Poštovani Slotsilove15,
Hvala vam puno što ste podneli žalbu.
Žao mi je što čujem za kašnjenje u prijemu vaših isplata i izostanak odgovora iz kazina. Da biste nam pomogli da razmotrimo ovo pitanje, možete li nam dati sledeće informacije:
- Možete li da potvrdite način(e) plaćanja koji ste koristili da zatražite oba povlačenja (2.500 USD 9. avgusta i 1.200 USD 10. avgusta)?
- Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa?
- Da li je bilo nekih ažuriranja ili navedenih razloga za kašnjenje u odgovorima pre prekida komunikacije?
Ako imate bilo kakvu relevantnu komunikaciju ili snimke ekrana sa kazinom, slobodno ih prosledite petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Slotsilove15,
Thank you very much for submitting your complaint.
I’m sorry to hear about the delay in receiving your withdrawals and the lack of response from the casino. To help us look into this matter, could you kindly provide the following information:
- Could you confirm the payment method(s) you used to request both withdrawals ($2,500 on August 9th and $1,200 on August 10th)?
- Were your winnings accumulated with or without an active bonus?
- Have there been any updates or reasons provided for the delay in the responses before communication stopped?
If you have any relevant communication or screenshots with the casino, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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