The player from Ireland had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. After multiple communications, three withdrawals were eventually paid out, but the player still had three new outstanding withdrawals totaling 4,000 euros. Concerns regarding account security and a password reset request were raised. The issue was resolved by extending the investigation period, but ultimately, the complaint was rejected due to the player's lack of response.
Igrač iz Irske je zatražio povlačenje manje od dve nedelje pre podnošenja žalbe. Njihov novac još nije bio primljen. Nakon višestrukih komunikacija, tri isplate su na kraju isplaćene, ali igrač je i dalje imao tri nova neisplaćena povlačenja u ukupnom iznosu od 4.000 evra. Izražena je zabrinutost u vezi sa bezbednošću naloga i zahtevom za resetovanje lozinke. Problem je rešen produženjem perioda istrage, ali je na kraju žalba odbijena zbog nedostatka odgovora igrača.
Sam sam igrao na lunubet-u sa monri depozitom, tako da nisam bonus novac. Položio sam ukupno 1400 i osvojio oko 8600. Povlačim 4000 novca, jer to je maksimum koji možete da podignete. Imao sam problema sa njima ranije, podizanje koje sam uradio vratilo se na moj lunubet račun umesto na banku. I pošto su mi rekli sledeći put, uradiće to odmah umesto mene. Inače, više nisam hteo da koristim nalog. Sada, nakon povlačenja, još uvek pemding. Bio sam 7 sati u ćaskanju, poslao sam 45 mejlova, ali oni čak ni ne odgovaraju na pitanja. Vrlo senovito. Mislim da je ovo prevara. Ne odgovaraju normalno, zatvorili su razgovore jer nemaju odgovor.
I was playing at lunubet with monry deposit myself so not bonus money. I deposit in total 1400 and won around 8600. I withdraw 4000 of the money , becuase thats what is the max you can withdraw. I had problems with them before , the withdrawal i did the came back to my lunubet account instead of my bank. And after they told.me next time they will do it at instant for me. Otgerwise i was not goimg tk use the account anymore. Now after wihdrawal its still pemding. I was for 7 hours in the chat send 45 mails but they dont even answer the questions. Very shady. I think this is a scam. They dont reply normally they cllosed chats because they have no answer.
Dear DOGAN19077777777772,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Hvala vam na poruci, ali to nije slučaj. Tražio sam puno vremena da verifikujem svoj nalog. Jer se bojim da će to tražiti kasnije, što traje duže. Takođe je veoma senovit. Kada sam povukao, dobio sam poruku sa pitanjem da li sam tražio resetovanje lozinke. Kada pitam o ovome, oni jednostavno ne odgovaraju na ovo pitanje. Ovo jednostavno nije u redu. Zatvaraju razgovore i pre nego što odgovore. Siguran sam u to. Kako se ovo može oceniti sa 7,5?? To je prevara.
Thank you for yiur message .but this is not the case. I asked cpuple of time to verifie my account. Because i am afraid they will ask for this later which takes longer time. Also its very shady. When i did the withdraw i got a message ask if i asked for password reset. When i ask about this they just dont answer this question. This is just not right. They close chats even before they answer. I am sure of it. How can this be rated 7.5 ?? Its a scam.
Sada imam 4000 na svom računu neisplaćenih sredstava. I 11.300 na moj račun. Ne mogu da ih povučem jer možete imati samo 3 auta
tanding povlačenja. Tražio sam verifikaciju i kažu da nije potrebna. Molim vas pokušajte da mi pomognete. Već sada će biti problema. Obećali su mi više puta da danas rešim problem. Zvao sam svoju bankovnu vizu. Sve je bilo u redu. Rekli su da smo na tome. Naš tim to već proverava itd. I onda dajte nejasne odgovore. Pogledao sam mnogi ljudi su imali ove probleme čak i sa 250 evra. Ja sada govorim o 15.000 evra.
I have now 4000 on my account oustanding withdrawal. And 11.300 on my account itself. I cant withdaw these because you can have only 3 outs
tanding withdrawals. I asked for a verification and they say its not needed. Please try to help me. I already now there is going to be issues. They promised me mutiple times to fix the problem today. I called my bank visa. Everything was right. They said we are on it. Our team is already checking it etc. And then give shady answers. I looked it up many poeple had this problems even with 250 euros. I am talking about 15.000 euro now.
