Hvala vam puno na odgovoru. 1 je nedavno mogao da razgovara sa jednim od članova njihovog tima.
Sofija, bila je veoma izvinjavajuća i pitala me je o svemu što bi mogla da uradi ili o čemu sam mogao da se setim i ja to cenim.
Ne bi trebalo da smišljam ideje o tome kako bi oni trebalo da postupaju sa svojim korisničkim uslugama. Ne radim za njih. Znam šta bih lično, ali to nije moj poziv, oni bi trebalo da znaju kako da se nose sa situacijom i Sofija je to uradila najbolje i ja ću joj odati priznanje,
Nisam bio nimalo ljubazan i razgovarao sam sa više agenata na ćaskanju, a takođe sam im više puta rekao da sam živeo u SAD sve ovo vreme i da niko ništa nije rekao posle depozita za depozitom za depozitom, oni su to dozvoljavali.
Bio sam uznemiren nakon što sam napravio preko 100 mBTc bez gotovinskih izlaza, ponudili su mi 25 okretaja. Kada sam pitao, nijedan agent nije mario i nije čak ni slušao. Ograničenje SAD je nedavno dobijeno i rekao sam to na ikada ćaskanju..
Sada razumem njihove pune uslove i Sofija me je malo razumela i slušala i učinila da se osećam zapravo malo cenjenim i sumirao sam mnogo stvari u našem ćaskanju.
Uključiću one u imejl o tome kako ovaj kazino to zalaže na igraču. Mislio sam da je ovo veoma podmukao način da dobijem novac igrača iz SAD. Moram da koristim druge sajtove kao primere POPUT ROOBET, pa čak i njihove sopstvene, da se danas lako može nabaviti sa tehnologijom kao što svaki kazino radi sa geolociranjem, IP adresama čak i na njihovim sajt blokira određene igre koje ne možete da igrate osim ako niste sa tog kontinenta ili tog regiona.
U okviru prava je da rade šta hoće, ali kada pričate o puno novca i etike, svi znamo šta je ovo, oni se izvlače već duže vreme i moraju da budu mnogo elegantniji od ovoga
ako poznajem nekog drugog kockara poput mene i sa kojim sam se kockao, ne prestajemo da čitamo sve na putu do kazina ili na mreži. niko zapravo nije i to je činjenica i to je samo nešto što svi verovatno u određenoj meri radimo. Mislim da to nije u redu, ali ne mislim da je to što oni rade u redu i da to samo koriste kao izgovor.
Osećam se kao da je to najgore
dva. Mislim da nijedno nije u pravu i to je priroda zveri, ali oni to mogu lakše da poprave nego što mislim da kockari mogu po mom mišljenju. Oni će izaći na vrh i neće im visi to što rade ovo.
Mislim da bi im dalo mnogo više poštovanja samo čitanje prošlih recenzija i žalbi. Oni su jedan od bolje ocenjenih kazina, tako da bi, ako bi ovo uradili, verovatno bili elitni.
Da odgovorim na vaša pitanja. Da igram od jula ili avgusta, mislim da je bila sredina jula i poslao sam ažurirani svoj profil kada sam se registrovao. Poslao sam svoju ličnu kartu preko njihovog centra za dokumente na sajtu i poslao sam e-poštom da ima moje ime i adresu na njoj koja se nalazi ovde u SAD. To sam takođe naveo nekoliko puta i nekoliko razgovora i Sofija je jedina to priznala.
Obično samo igram slotove. Ne igram baš ništa drugo tamo. Imam nekoliko igara koje mi se jako dopale, sećam se da sam mnogo igrao Mammoth Tundra Voleo sam mamu zemlju Treasures multi-fli i Elvisovu žabu sa nekim od mojih omiljenih i Igrao sam i vukove vrtnje, ne znam zašto mi se sviđaju ti koluti,
Sada je sporni iznos bio samo procena onoga što sam video u svom depozitu. Uključiću snimak ekrana tih i o tome sam razgovarao sa Sofi, konkretno nakon našeg ćaskanja, rekao sam da je to ono što ona može da uradi za mene jer više neću igraj tamo znajući da mi nije dozvoljeno i zbog svih navedenih činjenica i koliko sam puta to izjavio i dao svoje stvari učitati i saopštiti
sa njima i svim njihovim osobljem.
