll wait for further updates from the casino team.

Dear LTC Casino team,

I’d like to kindly ask you to provide the relevant betting history from millyboo’s gaming account. This information as well as any other relevant evidence can be forwarded to andrej.p@casino.guru.

Hello.

I have sent the history of player's activity to the provided email.

Hi Andrei, I have nothing to fear if checks up are done honestly and correctly.

It would be good if a third party could check ,again I have nothing to hide so I have not fear that something could be found.

Would be good if the casino could clarity that the investigation and the reason if solemnly because they have to check the legality of the winnings as in their first message they mentioned many other things such multiple accounts opening which is allowed and the doubts of where I was paying which again shouldn't be an issue as the use of vpn is allowed and prompted by the casino , and I can easily prove that I live in the UK and the only reason I have used a v0nnwas to access the site as it highly advised by the casino.

Unfortunately I cannot access my account and if LTC casino could email me the transactions history with my blockchain transactions would be helpful since the have banned my IP and they do not reply to my email.

Clients should be treated as such ,not everyone is scammer and treating people as guilty before verifying the fact in my eyes is very discriminatory, especially when I know I have done nothing wrong.

Rules were followed by the book accordingly their t&c and their F&Q Rules.

Thanks again for your time and help.

Best regards.

Hi Andrej, have you got any updates about the investigation and how long it would roughly take to check the game history?

where u sent the 4 accounts history?

I don't have a clue how this sort of stuff normally takes and i was wondering if you could help to understand what sort of waiting time this normally takes.

Thanks a lot for your help and time.

Best regards.

Dear millyboo,

Given the circumstances, I truly believe that the multiple accounts, nor your use of a VPN will be an issue.

When reviewing the game history provided by the casino representative, we found nothing outright out of the ordinary.

We haven’t yet received any updates from the casino representative regarding the additional review of your gameplay by the game provider and I’m afraid that I won’t be able to give you an estimate of the waiting time. According to the casino’s Terms and Conditions, investigation in cases like yours can take up to 90 days, but we believe there’s no reason for the investigation to take that long. Since the casino insists on the game provider conducting a more thorough review, it seems that it will all depend on how promptly the game provider provides the casino team with a final statement/result of the additional investigation.

With that being said, we would like to ask LTC Casino team to give us an update on this matter. I’m setting the timer for 7 days.

Hi Andrej,

thank you so much. I knew nothing would have been found as i wouldn't have a clue how to cheat and it is not my style. Unfortunately the casino is chasing unicorns as they will never find anything, i am actually glad u were given my play history as you can clearly see there is not tricks.

i am in contact with the game provider too as the casino denied they replied to them when they first did the checkups as they didn't know i also contacted the wazdan team as the chat operator of the casino was lying and the managers never acknowledged me till i raise the issue in the forum.

Wonder if once the game provider will do the further checks if the casino will come out with another excuse for not paying me, i know for sure they won't find anything.

Thanks again.

Hi Andrey,

the game provider just emailed me that they finished their checks and they emailed the casino.

I can prove that they sent the results , let's see if the casino now will pay.

Thank you, millyboo, for the update. We'll wait for the casino team to provide a statement.

In the meantime, please feel free to forward any relevant communication between you and the game provider to andrej.p@casino.guru.

Thanks Andrej,

i have emailed the wadzan support email like that you can see they did sent the results to LTC casino.

Now is just a matter of time for LTC casino to come to terms that they have to pay honest winners.

It has been a very long month and hopefully the casino is honest and will do what has promised.

HI LTC casino,

day 3 after the game provider sent you the results, a months has passed now since you blocked my account.

Could you please update me on when my account will be reopen?

Since the game provider sent you the game results again i am wondering if you can finally give an eta of when i'll finally be able to access my account.

I trust you have done the best in this past month to try to find some cheating, again, i am very confident you found nothing and u won't as i did not cheat, and the game provider confirmed twice as casino guru rep after checking my playing history.

It would be nice if you could be transparent and let me know when my account will be reopen.

Thanks

Ltc casino is there any particular reason that "the most fair " casino chat operator closes the chat as soon i contact them?

