Draga dailei123,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Kada tražite samoisključivanje, ključno je da jasno navedete razlog zašto želite da se vaš nalog deaktivira i navedete vremenski period za izuzimanje. Pored toga, linija predmeta e-pošte treba da bude jasno označena i lako prepoznatljiva, pošto podrška za kazino svakodnevno prima mnogo zahteva. Dobro struktuiran zahtev povećava šanse da se vaše samoisključivanje brzo obradi.
Evo primera kako vaš zahtev treba da bude formatiran:
Naslov e-pošte: Zahtev za samoisključivanje
Informacije o igraču:
ime:
prezime:
Datum rođenja:
Prijava u kazino:
Adresa e-pošte:
Poruka:
„Pozdrav LuckiMak Casino,
Pišem da vas obavestim da želim da se odmah isključim iz ovog kazina i da ne primam bilo koji marketinški materijal u vezi sa kockanjem na minimalni period od [KSKSKS meseci/godina/život]. Razlog moje odluke je [KSKSKS].
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje tokom ovog perioda, a samoisključenje se ne može ukinuti pre isteka dogovorenog vremenskog okvira."
Molimo pošaljite drugu e-poštu na email@luckymax.support i CC me at petronela.k@casino.guru . Ako postoje druge opcije za kontakt, kao što su ćaskanje uživo ili VhatsApp, preporučujem da isprobate i one i sačuvate snimke ekrana svih relevantnih komunikacija.
- Pored toga, da li biste mogli da prosledite sve prethodne e-poruke ili poruke koje dokazuju da ste već tražili samoisključivanje? Ovo bi nam pomoglo da bolje razumemo vaš slučaj i da vam pružimo efikasnu podršku.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. U međuvremenu, cenimo vaše strpljenje nakon što odgovorite i istražujemo problem.
Hvala unapred na odgovoru i saradnji.
Srdačan pozdrav,
Petronela
Dear dailey123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
When requesting self-exclusion, it is crucial to clearly state the reason why you want your account to be deactivated and specify the time period for the exclusion. Additionally, the email subject line should be clearly marked and easily recognizable, as casino support receives many requests daily. A well-structured request increases the chances of your self-exclusion being processed promptly.
Here’s an example of how your request should be formatted:
Email Subject: Self-Exclusion Request
Player’s Information:
First name:
Last name:
Date of Birth:
Casino Login:
Email Address:
Message:
"Greetings LuckyMax Casino,
I am writing to inform you that I wish to exclude myself immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of [XXX months/years/lifetime]. The reason for my decision is [XXX].
I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed timeframe."
Please send another email to email@luckymax.support and CC me at petronela.k@casino.guru. If there are other contact options, such as live chat or WhatsApp, I recommend trying those as well and saving screenshots of all relevant communication.
- Additionally, could you please forward any previous emails or messages proving that you already requested self-exclusion? This would help us better understand your case and support you effectively.
I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
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