Poštovani Steko90,
Da, biće potrebno mnogo duže ako ne sarađujete i ne pružite mi potrebne detalje i informacije. Veoma je lepo što ste kontaktirali svoju banku, ali do sada smo dobili samo bankovni izvod iz novembra 2022. godine, koji je nerelevantan zbog ažuriranja dobijenog od kazina – navodno je izdato novo povlačenje na drugi način plaćanja , za koje još uvek nemamo više detalja. Pored toga, malo sumnjivo izgleda dato saopštenje iz novembra 2022, gde u potpunosti nedostaju glavni znaci zvaničnih dokumenata. Dakle, za sada govorimo samo o vašim potraživanjima protiv kazina, bez ikakvih dokaza.
Trudimo se da pomognemo igračima u rešavanju njihovih problema, ali takođe zahtevamo saradnju i podatke/dokumente od njih ako je potrebno da bismo dovoljno pregledali slučajeve na našoj strani. Više puta sam vas pitao za detalje i podatke, a vi mi ništa niste poslali.
Dakle, opet, da dalje nastavite sa svojim problemom, i poslednji put – „molite li da kontaktirate svoju banku i da joj dostavite sve podatke i detalje koje ste dobili od kazina (dokumenti za potvrdu plaćanja), i podelite sa mnom rezultate istrage?"
Mislim na svu komunikaciju između vas i vaše banke/provajdera načina plaćanja, kao i njihovu potvrdu o primljenim ili neuspešnim uplatama. Trebalo je da se izvrši novo povlačenje na drugi način plaćanja, pa stoga moramo da vidimo sve detalje i dokaze.
Imajte na umu da ako niste u mogućnosti i voljni da sarađujete u rešavanju vašeg problema i date mi potrebne detalje, bojim se da ćemo biti primorani da razmislimo o odbijanju žalbe.
Hvala na razumevanju. Radujemo se Vašem odgovoru.
Dear Steko90,
Yes, it will take much longer if you fail to cooperate and provide me with the required details and information. It is very nice that you contacted your bank, but until now, we have been provided with only a bank statement from November 2022, which is irrelevant due to the update received from the casino - there was allegedly a new withdrawal issued to another payment method, for which we still do not have any further details. In addition, the provided statement from November 2022 looks a bit suspicious, where the main signs of official documents are missing completely. So, for now, we are talking about only your claims against the casino's claims, without any supporting evidence.
We try to help players in resolving their issues, but we also require cooperation and data/documents from them if it is needed to review cases sufficiently on our side. I have asked you several times for details and data, and you have not sent me anything.
So, again, to further proceed with your issue, and for the last time - "could you please contact your bank and provide it with all the data and details you received from the casino (payment confirmation documents), and share with me the results of the investigation?"
I mean all the communication between you and your bank/payment method provider, as well as their confirmation of the received or unsuccessful payment(s). There should have been a new withdrawal made to another payment method, and therefore, we need to see all the details and evidence.
Please note if you are not able and willing to cooperate in resolving your issue and provide me with the necessary details, I am afraid we will be forced to think about complaint rejection.
Thank you for understanding. Looking forward to hearing from you.
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno:
Imejl iz kazina da je moj nalog verifikovan. Oni samo ponište svako moje povlačenje i bankovni novac na kazino račun i uvek pronađu isti glupi razlog. Zato vas molim, pomozite mi sa ovim. Hvala vam.