Do honest casino do not reply to email or they try to avoid like the plague players that they won and the casino keeps their winnings?

Or not reply to a single email?

I can't believe that i have been called suspicious when every actions from LTC casino has so many red flags.

Hello, esteemed player and forum administration.

At this time I can acknowledge receiving a response from the provider, however there was no information in the response provided other than the probability of winning the jackpot.

We are continuing to investigate and have resubmitted to the provider a number of questions that need to be answered. These include, among others, the following:

- Did the player change the volatility (the slot provides that option)

- If he did, at what points, is there no correlation between jackpots and changes in volatility.

- Whether there were pauses in the game to change volatility (we assume that the mechanical process of changing volatility involves interruptions of autospins function, accordingly, there must be pauses. If there were no pauses, it may indicate the use of specialized prohibited software.

This is only a number of questions, we can not publish others so as not to harm the investigation.

I think it's obvious to everyone that these questions are essential to the investigation.

As soon as we get the answers and complete the investigation, I will report the results immediately.

Thank you for your understanding and patience.

Good morning Ltc casino rep,

thanks for your reply.

 Could you please share the response of the probability of winning the jackpot?

I have not use an auto spins even once.

I am not sure what is a volatility can u please explain to me what is this?

However i am glad you have responded.

Could you please let me know if once you have this answers from the game provider i will finally get paid?

i have not cheated so i need to be reassured that once the game provider send you the results of your inquiry  i will get my winnings.

Also since the investigation is lasting so long will i be able to withdrawn the month worth of daily withdrawals or for big jackpot winnings u do pay the winnings all together?

Thanks again for your update.

Best regards.

Good morning Ltc casino rep,

thanks for your reply.

 Could you please share the response of the probability of winning the jackpot?

I have not use an auto spins even once.

I am not sure what is a volatility can u please explain to me what is this?

However i am glad you have responded.

Also in this months have you send all the possible questions and ask all the possible checks or every time you have asked the game provider what is needed you ask the for new stuff?

It has been over a month now and i am not getting how come every time the game provider replies to you it seems that new requests are made to them if what you are looking for is not given.( cheating finding)

At what point you will accept the fact that there was not cheating?

I am telling you that because i did not cheat and it feels the casino is keeping asking further checks because not cheating hasn't been found.

Is the game provider not delivering your requests or you are asking more stuff every time the casino does not find cheating?

I would have thought this last time was going to be the last time, so i need to understand if you will ask more requests to the game provider once they give you what you ask for, or you have ask the game provider all this stuff initially and they never delivered what you ask for at once?

I am not a tech savvy so i am not sure what sort of checks should be done but after over a month with the game provider collaborating and not finding anything yet what else will come up next time the game provider will come out with the answers you don't like?

Cheating on my side never occurred and i feel the casino will never accept the findings of the game provider because is not what the casino wants to hear.

Could you please let me know if once you have this answers from the game provider i will finally get paid, or you keeping extra requests in case the casino once again will confirm i did not cheat.

If i was such an haker i wouldn't have wasted way over 15k pf my own money would i?

i have not cheated so i need to be reassured that once the game provider send you the results of your inquiry i will get my winnings.

Also since the investigation is lasting so long will i be able to withdrawn the month worth of daily withdrawals or for big jackpot winnings u do pay the winnings all together?

Thanks again for your update.

Best regards.

Dear Andrej,

here is where the truth lies.

The casino is inventing excuses for not paying, it is crystal clear.

The game provider said they have done all that could have been done , after a month they are still making up excuses and it clear this casino is acting suspiciously.

Over a month for investigations?

If they had anything they would have already published it, but they simply can't afford it or paying for big wins.

KIndly let me know what shall i do as there is not point to wait another week for their lies the game provider said theer is notthing more from their ends, the casino is simply lying,

I am so upset by all this lies and been accused by an unlicensed casino who have stole my money.

Hi Andrej, here is the last email from wazdan , i received this morning.

Why they would saying that if it wasn't true?

Please Kindly ask LTC casino to share this statement as it clear by now what ltc casino is doing.

