Dragi AK1982888 ,
Hvala vam na strpljenju.
Kao što možda znate, naš forum se bavi samo žalbama na onlajn kazina. Razumem da vam je to teško, ali nažalost, nemamo dovoljno uvida da se pozabavimo ovakvim problemom, i nakon što smo prikupili sve potrebne informacije i detalje od kazina, jasno je da se navodi odnose na sportsko klađenje. Nije bilo nijedne opklade na slot mašinama ili u odeljku kazina, kako ste tvrdili. Stoga sam primoran da zatvorim vašu žalbu kao „odbijenu".
Preporučujem vam da podnesete žalbu jednoj od veb stranica koje se bave žalbama vezanim za sportsko klađenje, alternativnom rešavanju sporova ako kazino to navodi na svojoj veb stranici ili direktno organu koji reguliše kazino.
Hvala vam na razumevanju i iskreno vam želim puno sreće u rešavanju vašeg problema.
Hvala vam puno, timu Lucky Trunk , na pomoći i saradnji!
Srdačan pozdrav,
Branislav, Kazino Guru
Dear AK1982888,
Thank you for your patience.
As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and after gathering all the necessary information and details from the casino, it is clear that the allegations relate to sports betting play. There was not a single bet on a slot or in the casino section, as you claimed. Therefore, I am forced to close your complaint as 'rejected'.
I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, an ADR if the casino states it on its website, or directly to the authority that regulates the casino.
Thank you for your understanding, and sincerely wish you good luck in resolving your issue.
Thank you very much, Lucky Trunk Team, for your help and cooperation!
Best regards,
Branislav, Casino.Guru
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