The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. Following the player's complaint regarding a lack of communication and delayed payments, the issue was resolved when the player confirmed that the money had arrived. The Complaints Team marked the complaint as 'resolved' in their system after receiving this confirmation.
Igrač iz Nemačke je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Nakon žalbe igrača na nedostatak komunikacije i kašnjenje u plaćanju, problem je rešen kada je igrač potvrdio da je novac stigao. Tim za žalbe je označio žalbu kao „rešenu“ u svom sistemu nakon što je primio ovu potvrdu.
Zdravo
Ovaj kazino nudi trenutne isplate, ali one ne postoje.
Rečeno mi je da je isplata odobrena, ali ništa se nije desilo...
Tehnička podrška, koja verovatno i ne postoji, htela je da se pobrine za to, ali nije tako!
Do danas nije bilo odgovora putem mejla i ćaskanja uživo kažu da treba sačekati, ali koliko dugo i kada će se nešto desiti je u zvezdama
Hi
This casino offers instant payouts but these do not exist.
I was told that the payout was approved, but nothing happened...
The technical support, which probably doesn't even exist, wanted to take care of it, but this is not the case!
To date, there has been no response by email and live chat says that you should wait, but how long and when something will happen is up in the stars
Hy
Dieses Casino bietet Instant Auszahlungen diese gibt es aber nicht.
Mir wurde gesagt das die Auszahlung approved wurde nur ist da nix passiert...
Der technische Support den es wahrscheinlich garnicht gibt wollte sich drum kümmern dies ist aber nicht der Fall!
Per Mail kam bis heute nicht eine Antwort und Livechat erzählt was davon das man warten soll nur wielange und wann was passiert steht in den Sternen
Dear Fabi19,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Ovaj kazino drži rekord!
Nema odgovora putem e-pošte i ćaskanja uživo vas blokira čim nešto pitate...
Kao što sam rekao, od toga neće biti ništa jer nećete dobiti ni odgovor u roku od 2 dana.
Očigledno se prigušuju^^
Ako pogledate Trustpilot, odnosno loše kritike, možete jasno videti da je ovaj kazino lažirao sve dobre kritike (Trustpilot ima informacije)
Ako pročitate loše kritike, možete reći da se ovaj kazino nikada neće isplatiti. Neki ljudi čekaju MESECIMA i ništa se ne dešava...
@ Casino Guru molim vas da stavite ovaj kazino na crnu listu, inače će više ljudi nasjesti na njega!
This casino holds the record!
No response via email and live chat blocks you as soon as you ask something...
As I said, nothing will come of it because you won't even get a reply within 2 days.
Apparently they are muting themselves^^
If you look at Trustpilot, i.e. the bad reviews, you can clearly see that this casino has faked all the good reviews (Trustpilot has info)
If you read the bad reviews, you can tell that this casino will never pay out. Some people wait for MONTHS and nothing happens...
@ Casino Guru please blacklist this scam casino otherwise more people will fall for it!
Dieses Casino hält den Rekord!
Keine Reaktion per Mail und Livechat sperrt einen sobald man was fragt ...
Wie gesagt da wird nix kommen da man nicht mal 1 Rückantwort innerhalb 2 Tagen erhält.
Scheinbar stellen die sich stumm^^
Wenn man sich mal Trustpilot anguckt also die schlechten Bewertungen sieht man ganz eindeutig das dieses Casino alle guten Bewertungen gefakt hat (Trustpilot hat Info)
Wenn man die schlechten Bewertungen liest kann man sich ja selber denken das dieses Casino niemals auszahlen wird.Manche warten schon MONATE und es passiert nix...
@ Casino Guru bitte blacklisted dieses Scam Casino sonst fallen noch mehr drauf rein!
Može se zatvoriti Novac je upravo stigao
Can be closed Money just arrived
Kann geschlossen werden Geld kam gerade an
Poštovani Fabi19,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru. Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Nick Bacon
Casino.Guru
Dear Fabi19,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