The matter should concern your site as your site has given this casino a good reputation review and they do not deserve it, even the guest reviews aren't good and not sure why a brand new casino get's this good points .

Clients will be deceived to play at this casino and they must at least warned.

It has been over a month the casino has refused your game history evaluations and refuses the game provider truth .

So unless the casino can show the statement provided by the Wadzan what's the point to keep this complaint form , so far they only provided excuses and not a single piece of evidence that support them to keep my money.

Rogue casinos do that not casinos with integrity.

i hope you can see my point as its well over a month now.

Thanks again for your time.

Dear millyboo,

First of all, I would like to apologize for the delay in responding and thank you for your e-mails and the updates on the matter.

According to the last information we received from the casino, the investigation of your gameplay hasn’t been concluded simply because the casino team considers the existing statements provided by Wazdan to be insufficient and insists on the game provider performing more detailed checks as well as providing a statement which would include answers to certain additional questions regarding your gameplay.

As mentioned earlier, when reviewing the game history, we found no irregularities that could alone be used as a reason for non-payment. The most recent statements provided by the game provider only confirm this.

All things considered, if there are no other suspicions related to millyboo’s gameplay or their gaming account that require analysis from a 3rd party, we believe there’s no reason for further delaying payment of millyboo's winnings.

We would like to ask LTC Casino team to reply to this thread. We are setting the timer for 7 days.

Dear Andrej,

thanks for your reply, much appreciated.

My account was close at LTC casino the 26th of Feb, how normally last investigations of this kind?

The casino hasn't accepted few times the game provider reply as didn't accept your checks.

They brag to have a very long experience in the gambling industry and yet they haven't managed to find a real reason to keep my money , i understand the investigation, but will they ever accept that there was not cheating and that a casino must pay a player even if is hard to pay a big win?

My question is as i don't understand much ot bugs , would a professional casino have found something already after so long?

They have said they had a similar case in their casino before so they must have the tools and knowledge if there was something illegal , obviously they are struggling with my case because u can't find what didn't happen.

For me they are buying time as the game provider stated that they did all they asked for, but of course the casino find it hard to come to terms that listening to the game provider will mean they have to pay the player.

There was not transparency from this casino from day one as i am 100% sure they would have ignored me if i didn't open this can of warms.

Could you please tell me how likely an honest and licensed casino would have close the player account and never send them an email explain why and the making sure the chat operator closes the chat when they get contacted.

This is why i find hard to trust them as they simply ignored me from the day the close my account hoping for me to go away as if!!! They keep saying i used an autospin and not even once i used it !!! Can u tell from the game history as there is not way in hell they can prove that as i hate autospins. Not sure that would have been relevant anyways but the fact that they keep saying this makes not sense to me as i didn't.

I would like to know how long more this case will have to stay open as the game provider the 31th of Mach send the email saying they were not happy with the casino false infos about their company and THEY were waiting a feedback from the casino.

It's all very confusing as game provider and even you checked and you both agree on not cheating , yet the casino who makes this assumptions has provide zero evidence and after well over a month they still at it.

i hope you can put a warning in your rates till the casino come up clean as players seeing the good reputation review might be tempted to sign in and they might find themselves in my shoes.

The way the casino has been dealing with the matter is not very professional if u ask me as they literally ignore me till i opened a compliant in forums.

Why is that if they were honest about it the investigation?

Dear millyboo,

I’m afraid I won’t be able to give you an estimate on the time frame as it depends on the casino’s approach. Cases like yours are usually treated individually. According to the casino’s Terms and Conditions, the investigation can take up to 3 months, however, since the only missing information is an official statement from the game provider, who has already confirmed twice that no inconsistencies were found in your gameplay, we believe this matter should have already been concluded on the casino’s end.

With that being said, in case there are no developments by the time the set timer expires, this complaint will be closed as ‘Unresolved’, which will affect the casino rating.

Thank you.

I am convinced now that the casino is simply planning of not paying me and use this " up to 3 months" crazy t&c rules to buy time and do others what they did to me.

