NaslovnaPritužbeLuxury Casino - Igrač se žali na konstantne gubitke.
Luxury Casino - Igrač se žali na konstantne gubitke.
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Iznos:
9.000 €
Luxury Casino
Index sigurnosti:Visok
Sigurnosni indeks
Kazina sa visokim indeksom sigurnosti obično imaju veliki broj posetilaca i mali broj nerešenih pritužbi. Igrači mogu očekivati da će igrati sigurno i da će prema njima dobro postupati u kazinima sa visokim indeksom sigurnosti.
Poslato:
31/01/2024
|
Slučaj je zatvoren : 11/02/2024
Slučaj je zatvoren
Naša presuda
Neopravdana žalba
ODBIJENO
Rezime slučaja
pre 9 meseci
Prevod
The player from Austria had been consistently losing at an online casino over a year, totaling a loss of €9000. He was dissatisfied with his persistent losses and the fees charged on every deposit. He also mentioned that he hadn't experienced similar issues with other casinos. However, we explained that luck played a significant role in casino games and suggested he read our article about Payout ratio (RTP). We also clarified that fees depended on the payment method and location. We advised him to consider playing at a different casino if he wasn't satisfied. As we hadn't received any substantial evidence of unfair practices, we couldn't take further action and had to close the complaint.
Igrač iz Austrije je konstantno gubio u onlajn kazinu više od godinu dana, sa ukupnim gubitkom od €9000. Bio je nezadovoljan svojim upornim gubicima i naknadama na svaki depozit. Takođe je napomenuo da nije iskusio slične probleme sa drugim kockarnicama. Međutim, objasnili smo da sreća igra značajnu ulogu u kazino igrama i predložili smo mu da pročita naš članak o odnosu isplate (RTP). Takođe smo pojasnili da naknade zavise od načina plaćanja i lokacije. Savetovali smo mu da razmisli o igranju u drugom kazinu ako nije zadovoljan. Pošto nismo dobili nikakve značajne dokaze o nepoštenoj praksi, nismo mogli da preduzmemo dalje radnje i morali smo da zatvorimo žalbu.
Igrao sam u luksuznom onlajn kazinu godinu dana i deponovao sam do 9000 €. Izgubio sam samo od ovog kazina. Prošlog meseca sam deponovao €4500, ali nisam dobio nikakvu vrednost, nijedan dobitak. Samo sam izgubio. Ovo nema veze sa srećom - godina bez sreće, ne razumem.
I have been playing at the luxury online casino for a year and have deposited up to €9000. I have only lost from this casino. Last month, I deposited €4500 but received no value, no winnings. I have only lost. This has nothing to do with luck - a year without any luck, I don't understand.
Ich habe eine Jahr lang bei luxury online Casino gespielt bis 9000€ eingezahlt. Von des Casino nur verlost habe letzte Monat 4500€ eingezahlt keine Leistung kein Gewinn. Ich habe nur verlost das hat nicht mit Glück zu tun ein Jahre lang kein Glück ich verstehe nicht.
Hvala vam puno što ste podneli žalbu. Želim da vas obavestim da ne možemo da pravimo slučaj samo na osnovu onoga što opisujete. Ponekad vam se može posrećiti, a ponekad ne; tako kazina i kazino igre funkcionišu. Preporučio bih da pročitate naš članak o odnosu isplate (RTP): https: //casino.guru/learn-about-games-of-chance-rtp-variance .
Ako imate više informacija koje bi pomogle našem slučaju, prosledite mi ih. Nažalost, u ovom trenutku, ako nemamo nikakve dokaze da se nešto nepravedno dešava, ne možemo ništa učiniti. Ne ustručavajte se da me kontaktirate ako postoji još nešto, što bih mogao učiniti za vas u vezi sa vašom žalbom.
Srdačan pozdrav,
Nick
Dear wali7,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Hvala vam što ste mi odgovorili, znam da to ima neke veze sa srećom, ali to ne razumem. Godinu dana, depoziti su se uplaćivali svaki dan i nijednom učinak nije dostigao 1000 evra, mislim posle jednog dana, nedelje, ali ne godinama. Depozit/isplata sa obe strane Plaćao sam provizije, sve je bilo na meni, od kazina sam dobijao samo statusne bodove i ni to nije lako. Hvala, ima nekoliko fotografija koje bi mogle biti interesantne.
želim vam prijatan dan.
Thank you for writing back, I know that it has something to do with luck, but I don't understand that. For a year, deposits were made every single day and not once did the performance reach €1000, think after one day, a week, but not for years . Deposit/withdrawal from both sides I paid fees, everything was on me, from the casino I only got status points and that's not easy either. Thank you, there are a few photos that might be interesting.
have a nice day.
Danke dass sie zurück geschrieben haben, ich weiß dass mit Glück zutun hat aber das verstehe ich nicht ein Jahre lang jedes einzelne Tag Einzahlungen getätigt wurde und keine einzige mal bis 1000€ Leistung nicht gezeigt hat hat denken nach eintag , eine Woche aber nicht Jahre lang. Ein/auszahlung von beiden Seiten ich Gebühren bezahlt alles auf mich gerechnet, von des Casino habe nur Statuspunkte bekommen und das ist auch nicht einfach nicht. Danke schön da ist ein paar Foto vielleicht ist interessant.
Feed zavisi od korišćenog načina plaćanja, vaše zemlje prebivališta ili zemlje prebivališta kazina. Sve što mogu da vam preporučim je da, ako niste zadovoljni u ovom kazinu, igrate u drugom.
Nažalost, sve dok nema relevantnih dokaza da se nešto nepravedno dešava u kazinu, ne možemo ništa učiniti.
Ako imate takav dokaz, molimo vas da ga prosledite nikolas.b@casino.guru ali do tada ćemo biti prinuđeni da zatvorimo žalbu.
Dear wali7,
Feed depends on the payment method used, your country of residence or the casino's country of residence. All I can recommend you is that if you are not satisfied in this casino, play in a different one.
Unfortunately as long as there is no relevant evidence that something unfair would be ongoing in the casino, there is nothing we can do.
If you would have that kind of proof, please forward it to nikolas.b@casino.guru but until then, we will be forced to close the complaint.
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