Zdravo Nik! Da bismo odgovorili na vaša pitanja, proces verifikacije je pokrenut od trenutka kada sam podneo zahtev za povlačenje. Nisam imao problema sa otvaranjem svog naloga ili finansiranjem svog naloga, što smatram da je crvena zastavica. Pretpostavljam da bi renomirani kazino koji je bio istinski zabrinut za sprovođenje AML i KIC procedure zatražio dokumente pre nego što bi bilo kakav depozit mogao da se uplati na račun. Umesto toga, zaista se čini da koriste KIC i AML kao opravdanje za neisplatu dobitaka igračima koji pobeđuju. Na osnovu drugih žalbi koje čitam, čini se da primenjuju KIC samo kada je povlačenje značajnog iznosa.
Nisam tražio nikakve bonuse u kazinu, iako verujem da je moj račun pripisan rejkbeku kao deo registracije novog igrača, ali sam skoro 100% siguran da to nema nikakve veze sa tim.
Što se tiče poslednjeg puta kada sam razgovarao sa njima.... Kontaktiram ih nekoliko puta dnevno preko alatke za ćaskanje, ali su prestali da mi odgovaraju na mejlove čim su mi sredstva zaplenjena. Poslao sam e-poštu:
complaints@luckyblock.com help@luckyblock.com affiliates@luckyblock.com
Svi moji mejlovi su ostali bez odgovora/zanemareni. Odbijaju da preciziraju konkretan razlog. Kažu mi samo da nisam prošao verifikaciju i da je odluka interno doneta i da je odluka konačna i da o tome neće dalje raspravljati. Zatim će poslati vezu koja me usmerava na uslove korišćenja usluge. Kontaktiram ih preko ćaskanja skoro svakog sata sa sledećom porukom:
„Zdravo! Obradite moj zahtev za povlačenje ili poništite depozite na računu 🙂 "
„Ako ne možete da mi pomognete u vezi sa mojim upitom, pošaljite ovo ćaskanje članu Uprave kazina"
Sada mi prete da će me blokirati u ćaskanju. Čim se poveže sa agentom, oni odmah prekidaju ćaskanje jer me već svi znaju.
Agenti jednostavno odgovaraju skriptiranim odgovorom i nude vrlo malo pomoći.
Ali odbijam da odustanem. Neću samo da se prevrnem i primim udarac. Ja ću se baviti ovim sve dok ili ne obrade moj zahtev za povlačenje ili ne ponište depozite koje sam napravio na računu. Dok ne urade jednu od te dve stvari. Neću se smiriti jer sam konfiskacijom dobitaka pošteno i pošteno osvojio i odbijanjem da poništim depozite koje sam uplatio na račun oni čine krađu. Pogotovo kada odbijaju da elaboriraju šta je razlog.
Kao što sam rekao, potpuno sam spreman da angažujem pravnog savetnika. Jedini problem je što ne znam pod koju oblast stručnosti bi ovo spadalo i pošto imam posla sa onlajn entitetom bez fizičke poštanske adrese, to će biti posebno nezgodno. Takođe verujem da im je licenca istekla od januara 2024.
Ne radi se o količini. Samo 1400 USD je još uvek lepa promena. Međutim, za mene je to princip. Ne želim da drugi igrači postanu žrtve ovog kazina i aktivno pišem što više pritužbi i recenzija sa što više sajtova, upozoravam druge igrače na opasnosti. Ne radim to da okaljam tamošnji ugled, već da spasim druge da ne postanu njihov plen.
Hi Nick! To address your questions the verification process was triggered from the moment I made a withdraw request. I experienced no issues with opening my account nor funding my account which I feel is a red flag. I would assume that a reputable casino that was genuinely concerned with enforcing AML and KYC procedure would request documents before any deposit could be made on the account. Instead, it really seems like they are using KYC and AML as a justification for not paying out winnings to players who win. Based on other complaints I'm reading they seem to enforce KYC only when the withdraw is of a significant amount.
I did not claim any bonuses in the casino, although I believe my account was credited with rakeback as part of there new player sign up, but I am almost 100% certain that it has nothing to do with that.
As for the last time I've spoken to them.... I contact them several times a day via the chat tool, but they stopped responding to my emails the moment my funds were confiscated. I have emailed:
complaints@luckyblock.com help@luckyblock.com affiliates@luckyblock.com
All of my emails have gone unanswered/ignored. They refuse to elaborate on the specific reason. They only tell me that I have failed verification and that the decision was made internally and that the decision is final and they will not discuss it any further. Then they will send a link that directs me to there terms of service. I contact them through chat almost every hour with the following message:
"Hello! Please kindly process my withdraw request or kindly reverse the deposits made on the account 🙂 "
"If you cannot assist me with my inquiry, please escalate this chat to a member of Casino Management"
They are now threatening to block me from the chat. As soon as It connects to an agent they are immediately ending the chat because they all know me by now.
The agents simply respond with a scripted response and offer very little assistance.
But I refuse to give up. I will not just roll over and take the hit. I will pursuit this until they either process my withdraw request or they reverse the deposits that I made on the account. Until they do one of those two things. I WILL not rest because by confiscating winnings I won fair and square and by refusing to reverse the deposits I made on the account they are commiting theft. Especially when they refuse to elaborate as to what the reason is.
As I have stated, I am fully prepared to hire legal counsel. The only issue is I do not know what area of expertise this would fall under and because I am dealing with an online entity with no physical mailing address it's going to be especially tricky. I also believe that their license is expired as of January 2024.
It's not about the amount. It's only $1400 USD that's still a nice chunk of change. For me though, it's the principle. I do not want other players to fall victim to this casino and I am actively writing as many complaints and reviews with as many sites as I can warning other players of the dangers. I am not doing so to tarnish there reputation, but to save others from falling prey to them.
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