Dragi leimi8,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedina stvar koju bih preporučio je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to komplikovan proces koji može trajati otprilike mesec dana.
Takođe bih toplo preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Prosledite svu relevantnu korespondenciju na moju e-poštu na _KSKSKSKSKS_0@email.kkkkk
Žao mi je što sada nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate. Hvala vam mnogo na razumevanju.
Srdačan pozdrav,
Tomas
Dear leimi8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month.
I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
Kindly forward any relevant correspondence to my email at tomas@casino.guru
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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