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I wasn't able to withdraw because i didn't have the forfeit option for a bonus that i completed

Dear Kimbre,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem as I am not sure I understand what happened. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Kimbre,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.