They clearly don't care about their reputation and I know for a fact they are not acting lile an legitimate casino because theu never even send me an email to justify my account blocked.

Which honest casino does that if they really acting in good faith?

The chat operator blocks me when i try to have updates ,honest casino face the problems rogues ones do eaxcly what Ltc casino is doing.

They shoudl be in a rogue casino list and people be warned as this is as as it gets!

Thanks for help, hopefully they will read that and they will consider paying but by after so long I doubt it.

Hi Andreyj, has LTC casino been in tuch since last time they wrote here?

two weeks since they wrote the same esxuses and 3 weeks since the game provider send them the offical statetmet.

Whats the next step now?

The casino has reputablet casino score here in casino guru and many people like me they will believe that and fall for it and ended up in my same situation.

Have i been scammed or the casino will finally ay the money that they took from me?

Any updates would be appreciated as is now 2 weeks since they showed their faces.

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including: 

-Detailed analysis of all rounds and sessions, not only winning ones; 

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side. 

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

Andrej it seems that tou gameplay checks were not good enough, the game provider cecks were not good enough.

The casino is stealing my money deposits and my winnings.

The casino has proven to be rogue unlicensed casino and i truly hope you will make sure players are warned by this behaviour.

All their lies and not proving one single point.

they believe they there is a bug but where is the prove??

Now they even pointing fingers at the game provider!!!

ND WHAT FAULT DO I HAVE IF THAT WAS THE CASE??

THE game provider gave them an official statement . they never gave me anything beside admitting the truth as casino guru did , there was nothing of the ordinary on my playing.

I knew it since they blocked my account as they never acted like a professional casino.

The first week they ignored my emails and the chat operator was either very rude or closed my chats.

Only rogues casinos acts like that.

i have faith in casino guru and as a player i truly hope you will try to prevent this casino to do same other players because this a scam of the worst kid and is not ending here.

The reviews speak of themselves already, only thing they are real player experiences .

They robbed over 15k and now they are laughing.

Please at least give them the score that they deserve: rogue casino!

I hope my over 15k will be needed for medical bills.

The reputable casino score will ruin so mnany players as we do trust casino guru and they shouldn't mix with this sort of unetichal individuals they are out there to scam people.

Here we go the most secrete official statemtent!

This is the reason ltc casino did not want to share the truth,and now they will spend my winning on a court case.

And this was only because they want to rib people and not paying!

They have mess with the wrong girl!

Dang!!

Casino guru, if Ltc casino still refuse to pay i think is time to wrap this up and lower their score to the scam level as the truth has finally come out.

They call me a scammer!!!

The cheek of them !

Hi Andrej, any updates?

The casino has publicly announced that they won't pay me.

They have denied the game provider statement, they even had the audacity to say they are my friends!

I want to ask you if is possible to share the my gameplay history, he casino ha blocked my account and prevented me to obtain my own data.

The only people who can share the data is me and the casino, the game provider is not allowed legally to do so.

Since the casino is preventing me to share my own data what's the solution? This casino is still operating and probably scamming more people.

BITCOINTALK community has supported my red flag as it became obvious the casino has been lying all along and have not produced any evidence against my cheating.

I believe is time to close the matter and give the casino the rate they deserve as till the rate is not changed the casino will make more victims.

Please check also the reviews of other players i am not the only one not getting paid.

I have full trust in casino guru and i believe justice will be served.

Dear player, if you post prvider's (or person who make posts from provider's name) messeges from another forums you should post our replies to their comments I guess.

You can do that yourself.

Also you have implied that me and the game provider are friends not realising how crazy that sounds.

Data was never shared to me by the game provider as you lied , they simply said that they relied to your emails.

All have you been doing is lying Ltc casino.

Can you please at least answer to one question: why yo are not sharing my gameplay if you are so sure I have cheated?

You wanted the game provider to lie? I don't know things about bugs but you also said i have used a software.

The game history can prove i haven't.

Casino guru check the game history you decide to send them and you belittle also casino guru professionality.

Am i bestie also with casino guru?

Let me find what you wrote about casino guru checks because you respect nobody.

