NaslovnaPritužbeLucky7even Casino - Zarada od turnira i povlačenje nisu plaćeni.
Lucky7even Casino - Zarada od turnira i povlačenje nisu plaćeni.
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Iznos:
A$130.000
Lucky7even Casino
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Poslato:
31/12/2023
|
Slučaj je zatvoren : 21/01/2024
Slučaj je zatvoren
Naša presuda
Igrač je prestao odgovarati
ODBIJENO
Rezime slučaja
pre 9 meseci
Prevod
The player from Australia had claimed that he hadn't received his credits from winning three tournaments, which amounted to approximately $129,600 AUD, $10,135 AUD, and a small runners-up prize. He also had a pending withdrawal of $500 AUD, which he doubted would be paid out. The player had reported that the casino acknowledged his winnings but blamed a system error for the delay in payment. We asked the player for further clarification regarding the disputed amount, as it seemed to reflect the entire prize pool rather than his individual winnings. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide a resolution.
Igrač iz Australije je tvrdio da nije dobio svoje kredite za osvajanje tri turnira, što je iznosilo približno $129,600 AUD, $10,135 AUD, i malu nagradu za drugoplasirane. Takođe je imao na čekanju povlačenje od 500 AUD, za koje je sumnjao da će biti isplaćeni. Igrač je prijavio da je kazino priznao njegov dobitak, ali je okrivio sistemsku grešku za kašnjenje u plaćanju. Zamolili smo igrača za dalje pojašnjenje u vezi sa spornim iznosom, jer se činilo da odražava ceo nagradni fond, a ne njegov pojedinačni dobitak. Međutim, zbog nedostatka odgovora od strane igrača, nismo bili u mogućnosti da nastavimo sa istragom niti da damo rešenje.
Završio sam sa dobicima na tri nedavna turnira i oni neće dati kredite. Takođe čekam na povlačenje za koje ne verujem da će doći
I've finished with winnings in three recent tournaments and they will not provide the credits I'm also waiting on a withdrawal which I don't believe wil come
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Da li sam dobro razumeo da su vaše uplate još uvek na čekanju na nalogu bez obrade?
Možete li da navedete pre koliko dana su zatražene vaše povlačenja ili kada su turniri završeni?
Da li je vaš nalog već uspešno verifikovan?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu, posebno ako je to vaše prvo povlačenje. Zato savetujemo igračima da budu strpljivi i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam radosnu, uspešnu i zdravu novu 2024. godinu, a mi ćemo vam se javiti u najkraćem mogućem roku.
Dear damoroy1984,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that your payments are still pending inside the account without being processed?
Could you please specify how many days ago were your withdrawals requested or when the tournaments were completed?
Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Prvi turnir u kojem se duguju dobici zatvoren je 26. ili 27. decembra.
Tokom komunikacije lucki7even je potvrdio da jesam pobedio i pobednički krediti bi bili prebačeni na muli račun i to se jednostavno nikada ne dešava.
prvo su mi rekli da će doći doći će sada, kažu da je to sistemska greška i da to treba ručno da uradi menadžer, svaki put kada zatražim da razgovaram sa menadžerom, oni kažu da nije moguće.
Juče su se vratili i rekli da se krediti ne mogu ručno preneti, samo moramo da sačekamo sistem.
Kredit koji se duguje za ovaj testament je približno 129.600,00 AUD
Povlačenje je obrađeno možda 24. i odobreno je da ih kupim 27. decembra, potpuno svesni da je ovo još malo rano, ali sam veoma oprezan zbog gore navedenog.
Iznos koji se duguje za ovu je 500,00 AUD
I
Druga dva turnira su zatvorena juče, još uvek nema primljenih kredita.
Dobitni krediti za ovaj bi trebalo da budu 10.135,00 dolara
Tu je i mala nagrada za drugoplasirano oko 50-100 evra iz nekog razloga što nemam snimak ekrana.
Takođe imam većinu transkripata ćaskanja iz vremena kada smo ćaskali.
Hello good morning thanks for your response.
The first tournament the in have winnings owed from closed on either the 26th or or the 27th of December.
During communication lucky7even has confirmed yes I did win and the winning credits would be transferred to muly account and it just never happens.
first they were telling me it will come it will come now they say it's a system error and needs to be done manually by a manager, everytime I request to speak to a manager they say not possible.
Yesterday they come back and said the credits can not be transferred manually we just have to wait for the system.
The credits owed for this will is approximately $129,600.00 AUD
The withdrawal was was processed on the maybe the 24th it was approved to buy them on 27th of December fully aware this still be a little early but I'm very wary because of the above.
The amount owed on this one is $500.00 AUD
And
The other two tournament closed yesterday, still no credits received.
The winning credits for this one should of been $10,135.00
There is also a small runners up prize owed for around 50-100 euro for some reason I don't have a screen shot of it.
I've also got most of the chat transcripts from the times we have chatted.
Hvala vam što ste odgovorili. Izvinjavam se ako sam pogrešno protumačio prosleđene snimke ekrana, ali ne mogu da pronađem nijednu nagradu koja odgovara iznosu koji ste naveli kao sporni iznos. Jedine brojke koje vidim pored vašeg nadimka su 1.500 i 2.000 dolara.
Možete li nam dati pojašnjenje u vezi sa spornim iznosom? Čini se da odražava ceo nagradni fond, a ne vaše pojedinačne dobitke.
Hvala vam.
Hi damoroy1984,
Thank you for responding. I apologize if I misinterpreted the forwarded screenshots, but I cannot locate any prize matching the amount you indicated as the disputed sum. The only figures I observe next to your nickname are $1,500 and $2,000.
Could you kindly provide clarification regarding the disputed amount? It appears to reflect the entire prize pool rather than your individual winnings.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear damoroy1984,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Sa žaljenjem vas obaveštavamo da moramo da odbacimo ovaj konkretan slučaj zbog nedostatka odgovora igrača na naše poruke i pitanja. Kao rezultat toga, nismo u mogućnosti da nastavimo sa bilo kakvom daljom istragom niti da pružimo potencijalna rešenja za rešavanje ovog problema. Međutim, želimo da naglasimo da igrač zadržava mogućnost da ponovo otvori ovu žalbu u bilo kom trenutku u budućnosti ako odluči da to učini. Ostajemo otvoreni i voljni da pomognemo u rešavanju problema ako igrač odluči da nastavi komunikaciju.
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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