Dragi nevboi666,
Hvala vam puno što ste podneli žalbu. Veoma mi je žao što čujem za vaše negativno iskustvo.
Prvo, želeo bih da vam objasnim koja je razlika između zatvaranja naloga i samoisključenja:
Zatvaranje naloga je jednostavno i gotovo da nema uticaja - igrač često može jednostavno ponovo da otvori nalog u bilo kom trenutku, a kazino nema obavezu da zaštiti igrača.
Ako igrač uspešno izvrši samoisključivanje, kazino se slaže da neće otvoriti ovaj račun ili ako da samo pod određenim okolnostima
(nakon perioda hlađenja, a to se ne može učiniti za igrače koji su zavisni/sa problemima s kockanjem).
Kao što obaveštavamo u našem članku o globalnom samoisključenju: https://casino.guru/current-state-of-self-ekclusion
„Pošto nijedan globalni standard trenutno nije na snazi i svaka jurisdikcija ima svoj skup pravila o samoisključenju, mogu se pronaći velike razlike među pojedinačnim zemljama i njihovim politikama samoisključenja.
Lukki kazino je licenciran pod Curacao Antillephone NV https: //casino.guru/licensing-authorities/curacao-license-3
Samoisključivanje
Trenutno ne postoji način da se odjednom samoisključi iz svih kazina sa licencom na Kurasau. Morate se samoisključiti u svakom kazinu pojedinačno. Iako kazina sa licencom Antillephone NV moraju ponuditi igračima mogućnost da se samoisključe, čini se da ne postoji posebna procedura, tako da je jedina opcija da provere veb lokaciju kazina ili da kontaktiraju operatera kazina i pitaju ih za uputstva.
Ako imate otvorene naloge u drugim onlajn kazinima, želeo bih da vam skrenem pažnju na naš alat za pomoć pri samoisključenju https://casino.guru/global-self-ekclusion-initiative/assistance-tool
Ovaj alat će vam olakšati da blokirate svoje kazino naloge u više kockarskih ustanova istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete.
Ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku ( https://casino.guru/problem-gambling-help-centers#cnt_16=true )
Kao deo naše Globalne inicijative za samoisključivanje, udružili smo se sa BetBlocker-om, dobrotvornom organizacijom registrovanom u Velikoj Britaniji koja pruža besplatnu uslugu za podršku ljudima širom sveta. Više informacija o našoj inicijativi možete pronaći ovde ( https://casino.guru/global-self-ekclusion-initiative ) i o BetBlocker-u ovde ( https://betblocker.org/ ).
BetBlocker, koji podržava sedam jezika, se brzo i lako instalira na više uređaja, za samo 2 minuta. Jednom instaliran, blokira pristup preko 84.230 veb lokacija za kockanje i radi tiho u pozadini. Usluga se može koristiti anonimno i pomaže pojedincima da bezbedno i na odgovarajući način upravljaju svojim pristupom kockanju, bilo da to znači potpuno ograničenje ili ograničavanje pristupa tokom ranjivih perioda.
Pored toga, BetBlocker uključuje listu od 824 sajta sa informacijama o kockanju. Ovi sajtovi prvenstveno informišu korisnike o uslugama kockanja i reklamiraju ih. Možete izabrati da uključite ove sajtove u svoje ograničenje tako što ćete označiti polje za potvrdu. Međutim, ako imate stalnu žalbu protiv operatera kockanja, nemojte označiti ovo polje, jer će vas to sprečiti da pristupite i veb lokaciji Casino.Guru.
- Da li biste bili ljubazni da mi prosledite zahteve za zatvaranje naloga na koje kazino nije reagovao? Moja adresa e-pošte je tomas@casino.guru
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear newboy666,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can often simply reopen the account anytime, and the casino has no obligation to protect the player.
If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances
(after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
As we inform in our article on global self-exclusion: https://casino.guru/current-state-of-self-exclusion
"Because no global standard is currently in effect and every jurisdiction has its own set of self-exclusion rules, big differences among individual countries and their self-exclusion policies can be found."
Lukki Casino is licensed under Curaçao Antillephone N.V. https://casino.guru/licensing-authorities/curacao-license-3
Self-Exclusion
There is currently no way to self-exclude from all Curacao licensed casinos at once. You must self-exclude at each casino individually. Although Antillephone N.V. licensed casinos must offer players the opportnuity to self-exclude, there does not appear to be a specific procedure in place so the only options are to check the casino's website or to contact the casino operator and ask them for instructions.
If you have open accounts in other online casinos I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool
This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
If gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_16=true)
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
- Would you be so kind as to forward me the account closure requests that the casino didn't act upon? My email address is tomas@casino.guru
Thank you very much in advance for your reply.
Best regards,
Tomas
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