Igrač iz Saksonije zatražio je povlačenje manje od dvije sedmice prije podnošenja ove žalbe. Njihov novac još nije primljen. Igrač je kasnije potvrdio da je povlačenje uspješno obrađeno, pa smo ovu žalbu označili kao riješenu.
The player from Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Saksonije zatražio je povlačenje manje od dvije sedmice prije podnošenja ove žalbe. Njihov novac još nije primljen. Igrač je kasnije potvrdio da je povlačenje uspješno obrađeno, pa smo ovu žalbu označili kao riješenu.
Poštovani, moja isplata iz luckydaya je obrađena samo 4 dana, novac nije knjižen na moj račun. Lucky days ne poduzima nikakve dalje korake jer je novac već prebačen, ali prema mojoj banci ništa nije knjiženo
Hello, my payout from luckydays has only been processed for 4 days, the money has not been credited to my account. Lucky days does not take any further steps because the money has already been transferred, but according to my bank, nothing has been booked
Hallo meine Auszahlung von luckydays wurde bearbeitet nur seit 4 Tagen geht das Geld nicht auf mein Konto ein Lucky days übernimmt keine weiteren Schritte da das Geld bereits überwiesen wurde laut Aussage meiner Bank ist aber nichts gebucht worden
Dear Togo1988,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Ažuriranje i dalje ništa nije stiglo. Isplata je bila u ponedjeljak, nijedna banka ne radi s novcem sve dok kasino više ne odgovara na mejlove
Update still nothing arrived. The payout was on Monday, no bank works with the money as long as the casino doesn't respond to emails anymore
Update es ist weiterhin nichts angekommen. Die Auszahlung war am Montag keine Bank arbeitet so lange mit dem Geld das casino reagiert auch auf keine email mehr
Još uvijek nije bilo novca na računu, tada su mi rekli da nisu prebacili u nedjelju nego u četvrtak, ali ni to nije tačno, već tada je novac trebao stići. Luckydays zadržava novac nazad bez razloga, bez kršenja T&C-a, bez bonusa, ništa
There was still no money in my account, I was then told that they had not transferred it on Sunday but on Thursday, but even that is not true, even then the money should have arrived. Luckydays keeps the money back for no reason no breach of T&Cs no bonus nothing
Es kam weiterhin kein Geld auf meinem Konto an man sagte dann mir das sie es nicht am Sonntag überwiesen hatten sondern am Donnerstag aber selbst das stimmt nicht selbst da hätte das Geld ankommen müssen. Luckydays behält das Geld ohne Grund zurück kein Verstoß gegen die AGB kein Bonus nichts
Nakon što sam u live chatu rekao da nadležni organ želi mišljenje od mene, novac je prebačen u realnom vremenu, tako da se vidi da je cijelo vrijeme lagano. Dakle, novac je stigao
After I said in live chat that the authority would like an opinion from me, the money was transferred via real-time transfer, so you can see that the whole time it was lied to. So the money has arrived
Nachdem ich jetzt im livechat gesagt das das die Behörde eine Stellungnahme von mir möchte wurde das Geld per Echtzeit Überweisung übertragen somit sieht man das die ganze Zeit gelogen wurde. Also das Geld ist angekommen
Sjajne vijesti, Togo1988. Kako je žalba uspješno riješena, sada ćemo je zatvoriti kao 'riješenu' u našem sistemu. Hvala na saradnji i ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kasinom. Tu smo da pomognemo.
Awesome news, Togo1988. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.