Ponovo otvaramo ovu žalbu pošto smo od igrača dobili sledeću poruku:
zdravo,
Das Lucki Circus Casino hat den Fehler nun eingesehen. Ich habe den vollen Betrag erhalten und ausgezahlt.
Pošto je igrač potvrdio da je primio sredstva, sada ćemo zatvoriti žalbu kao rešenu.
Želeo bih da se zahvalim obema stranama na saradnji.
Dragi Redoner,
Hvala vam na e-poruci. Drago mi je da vidim da je naša intervencija pomogla da se situacija reši i da ste dobili svoj dobitak. Označićemo žalbu kao „rešenu" u našem sistemu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste mogli da odvojite malo vremena i podelite svoje iskustvo sa našim uslugama na TrustpilotRate Casino Guru. Iskrena recenzija, zajedno sa svim predlozima za poboljšanje, bila bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Michal
Casino Guru
We are reopening this complaint as we have received the following message from the player:
Hallo,
Das Lucky Circus Casino hat den Fehler nun eingesehen. Ich habe den vollen Betrag erhalten und ausgezahlt.
As the player confirmed they have received the funds, we will now close the complaint as resolved.
I would like to thank both parties for their cooperation.
Dear Redoner,
Thank you for your email. I'm glad to see that our intervention helped to resolve the situation and that you received your winnings. We'll go ahead and mark the complaint as 'resolved' in our system. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru
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