You are indefensible , the whole bitcointalk community gave you a chance and wat did you ?? Silence and hiding the from everyone MY DATA , i can't share my data because you blocked my account to prevent me to share the evidence against your ill practice.

Let me check the bitcointalk thread and find what you wrote about casino guru checks .

Everyone is wrong except you. Just pay the winnings and try to savage what is left to save.

Hi Andrej,

I have few questions.

You have asked my gameplay history. Has Ltc casino sent you what you requested?

Will the checks my gameplay would clear the fact that not software was used?

Ltc casino said i have played for 16 hours in a row without a break which I know is not true, I took breaks. The game history must show that, will it?

Ltc casino stated that the game history is not going to help the case so why ltc casino refuses to share it in bitcointalk forum? What is it hiding?

Also here is what they said about your checks.

Btw is not only casino guru opinion that the gameplay had not irregularities but also the game provider.

Of course now nobodies opinion is good enough as the casino will not accept the truth.

Also ocean Affiliate lied in Guard dog site saying I have won 4 jackpot in a row.

Just for the record I have won 3 and none of them were in a row. And they were all different amounts. Why would i pick the smallest jackpot if i had the power to win the big one?

One was won in jan and two end of Feb. one day apart the last two. Never ever in a row,,, but Ltc casino hides he gameplay like that people can't see the lies.

Please Ltc casino if you want to lie in public forum at least keep track of your lies.

Here is what you said :

https://imgur.com/a/nUTUoDI

In closing if you have issues with the game provider is none of my problems as I simply wants to get pay for my winnings.

The game provider said they send you all you asked for and you said they didn't.

I'm in the middle and you still try to put mud on me.

How fair is that?

the game provider said they refuse to lie and to take your side.

Meantime 2 months have past and u walk away with my money.

https://imgur.com/a/CzvZCkJ

Andrej does this emails gives the impression that me and the game provider are friends? Or they gave any data?

I have send them so many emails as the casino was lying saying the game provider was not replying to them and in one point they start to defaming the game provider again assuming that they game provider might cause the bug! And i was friend of them!!!!

They are probably use to do this thing so they think everyone is like them.

Honestly!!! This sound so mental to even think of something like that but they casino not only thought of it but made this accusation public as the game provider was not in the forum and i simply copy and accusation and send them to the game provider.

The game provider never reply to my email they decided to step in and defend themselves from the accusations as the casino suggested other casino not to use wadzan products because they " might have bugs".

The imaginary bugs in ltc casino mind.

I wonder if they realise that all the accusation they have made they must be supported by evidence they can't just go public and accuse everyone just because they can't or not want to pay a player.

Hi Andrej, its me again.

Firstly i must apologies for the numerous messages i am sending you but i am extremely stressed by this situation and i am mentally fatigued by it all.

I wanted to ask you if you could please pass me my gameplay sent to you by the casino since the casino as refused to pass it to me and i must have some kind of rights regarding my data and the casino for obvious reason has blocked me in order to prevent me to access my game history and data.

The casino has totally ignored my request and i feel such a data should be a player right to have, of course i am not expecting the casino to turn all of a sudden fair or honest and pass it to me , but i was wondering if you could pass it to me.

The casino has promised to share their investigation at the end of their verdict including the game history but as per usual they fail and they refuse to share the game history.

Thanks again for your time.

Best regards.

https://imgur.com/a/dbADo0V

Hi Andrej, i hope u are better.

Here is a screenshot from Andrey TTR blog where it clearly states if a provider let a player wins will have to be eliminated.

https://ttrblog.ru/forum/threads/everum-casino.1340/page-90

LtC casino kindly wrote the owner information's in bitcoin talk.

TTR is also in Guard dog as the ceo of ltc casino.

Been weeks that you haven't updated the complaint, hopefully if u are better today it will .

Thanks again.

Best regards.

Hello millyboo.

Unfortunately, Andrej is still sick, so we decided that I will take over the case for now.

