Zdravo,
hvala vam što ste odobrili moju žalbu i na vašem brzom odgovoru.
Ovo je moj prvi put da igram u Lucki Block kazinu i takođe moje prvo povlačenje novca.
Opklada koju sam stavio bila je na sportski meč sa početnim depozitom od oko 2.300 USDT.
Dao sam sve od sebe da ovo povučem, ali Lucki Block nastavlja da šalje automatske odgovore u svom ćaskanju uživo.
Baš danas su mi tražili JOŠ JEDAN selfi sa ličnom kartom. Ovo je drugi put.
Dokumenti koje sam im dao u početku su svi bili u dobrom stanju.
Prvo su se požalili da sam isekao okolinu kada sam slao svoje lične fotografije.
Zatim su tražili .pdf dokument računa za komunalne usluge, jer očigledno snimak ekrana nije bio dovoljan.
Ja sam im dao te dokumente na njihov zahtev. Posle toga su tražili drugačiji račun za komunalije. I to sam dostavio.
Danas traže drugačiji selfi sa mojom ličnom kartom pored lica. Opet sam dao drugačiji, iako je prvi koji sam dao bio savršen.
Oni to rade namerno u ovom trenutku kako bi sprečili povlačenje svim sredstvima. Što im više dokumenata pružim, oni samo traže više uz automatske odgovore. U ovom trenutku sam vrlo siguran da samo kradu moje podatke. Nisam se susreo sa takvim procesom čak ni dok sam radio KIC za renomirane kompanije kao što je Binance.
Umesto da mi kažu šta nije u redu sa mojim dokumentima, oni mi šalju jedan po jedan e-mail govoreći da im treba drugi Ks dokument, umesto da im na licu mesta kažu to i to. Oni užasno namerno odlažu ceo ovaj proces i ne žele da se povuku. Ni ja nisam imao uspeha sa pravilnom komunikacijom, sve što dobijam su neljudski automatizovani odgovori.
Hello,
thank you for approving my complaint and for your swift response.
This is my first time playing at Lucky Block Casino and also my first withdrawal.
The bet I placed was on a sports match with an initial deposit of around 2,300 USDT.
I‘ve tried my best getting this withdrawn, but Lucky Block keeps sending automated responses in their live chat.
Just today they asked me for ANOTHER Selfie with my ID. This is the second time.
The documents I have provided them initially were all in good condition.
First, they complained that I cropped my surroundings out when sending my ID photos.
Then, they demanded a .pdf document of an utility bill, because apparently a screenshot wasn‘t enough.
I provided them with those documents upon their request. After that, they demanded a different utility bill. I have supplied that also.
Today they are asking for a different selfie with my ID next to the face. I provided a different one again, even though the first one I provided was perfect.
They are doing this on purpose at this point to prevent a withdrawal by all means. The more documents I provide them, they just keep asking for more with automated responses. At this point I am very sure they are just stealing my data. I have not encountered such a process even while doing KYC for reputable companies like Binance.
Instead of telling me what is wrong with my documents, they send me one e-mail at a time saying they need a different X document, instead of saying they need this and that on the spot. They‘re terribly delaying this entire process on purpose and won‘t withdraw whatsoever. I didn‘t have any success with proper communication either, all I get are non-human automated replies.
Automatski prevedeno:
