The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved as it was identified that the withdrawal had been declined due to bank initials. The player confirmed that the matter was now settled.
Igrač iz Holandije je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije bio primljen. Problem je rešen jer je utvrđeno da je povlačenje odbijeno zbog inicijala banke. Igrač je potvrdio da je stvar sada rešena.
dobar dan,
ista žalba kao i ranije. Kazino odbija moje povlačenje iz nepoznatih razloga. Ranije sam imao povlačenje nakon što sam poslao poštu oko 20 puta. Konačno su platili i obećali da će biti bolji. Opet sam igrao (možda glupo?) Sada sam osvojio 2000€ i opet počinje isto sranje. Odbijte, odbijte bez razloga. Moj nalog je verifikovan, depoziti i povlačenja pre .... Zato vas molim za pomoć. Ovo je takođe kasno vreme!
Goodday,
same complain as earlier. Casino declines my withdrawal for unknown reasons. I had a withdrawal before after mailing about 20 times. Finally they paid and promised to be better. I played again ( maybe stupid?) Now I won 2000€ and the same shit startas again. Decline, decline with no reason. My account is verified, deposits and witdraws before …. So please help. This is also the laat time!
Dear Soof,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Slučaj rešen. Nije se radilo o kašnjenju, već o odbijanju zbog inicijala banke. Rešili smo to! Hvala vam!
Case solved. It wasn’t about the delay but the declining because of the bank initials. We solved it! Thank you!
Draga Soof,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima u vezi sa onlajn kazinom.
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Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear Soof,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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