Don't worry while Andrej is sick the investigation is ongoing just Andrej (we) didn't inform you here about the progress. Soon I will post what we found and the conclusion. I am very sorry for the delay in communication, and I can imagine how you feel.

Matej thank you.

Also the casino stated they where in constant contact with casino guru. Is this true?

From this thread it appears they weren't .

Updates of this complaint would be amazing as it has now been two month since the casino stolen my money.

THANKS AGAIN.

Dear casino representative and dear millyboo,

We carefully analysed all the evidence, and I split the case into three parts.

The game log:

We checked the game log repeatedly, but we didn't see any sign of an inhuman pattern. (unusual behaviour)

Millyboo played a lot, but not so much that we should be afraid it was impossible or unhealthy. From the log, we can see that there are healthy breaks, changes in bet sizes, and an unequal number of spins in each minute. We don't think that some kind of automatic software was used.

The chance of winning three jackpots:

We calculated that the chance of winning three jackpots from 13000 spins (with a probability of 1:166000) is 1:13738

This is not a highly improbable result as the casino presents it. This chance is possible, and we don't see a reason to accept this as evidence of some manipulation.

(we can present the math if necessary)

Wazdan game provider issues:

Each game provider goes through lots of tests. I am not saying that errors are impossible, just that it is highly unlikely that there was some error which triggered the jackpot. From player correspondence + reaction of the Wazdan on the public forum, everything is correct on their end. If the casino has doubts about the outcome, you can: stop cooperating with them, sue them, find evidence that you were correct and ask Wazdan for compensation. Still, the casino shouldn't transfer the doubts about the game provider to the player. 

Logic is simple:

Suppose I would manufacture cars, and some faulty components will cause an accident. In that case, the car company is responsible (and subsequently can sue the sub delivery company), but the car company can't say to the victim: you know that's the problem of faulty parts and not our problem.

If the casino believes that Wazdan is hiding something, you have the right to investigate the case for three months. (as you mentioned earlier, based on casino terms) I think that three months is enough time to find something relevant. However, I must say that none of such evidence has been provided so far.

Dear Matej,

thank you.

I would like to know what will happen next.

Ltc casino stated that they weren't going to pay regardless and they have been silent for too long, probably because they can't prove their lies.

I know i have played a lot but i had breaks as i am a human and i do have human needs, but they lied saying i actually play for 16 hours and every spin was less than a second.

Thankfully you have checked the game history as the game provider did and the truth has come out.

I wanted to ask Ltc casino why accept deposits if they have not intentions to pay players?

Why even want to be promoted among honest and credible sites if they act like a rogue casino?

I haven't cheated and the casino should pay my winnings, as i mentioned before i am willing to accept 1000ltc instead of 1496ltc if the payment could be done at once an not in a million months.

I doubt they will pay as so far the way they have acted has been offensive and unreasonable as they threated me like i was the scammer when they know the scammer is not me.

In case of the casino refuses to pay me, will casino guru change their score?

I was allured to play in this casino simply because they were given a reputable casino score and it is important to warn players of their ill practice if even in front of the most obvious evidence they simply refuse to pay.

I want to thank casino guru for your time and work and honesty as this few months have been very hard on me for personal reasons and on top this monumental scam.

Matej, what's the next step? Will u be changing the casino score today?

The next step is to discuss the results of our investigation with the casino: if it is possible to convince them to pay the winnings or at least provide us with some undoubtful proof that the games were manipulated. So far, there is no evidence that the winnings were not legitimate.

I honestly lost my hopes on the casino paying .two months have pasted and for what i have seen they simply don't care.

They accepted a red flag in bitcointalk and they refused to share my game play because they knew that would have show the integrity of them.

At this point i easier i actually win the national lottery than this casino pays my winnings.

At first i truly trust them that they were honest and the long investigation was legitimate as i never won anything and thought was a normal procedure, but slowly the lies and the way the addressed me without a shred of evidence made me realise what sort of casino i was dealing with.

Such a pity as it was a cool site till i have won, then it turned into other millions unlicensed site that jst takes deposits and block accounts.

i have seen all the complaints in casino guru and so many similar stories is painful.

One looses hope in humanity.