Dragi Mihal i thearnabkar2002 ,
Nakon daljeg pregleda naloga i aktivnosti klijenta, možemo potvrditi da nam je ovog korisnika označio tim za prevare provajdera kao da se kladio na svih 37 ishoda sa namerom da postigne množilac munje (koji je do 500 puta veći od opklada za običan munjevit rulet ili 2000k na drugu varijantu munjevitog ruleta).
Zbog prirode opklada i povraćaja prilikom pokrivanja cele tabele, i dok bi igrač u većini slučajeva izgubio deo opklade, svaki pogodak na množilac munje bi mu omogućio da nadoknadi ovu razliku i na kraju mu omogući da ostvari profit na minimalni rizik.
Iz tog razloga korisnik je bio ograničen, iako je ovaj proces u ovom slučaju bio ispod uobičajenih očekivanja gde je korisniku trebalo da bude dozvoljeno da prvo unovči preostala sredstva (nakon što je uobičajeni dokument KIC ispunjen u skladu sa našim uobičajenim zahtevom za 1. isplatu).
Obratili smo se igraču da pruži dokaz lične karte i dokaz adrese i dozvolili smo mu da se prijavi kako bi učitao ove dokumente i zatražio isplatu – kada dokumenti budu uspešno verifikovani, mi ćemo obraditi povraćaj sredstava i zadržati nalog trajno onemogućenim.
Nadamo se razumevanju i saradnji.
Srdačan pozdrav,
LuckiDreams Team
Dear Michal and thearnabkar2002,
After further review of the customer's account and activity, we can confirm that this user was flagged to us by the provider's fraud team as having been observed to bet on all 37 outcomes with the intent of hitting the lightning multiplier (which is up to 500x the bet for regular lightning roulette or 2000x on another variant of lightning roulette).
Due to the nature of the bets and returns when covering entire board, and whilst player would be in most cases lose a portion of the bet, any hit on the lightning multiplier would allow to recoup this difference and ultimately allow him to turn a profit at minimal risk.
For this reason user was restricted, although this process in this case fell short of the usual expectation where user should have been allowed to first cashout his remaining funds (after the usual document KYC is fulfilled in accordance with our usual 1st cashout requirement).
We reached out to player to provide proof of ID and proof of address, and allowed him to login to upload these docs and request a cashout - once the documents are successfully verified, we will process the refund of the balance and keep account permanently disabled.
We hope for understanding and cooperation.
Best regards,
LuckyDreams Team
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