Takođe osećam da bi mogli da urade nešto sa mojim nalogom.
Also i feel like they could do something with my account.
zdravo
Zar ovo nije nenormalno? Pogledajte priloge 
Hello ,
Is this not abnormal ? See attachments
zdravo
Započeo sam novi razgovor. I pogledajte šta se ponovo dešava. Čak ni ne odgovaraju. 
Hi ,
A new chat i started. And look what happens again. They dont even answer.
Zdravo, takođe želim da napomenem da se plašite da će nešto uraditi na mom nalogu. Imam ukupno 11.300 salda i 4000 nepodmirenog novca.
Hello , i also want to noted that u am scared thet will do something ti my account. I have in totaal 11.300 balance and 4000 withdrawel money outstanding.
Ovo je moj bilans i povlačenje u ovom trenutku. Želim da imam dokaz. Napravio sam screenshosd svih mejlova, ćaskanja uživo. Zvao banku i vizu telefonom
This my balance and withdrawal at the moment. I want to have proof. I made screenshosd of everything mails , live chat. Called the bank and visa by phone
zdravo
Ovo je status u ovom trenutku kada samo zatvaraju razgovore. 
Hello ,
This is the statusa at the moment they just keep closing chats.
Izbegavaju i ignorišu sva moja pitanja. I daj mi ovo kao odgovor.
Zdravo Dogan!
Sačekajte povlačenje, već sam vam dao sve informacije
They avoid amd ignore al my questions . And give me this as answer.
Hello Dogan!
Please wait for your withdrawal, I have already given you all the information
zdravo
Kako mogu da kontaktiram komisiju za kockanje? Ako neće pomoći?
Hi ,
How can i contact the gamblimg comission ? If they will not help ?
zdravo, 3 isplate su isplaćene. nakon mnogo slanja e-pošte i onlajn ćaskanja. sada imam 3 nova povlačenja otvorena. od 4000 evra. i stanje od 7500 evra.
Obećano mi je da će nova povlačenja biti na mom računu u roku od 72 sata.
ovo vidim kao priliku za lunubet da dokaže da su pouzdani.
zato želim da ovaj slučaj ostane otvoren za dobro obe strane.
davaću svakodnevno ažuriranje o tome kako ide.
naravno da sam napravio snimke ekrana i video snimke ovoga.
Takođe želim da napomenem da sam i dalje zabrinut za bezbednost svog naloga zbog resetovanja lozinke e-pošte od lunubeta koju nisam tražio.
pa pratim situaciju
hvala na vašem vremenu.
hello, the 3 withdrawals have been paid out. after a lot of emailing and online chatting. i now have 3 new withdrawals open. of 4000 euros. and a balance of 7500 euros.
i was promised that the new withdrawals will be in my account within 72 hours.
i see this as an opportunity for lunubet to prove that they are reliable.
that is why i want to keep this case open for the good of both parties.
i will give a daily update on how it is going.
of course i have made screenshots and videos of this.
i also want to mention that i am still concerned about my account security because of the email password reset from lunubet which i did not ask for.
so i am monitoring the situation
thanks for your time.
ažuriranje statusa. Sada imam 3 isplate koja još uvek nisu isplaćena, od ukupno 4000 evra. moj bilans je 7300 evra osim isplata.
Javljaću o stanju iz dana u dan.
status update. I now have 3 withdrawals that have not yet been paid out , of a total of 4000 euros. my balance is 7300 euros apart from the withdrawals.
I will report the status day by day.
Da, koristio sam isti način plaćanja.
Trebalo bi da budu danas na mom računu.
Obaveštavaću vas. Moje stanje je sada 7344 evra.
Zašto dobijam ovu grešku, pogledajte prilog 
Yes, i did use the same payment method.
They should be today on my account.
I will keep you updated. My balance is now 7344 euro .
Why am i getting this error see attachment
Dear DOGAN19077777777772,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear DOGAN19077777777772,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
