LuckyBlock Casino - Povlačenje igrača je odloženo zbog navodnog kršenja.

Won money from a free bonus. Eagered the required amount. After wining i withdrawed. Didn t let me. Contacted support. Got told i breached terms of service over 5eur bet. They were onky a few bets, whoch they didn t mwntion in the email to begin with. Also they told that the bets over 5eur don t count, which they didn t, not that the whole bonus was lost. Wasted time and got scammed. I saw online many other people with similar experiences i hope everyone gets their money back. They have multiple casinos

And scam.

Dear Luckblockscam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus T&Cs and I found this:

4.There is a maximum bet amount per round using Bonus Funds equal to $/€5

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well. Thank you in advance for your reply.

Best regards,

Kristina

Hello i have replied depper in the forum.

1.They have fake reviews on trustpilot. Check the 1 star reviews.

2.They closed my account for no reason and they don t respond.

3.they should ve stopped letting me play if bonus wasn t redemable - they letted me play and after that they rejected my withdrawals.

Thank you for your reply, Luckblockscam. If you wish to proceed with this complaint, please get back to my initial message and provide all the required information.

Dear Luckblockscam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am receving no response from them on why they closed my account. It s clearly something wrong, let s just assume that my bonus money didn t follow the rules. THEN WHY CLOSE MY ACCOUNT AFTER CONTACTING SUPPORT ABOUT THIS AND NOT RESPONDINF TO ANY EMAIL?



Dear Luckblockscam,

After reviewing the details provided, it appears that you have breached the terms of the bonus, which specifically states that the maximum bet allowed is €5, and any violation of this term can result in the confiscation of winnings.

Since you have confirmed that you placed bets exceeding the €5 limit and failed to provide all the required evidence and information (even though I asked multiple times and gave you more than two weeks to do so), we are unable to proceed with this complaint in your favor. We can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

I would kindly advise you to review the terms thoroughly when claiming any future bonuses to avoid such issues.

I understand this may be disappointing, but I hope this helps clarify the situation. If you have any further questions or need additional clarification, please feel free to reach out.

I hope we will be able to help you in the future should another issue arise.

Thank you in advance for your understanding.

Best regards,

Kristina