zdravo
Napravio sam zahtev za povlačenje od 3250 evra. Verifikovan moj nalog. Stavili su zahtev u statusnu obradu, rekavši mi da je novac poslat na gatevai.
Međutim, bez ikakve poruke, poništili su povlačenje. Nakon kontaktiranja ćaskanja uživo, rekli su mi da nisam ispunio uslove i uslove. Dokaz koji su dali su bile opklade tokom drugih bonusa (pre toga izgubljene). Kada su me pitali o založenom bonusu (u kojem sam upoznao sve njihove T&C), nisu mogli dati ID opklade.
Rekli su da su prešli na viši nivo podrške i da bi trebalo da ih kontaktiram sutra. Ali iznenada je odluka postala konačna bez objašnjenja.
Siguran sam da sam ispunio njihove zahteve. Zato sam o tome razgovarao u livechatu. Činilo se kao da su prepoznali grešku, jer je situacija eskalirala na viši nivo podrške. Takođe, nisu mogli da daju ID BET-a u kojem sam prekršio uslove. Jedina lična karta koju su dali, mogao sam da dokažem da je to bila tokom drugog Bonusa.
Pogledajte prilog za referencu.
Hi,
I made a withdrawal request of 3250 euro. Verified my account. They put the request in status processing, telling my the money was sent to the gateway.
However, without any message, they voided the withdrawal. After contacting live chat, they told I did not met the T&C. The proof they gave, were bets during other bonuses (lost before). When asking about the wagered bonus (in which I met al their T&C's), they could not give the bet ID's.
They said they escalated to senior support and I should contact them tomorrow. But suddenly, decision became final without explanation.
I'm sure I met their requirements. Therefore I discussed this in livechat. It seemed like they recogised the mistake, because the situation was escalated to senior support. Also, they could not provide the BET id in which I breached the terms. The only ID they gave, I could prove it was during a different Bonus.
See attachment for reference.
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