The player from Belgium had requested a withdrawal two weeks ago but hadn't received his funds after three weeks. He confirmed that he had had three successful withdrawals in the past, his KYC verification was complete, and he didn't play with bonuses. However, he hadn't provided any explanation from the casino regarding the delay in payout. Despite our efforts to reach out and extend the complaint resolution timeline, the player had failed to respond, leading us to reject the complaint due to lack of further information.
Igrač iz Belgije je tražio povlačenje pre dve nedelje, ali nije dobio sredstva posle tri nedelje. Potvrdio je da je imao tri uspešna povlačenja u prošlosti, da je njegova KIC verifikacija završena i da nije igrao sa bonusima. Međutim, nije dao nikakvo objašnjenje iz kazina u vezi sa kašnjenjem isplate. Uprkos našim naporima da dođemo do i produžimo rok za rešavanje žalbe, igrač nije uspeo da odgovori, što nas je dovelo do toga da odbacimo žalbu zbog nedostatka dodatnih informacija.
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