Rekao sam Sofiji kako može da mi pomogne. Osećam da bi bilo u njihovom najboljem interesu da mi vrate novac pošto nemam gotovinu i nisam trebalo da budem tamo.
Rekao sam im da smo oboje propustili prilike i da bih voleo da objavim recenzije gde god mogu, uključujući ovde. Ja bih bio advokat. pošto je ovo bila zajednička stvar, verujem da smo ljudi i da smo sve napravljene greške
Nadam se i čini se da bismo mogli da se dogovorimo. Poslao sam im e-poštu i nisam dobio e-poštu nakon ćaskanja.
imaju moj ID moju adresu bitkoin novčanika i ono o čemu smo razgovarali, pa se nadam da se ovo može rešiti pre nego što uopšte budete imali vremena da sve pregledate je moja nada.
Ti
Jerri
Thank you o much for your response. 1 was recently able to speak with one of their team members.
Sophia she was very apologetic and she did ask me about anything she could do or what I could think of and I do appreciate it.
I shouldn't be coming up with ideas on how they should handle their customer service I do not work for them I do know what I would do personally but that is not my call they should know well how to handle a situation and Sophia did her best and I will give her crediit,
I have been nothing about polite and I have spoken to multiple agents on chat and I have also told them multiple times that I lived in the US throughout this whole time and nobody said anything yet after deposit after deposit after deposit they kept allowing it.
I was bothered after making over 100 mBTc with no cash outs they offered me 25 spins. When I asked after no agent cared and didn't even listen. The USA restriction was recently obtained and I said it on ever chat..
I do understand their full terms and conditions now and Sophia understood and listen to me a little and made me feel actually a little bit valued and I summed up a lot of things in our chat.
I'll include those in the email about how this casino pawns it off on the player. I thought this was a very very sneaky way to get the USA players money I have to use other sites as examples LIKE ROOBET AND even their own that it is easily obtainable with technology today as every Casino does with a geolocate, IP addresses even on their site they block certain games that you cannot play unless you're from that continent or that region .
It is within the right to do whatever they want but when you're talking about lots of money and ethics we all know what this is they've been getting away with it for a long time and they need to be a lot classier than this
if I know any other Gambler like myself and that I gambled with we aren't stopping to read everything on the way driving to a casino or online. no one really is and that's a fact and that's just something that we all probably do to an extent. I don't think that's okay but I don't think what they're doing is okay and just using that as an excuse.
I feel ike that is the worst of
two I don't think either one is right and it's nature of the beast but they can fix it easier than I think gamblers can in my opinion. They will come out on top and not have that hanging over them that they do this.
I think it would give them a lot more respect just reading from Past reviews and complaints. They are one of the higher rated casinos so if they did this they would probably be elite.
To answer your questiks. Yes I have been playing since July or August I think it was the middle of July and I have submitted an updated my profile when I signed up I have sent my ID through their document Center on the site and also have emailed it it has my name and address on it which is here in the US I have also stated this several times and several chats and Sophia was the only one to acknowledge it.
I normally just play Slots I don't really play anything else on there I have a few games that I really liked that I remember I played Mammoth Tundra a lot I liked mommy land Treasures multi-fly and Elvis frog with some of my favorites and I also played wolf spins don't know why I like those reels,
Now the disputed amount was just an estimate of what I saw in my deposit I will include the screenshot of those and that's what I spoke to Sophie about specifically after our chat I said that this was what she could do for me since I will no longer play there knowing willingly I'm not allowed to and because of all said facts and how many times I have stated it and had my stuff uploaded and communicated
with them and all their staff.
I told Sophia how she could help me. I feel it would be in their best interest to refund my money since I have no cash outs and wasn't supposed to be there.
I told them we both had missed opportunities and how I would love to post reviews wherever I could including here. I would would be an advocate. since this was a mutual thing I believe thalt we're human and all mademistakes
I am hoping and it seems like we might be able to get a deal. I have emailed them and I haven't got an email back after the chat.
they have my ID my Bitcoin wallet address and what we spoke about so I'm hoping this can get resolved before you even have time to look everything over is my hopes.
Ty
Jerry
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