The player from the US had requested a withdrawal of $207 two weeks ago, but the casino had refused to pay, stating that the maximum withdrawal was $110, a condition not indicated in their terms and conditions. We had attempted to assist the player by seeking further details about his withdrawal attempt, the casino's communication, and the nature of his winnings. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation or offer potential solutions. The complaint was consequently rejected, but the option to reopen it remained available to the player.
Igrač iz SAD je pre dve nedelje zatražio povlačenje 207 dolara, ali je kazino odbio da plati, navodeći da je maksimalno povlačenje 110 dolara, što je uslov koji nije naveden u njihovim uslovima. Pokušali smo da pomognemo igraču tražeći dodatne detalje o njegovom pokušaju povlačenja, komunikaciji kazina i prirodi njegovih dobitaka. Međutim, zbog nedostatka odgovora igrača na naše upite, nismo bili u mogućnosti da nastavimo sa istragom ili ponudimo potencijalna rešenja. Žalba je zbog toga odbijena, ali je opcija da se ponovo otvori ostala dostupna igraču.
Automatski prevedeno:
