Izvinjavam se, ali kazina imaju slobodne ruke u dizajniranju svojih bonusa, kao iu odlučivanju ko ima pravo na njih. Ako bi vam kazino dodelio bonus i konfiskovao vaš dobitak zbog vaše zemlje, mi ćemo se, naravno, potruditi da pomognemo. Međutim, ovde to nije slučaj. Imajte na umu da se ovakve bonus ponude šalju velikom broju igrača odjednom i da kazina nemaju mogućnost da predvide odakle su igrači. Ako niste ispunjavali uslove za bonus i kazino vam ga nije pripisao, ne možemo ništa da uradimo.
Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
I apologize, but casinos have free hands in designing their bonuses as well as in deciding who is eligible for them. If the casino credited you the bonus and confiscated your winnings because of your country, we would, of course, try our best to help. However, this is not the case here. Please understand that bonus offers like this are being sent to many players at once and casinos do not have the ability to predict where players are from. If you were not eligible for the bonus and the casino didn't credit it to you, there is nothing we can do.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
